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Mercure Pontianak

MercureUS$28*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Pontianak
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463 Reviews from our TripAdvisor Community

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Showing 280: English reviews
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Reviewed 4 days ago NEW

Good place with comfortable rooms and beds. Located next to a shopping mall. Extra pillows found in the cupboard. Only one 3 square pin plug-point available, those using these Malaysian plugs should consider bringing the round two pin type or adapter.

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Helpful?
Thank ChristopherTan
Reviewed 6 days ago NEWvia mobile

Big room , clean and nice staff. Closed to the mall. Breakfast is great! Some traditional food available there. Orange juice is the best! Almost all the food delicious. But we experienced electricity shut down many times.

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Helpful?
Thank Ruth D
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Ms. Ruth D, We would like to thank you for your compliments for Mercure Pontianak. It was a pleasure knowing that you had a great experience and you enjoy your stay at Mercure Pontianak. We are so sorry for the inconvenience about the electricity. Once again, thank you so much for your reviews. We hope we can serve you...

Brunei
Reviewed 6 days ago NEW

The first night at room 733 superior room was kind of small n minimal n door sensor not working properly. Last day of my stay my room was complimentary upgraded to 709 junior suite which was comfy n big. Hotel bit old, its time need some upgrade.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank denniscyc
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Denniscyc, Thank you for taking your time to share your experience at Mercure Pontianak and also for your suggestion. We would like to apologize for your inconvenience while stay here. In Mercure, we always improve our performance including our product and service. We hope you will give us the opportunity of welcoming you again in the future. Best regards,...

Jakarta, Indonesia
Reviewed 2 weeks ago

We stayed for 3 night here. The bed was pretty hard, the blanket was smelly. We hope the cleanliness of the room and bedding is more attention. The location of the hotel is strategically located on the main road. The workers are friendly enough.

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Helpful?
Thank Sanny E
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mrs Sanny E, Thank you for taking your time to tell us about your experience at the Mercure Pontianak about our staffs. I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is...

Pontypool, United Kingdom
Reviewed 20 April 2017 via mobile

We stayed at this hotel for 4 days whilst exploring some of the surrounding area. The staff are all very friendly and the service is excellent. The rooms are very comfortable and maintained to a high standard. It has free wifi and a swimming pool.

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Helpful?
Thank victorowens2017
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr Victor Owens, Thank you so much for taking your time to give us a review. We are very pleased to read that you had an enjoyable stay in Mercure Pontianak. It is encouraging as our guest's satisfaction is our primary concern. It is always a pleasure to receive positive feedback. All of us at Mercure Pontianak would like...

Bogor, Indonesia
Reviewed 18 April 2017

it's my first time staying at mercure pontianak, at the check in proccess a very welcoming atmosphere i had. good room rate, delightfull breakfast, a stable internet connection are some of the positive review at the time

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Helpful?
Thank AgusSetiawan
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Agus Setiawan, Thank you so much for stay with us. We sincerely thanking you for taking the time to share your experience during your stay at Mercure Pontianak. Your invaluable comments are very important to us. We are so glad that you feel satisfied with our service, room, food also our facilities. Thank you again for sharing your...

Singapore, Singapore
Reviewed 14 April 2017 via mobile

I visited Pontianak for the first time and I chose Mercure as the brand is trustable. The room is big enough and clean. The staff is polite and helpful. The pool does not look very clean and I did not use it. They have all essential service and Garuda counter is open for city check in. Very convenient. The hotel...

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Helpful?
Thank ManngaDua
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs ManngaDua, Thank you so much for trusting us and stay with us while you visited Pontianak. We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive comment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Reviewed 11 April 2017 via mobile

My first business trip to Pontianak and stayed at Mercure Hotel Pontianak. All staff is friendly n helpful but some case, the recptionist not friendly a.k jutek 😅. This hotel not ready shuttle to pick up the guest from airport - hotel for free, they just prepare a car rental and we need to pay about 150k for this 😑....

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Helpful?
Thank Eva S
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mrs Eva S, Thank you for taking the time to tell us about your experience at the Mercure Pontianak I personally apologize for the inconvenience your dissatisfaction with our service and facilities, therefore your feedback is very important to us and I assure that in Mercure, we will always improve our performance. Should future brings you back to Pontianak,...

Reviewed 30 March 2017 via mobile

The hotel located at Jalan A. Yani close to Yellow Bamboo monument and next to the only mall in Pontianak. The rate is value for money. The room seems small, no view at the window. The bathroom looks a bit dirty due to some dots. Friendly staff. Suggestion: provide umbrella for rent. I was lend broken umbrella while big rain!!

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Helpful?
Thank Telly F
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mrs Telly F, Thank you for taking the time to tell us about your experience at the Mercure Pontianak I personally apologize for the inconvenience your dissatisfaction with our facilities, therefore your feedback is very important to us and I assure that in Mercure, we will always improve our performance. Should future brings you back to Pontianak, I will...

Banjarmasin, Indonesia
Reviewed 26 March 2017

This is my second time stay in Mercure Pontianak and my room was upgraded. Friendly FO staff, great variety of breakfast and cozy room makes my stay comfort. Overall it was a great services I experienced.

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Helpful?
Thank kikyjingga
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr , Kikyjingga We are pleased to read that you had an enjoyable stay in our Hotel. It is encouraging as our guest's satisfaction is our primary concern. It is always a pleasure to receive positive feedback. I will share your comments with our team. All of us at Mercure Pontianak would like to offer our sincere thanks for...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 

Additional Information about Mercure Pontianak

Address: Jl. Jendral Ahmad Yani no. 91, Pontianak 78124, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Price Range: $36 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pontianak 4*
Number of rooms: 265
Reservation Options:
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Also Known As:
Mercure Pontianak Hotel Pontianak
Hotel Style:
#1 Luxury Hotel in Pontianak
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Questions & Answers

Questions? Get answers from Mercure Pontianak staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try requesting a newer room”
513sannye, 6 May 2017 | Read review
“Ask for rooms away from flood lights”
jayfraze, 26 Feb 2017 | Read review
“stay on higher floors”
  • Notice the window between bathroom and bedroom
110renatas, 30 Dec 2016 | Read review
“I was on the 5th floor. Something happens on the 6th every morning. Maybe it is the housekeepers' room. Noisy”
jayakaranm, 31 Oct 2016 | Read review
“Higher floors for light sleepers”
norhaidaa, 24 Oct 2016 | Read review
5 of 5
Mercure
US$28* /night
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HotelQuicklyUS$48
Booking.comUS$29
Hotwire.comUS$29
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Prices are for 1 room, 2 adults
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