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Mercure Pontianak

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Mercure Pontianak
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446 Reviews from our TripAdvisor Community

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Showing 276: English reviews
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Pontypool, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed at this hotel for 4 days whilst exploring some of the surrounding area. The staff are all very friendly and the service is excellent. The rooms are very comfortable and maintained to a high standard. It has free wifi and a swimming pool.

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Helpful?
Thank victorowens2017
Bogor, Indonesia
Reviewed 6 days ago NEW

it's my first time staying at mercure pontianak, at the check in proccess a very welcoming atmosphere i had. good room rate, delightfull breakfast, a stable internet connection are some of the positive review at the time

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Thank AgusSetiawan
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Agus Setiawan, Thank you so much for stay with us. We sincerely thanking you for taking the time to share your experience during your stay at Mercure Pontianak. Your invaluable comments are very important to us. We are so glad that you feel satisfied with our service, room, food also our facilities. Thank you again for sharing your...

Singapore, Singapore
Reviewed 1 week ago via mobile

I visited Pontianak for the first time and I chose Mercure as the brand is trustable. The room is big enough and clean. The staff is polite and helpful. The pool does not look very clean and I did not use it. They have all essential service and Garuda counter is open for city check in. Very convenient. The hotel...

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Helpful?
Thank ManngaDua
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs ManngaDua, Thank you so much for trusting us and stay with us while you visited Pontianak. We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive comment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Reviewed 1 week ago via mobile

My first business trip to Pontianak and stayed at Mercure Hotel Pontianak. All staff is friendly n helpful but some case, the recptionist not friendly a.k jutek 😅. This hotel not ready shuttle to pick up the guest from airport - hotel for free, they just prepare a car rental and we need to pay about 150k for this 😑....

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Helpful?
Thank Eva S
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mrs Eva S, Thank you for taking the time to tell us about your experience at the Mercure Pontianak I personally apologize for the inconvenience your dissatisfaction with our service and facilities, therefore your feedback is very important to us and I assure that in Mercure, we will always improve our performance. Should future brings you back to Pontianak,...

Reviewed 3 weeks ago via mobile

The hotel located at Jalan A. Yani close to Yellow Bamboo monument and next to the only mall in Pontianak. The rate is value for money. The room seems small, no view at the window. The bathroom looks a bit dirty due to some dots. Friendly staff. Suggestion: provide umbrella for rent. I was lend broken umbrella while big rain!!

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Helpful?
Thank Telly F
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mrs Telly F, Thank you for taking the time to tell us about your experience at the Mercure Pontianak I personally apologize for the inconvenience your dissatisfaction with our facilities, therefore your feedback is very important to us and I assure that in Mercure, we will always improve our performance. Should future brings you back to Pontianak, I will...

Banjarmasin, Indonesia
Reviewed 4 weeks ago

This is my second time stay in Mercure Pontianak and my room was upgraded. Friendly FO staff, great variety of breakfast and cozy room makes my stay comfort. Overall it was a great services I experienced.

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Helpful?
Thank kikyjingga
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr , Kikyjingga We are pleased to read that you had an enjoyable stay in our Hotel. It is encouraging as our guest's satisfaction is our primary concern. It is always a pleasure to receive positive feedback. I will share your comments with our team. All of us at Mercure Pontianak would like to offer our sincere thanks for...

Jakarta, Indonesia
Reviewed 4 weeks ago

Been spent 2 nights here.. Plus : -Staff is friendly & Helpful -If you are Garuda passenger, there are Garuda office here, you could check in and order ticket from this office - The room is cozy, but rather small (enough only for 2 persons) Minus : this hotel is far from the culinary street in Pontianak, and what is...

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Helpful?
Thank flix_phan
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr, Flix Phan We are pleased to read that you had an enjoyable stay in our Hotel. It is encouraging as our guest's satisfaction is our primary concern. It is always a pleasure to receive positive feedback. I will share your comments with our team. We regret that some of our accommodation offer to you did not meet your...

Reviewed 7 March 2017 via mobile

The location is great, just beside the Ayani Mega Mall. I've stayed for a week with my sister to visit family. The F&B staff was very friendly and were spot on. Front desk was very efficient in check in and check out. I booked online and check in process was very quick. Exactly what I needed after a long flight...

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Helpful?
Thank Untung T
MercurePontianak, Manajer at Mercure Pontianak, responded to this review

Dear Mr Untung T, We sincerely appreciate you taking the time to send us your feedback regarding your stay at the Mercure Pontianak. I was delighted to read that you enjoyed our service. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an...

Sentul, Indonesia
Reviewed 26 February 2017

The devil is in the details, they say. A quick glance shows a well presented hotel, however, upon closer inspection, you'll find many unfortunate realities. The carpet in the business meeting room is permanently stained all over. The lobby featured ants moving pieces of people's breakfast from an hour previous. A loud part two nights in a row hosted at...

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Helpful?
Thank jayfraze
MercurePontianak, Manajer at Mercure Pontianak, responded to this review

Dear Mr/Mrs. Jayfraze.. Thank you so much for taking time to tell us about your experience at the Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Reviewed 22 February 2017 via mobile

This is one of the best hotels in Pontianak and having stayed at many hotel in this city, my stay at Mercure Pontianak was really a memorable one with the excellent service they gave. Staff were all friendly from I stepped in the lobby, quick check-in process and amazing room overlooking the city. Room was spacious with comfortable bed! Really...

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Helpful?
Thank Muhammad F
MercurePontianak, Manajer at Mercure Pontianak, responded to this review

Dear Mr Muhammad F, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 

Additional Information about Mercure Pontianak

Address: Jln. Ahmad Yani No. 91, Pontianak 78124, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Price Range: $36 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pontianak 4*
Number of rooms: 265
Reservation Options:
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Also Known As:
Mercure Pontianak Hotel Pontianak
Hotel Style:
#1 Best Value Hotel in Pontianak
#2 Luxury Hotel in Pontianak
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Questions & Answers

Questions? Get answers from Mercure Pontianak staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms away from flood lights”
jayfraze, 26 Feb 2017 | Read review
“stay on higher floors”
  • Notice the window between bathroom and bedroom
110renatas, 30 Dec 2016 | Read review
“I was on the 5th floor. Something happens on the 6th every morning. Maybe it is the housekeepers' room. Noisy”
jayakaranm, 31 Oct 2016 | Read review
“Higher floors for light sleepers”
norhaidaa, 24 Oct 2016 | Read review
“Good place to stay in town”
syueba, 20 Oct 2016 | Read review
5 of 5