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We booked this hotel in August 2017 for January 2018. We then booked an Ijen Blue Fire tour for the date of stay. In the week before our stay, we just got a message saying our booking has been cancelled apparently because "our credit card...More
5 Thank Ann992013
Response from Agus_Darma_Putra, Resort Manager at Ketapang Indah HotelResponded March 22, 2018
Warmest greetings from Ketapang Indah Hotel!
We thank you for your constructive feedback and I believe that your booking source is the online travel agent which we renewing the booking regulation starting September 2017 a month after your booking which made some misunderstanding....More
The room we paid for was a bit cell-like, and we clearly heard staff and other guests yelling, knocking and talking in the hall outside our room. Fortunately, the a/c sound (which was rather loud) provided white noise to that and then the next day...More
Perfect place to stay on your way to ijen volcano visit. Place is quiet and has all required to spend a few hours in-house. Travel to ijen can be arranged but negotiate the price vs local travel tour agent. Food was beautiful and our kids...More
stayed there for one night when we came from malang and mount bromo, heading to the next mountain trip to ijen. as we were really tired we enjoyed the good bed and warm water, but moskitos and a half-dead big cockroach on the small balcony...More
We always stay here on our way to Bali and returning to Malang. The grounds are beautiful! We always feel refreshed sitting at the restaurant overlooking the green areas, the straight of Bali, and Bali itself! Close to the ferry. The staff are awesome. The...More