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Gardenia Resort and Spa

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Gardenia Resort and Spa
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79 Reviews from our TripAdvisor Community

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Showing 52: English reviews
1 review
Reviewed 4 weeks ago via mobile

I stayed for one night here in Terrace Suite. I like the room and the entire environment. Breakfast was delicious and had a comfy coffee area in the morning. Not much to say, you should come here and have your own great holiday. Thank you

Helpful?
Thank Siska F
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2016 via mobile

We stayed 2 nights at gardenia and already felt upset at the beginning. I booked through a travel website and made few arrangements (eg extra bed,baby need) and none of this were prepared at all. Even simple things like toilet tissues, shower shampoo, soaps, etc were just delivered and organised while we were just unpacking our stuff. No shower gel... More 

Helpful?
1 Thank Ferdy B
Gouda, The Netherlands
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2016

The hotel is very close to the airport. So whether you just arrived from Jakarta or finished you trip in Kalimantan it is a nice place to stay for a few days. I fell in love with the small bungalows.They are well furnished and every room has a veranda where you could sit and relax. In the evening and early... More 

Helpful?
Thank barryvanderschoot
Singapore, Singapore
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 March 2016

Stayed here back in January 2016, landscape is good, but very little maintenance, makes things looks rather messy. A lot of mosquitos at night, but I guess in Pontianak you would expect that nearly everywhere. Room was good, spacious. But during my stay, I didn't find ironing and hairdryer as stated in room amenities. The hot water runs out pretty... More 

Helpful?
3 Thank D_syPatricia
Jakarta, Indonesia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 November 2015

friendly receptions staff, nice evening barbeque we had. even we only had 1 night to stay at the resort. the services was good, just a bit suggestion regarding the restaurant staff whose seems busy gathered and chit chat each other instead of greet the coming guests.. anyway, we'd love to coming back in the near future.

Helpful?
1 Thank minefany
Pontianak, Indonesia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2015

Lay my body in comfort room and huge for hotel in Pontianak, Nice view, green and fantastic view. But for the breakfast that i had is very limited offer in the main restaurant. Unhappy. It's so so, for the room yes definitely i will be back.

Helpful?
2 Thank tamie46
Gardenia440, Public Relations Manager at Gardenia Resort and Spa, responded to this review

Dear Ms.Tamie, Thank you very much for staying with us and taking the time to let us know about your experiences in Gardenia Resort and Spa. And we apologize about the limited breakfast menu. We promise will give a better kinds of breakfast menu when you come back again in our place. Your kind words are very much appreciated and... More 

Lyon, France
Level Contributor
177 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 7 May 2015

This is a hotel of beauty with landscaped gardens and where the rooms are on a short row like a traditional Dayak longhouse on stilts. Wooden walkways in the air connect the different buildings. Even the standard first price room is spacious albeit a bit overpriced. But then it is very conveniently situated 5 minutes from the airport (and so... More 

Helpful?
4 Thank Nicolaas H
Gardenia440, Public Relations Manager at Gardenia Resort and Spa, responded to this review

Dear Nicolaas H, Thank you very much for staying with us and taking the time to let us know about your experiences here on Trip Advisor. We are happy to read your experiences about the resort with all of the properties. And please accept an apologies for our shortages. We already take a required trained to give a better services.... More 

Ghent, Belgium
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 March 2015

On the internet the pictures of this hotel and the waterpark look amazing, in reality the waterpark is very small and for children and the hotel is not that pittoresque, this mislead you with their room description, on our booking it was written terrace + floor to ceiling windows, we got neither, they say it is only for superior rooms,... More 

Helpful?
2 Thank Evitjen
Gardenia440, Public Relations Manager at Gardenia Resort and Spa, responded to this review

Dear Ms. Evitjen, Thank you for taking the time to share your experience and we apologize for our lately to reply. I read your note of your stay on Trip Advisor with deep regret, especially when you looked for a comfort and a relaxing stay in a resort in Pontianak. In spite of this, the shortfall that you have highlighted... More 

Jakarta, Indonesia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 February 2015

We stopped in a few days before Valentine's Day and the manager told us of the upcoming Valentine's Day Feast Buffet Barbeque that was 150.000 Rp. per person. He also mentioned a couple times that we didn't need reservations for our family of 5 but to show up on the 14th. And so we did and were met by the... More 

Helpful?
3 Thank JLR1994
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 January 2015

A great resort for relaxing. The resort is set in beautiful gardens with lily ponds, and ducks and geese wandering freely - it is a beautiful setting. The family suite was spacious and the bedroom upstairs was excellent. My only concern, a "family suite" suggests enough beds for a family but we did have to book extra beds as there... More 

Helpful?
3 Thank FabbsFamily

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
Official Description (provided by the hotel)
A four star private villa with an elegant and traditional feel-on wooden stilts just like an authentic Kalimantan House, complete with a raised walkaway – awaits you with serene atmosphere and gorgeous views of the surrounding gardens. Located close to heart of Pontianak, Gardenia Resort and Spa is the only true resort feel in the city of Equator Land. It is only 5 minutes by car from Supadio Airport at Jalan Ahmad Yani II, Pontianak Kalimantan Barat and 15 minutes from the city center.Gardenia Resort and Spa has 47 Suite Villas ranging from Premier, Terrace Suite, Family Suite and Gardenia Suite Villas. Each Villas is design as outfitted with traditional decoration and has beautiful panoramic views.Gardenia Resort and Spa stands on 4.3 hectares of land. You will find the accommodation peaceful and spacious with an architectural style that blends the traditional with contemporary.Resort can provide assistance and will work with licensed travel agents or bonafide tour operators in arranging tours to experience unique culture and nature expedition into the hearth of Borneo ... more   less 

Additional Information about Gardenia Resort and Spa

Address: Jln. Ahmad Yani | Borneo, Pontianak 78121, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Price Range: $37 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gardenia Resort and Spa 4*
Number of rooms: 47
Reservation Options:
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Hotel Style:
#6 Luxury Hotel in Pontianak
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Questions & Answers

Questions? Get answers from Gardenia Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose Suite rooms,, hahahaha,, better than the standard.. Though a very nice change from those standard building hotels in city area,, nice to be with the night and stars.. ok I love it,, but city people cannot survive long without shopping!!”
 of 5 bubbles rafd963, 10 Nov 2014 | Read review
“If you are a solo traveller the standard rooms are more than adequate”
 of 5 bubbles tonyc213, 28 Dec 2013 | Read review
“Call the front desk directly to see if they are having any promotions.”
 of 5 bubbles rfbritton, 23 Oct 2013 | Read review
“Take the Terrace Suite if you're travelling with children”
 of 5 bubbles marissas384, 19 Jul 2013 | Read review
“Its a great place to get a good quiet getaway, and most rooms are at good spot.”
 of 5 bubbles fsenada, 30 May 2013 | Read review
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