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Phela Grande Hotel and Convention Center

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Phela Grande Hotel and Convention Center
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42 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Reviewed 30 August 2016 via mobile

Although thus is my first time in this hotel, it is easy to find with the help of maps.me apps. The location is very good which is within the heart of GenSan city. The facade was good and the welcome entourage was very hospitable. The guard the bellboy and the lounge personnel are accommodating. The room was spacious enough even...

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Helpful?
Thank Pcpau
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

Thank you for taking time posting your review about us! Your feedback is well-appreciated and we are delighted that you had a pleasant stay with us. We are looking forward to your next visit. Once again, thank you very much.

Manila, Philippines
Reviewed 24 July 2016

I was looking for some place to stay during my travel to General Santos City. I was not wrong n choosing this hotel. I was given a very good and pleasant room. Very descent accommodation. I wont talk about the free breakfast... not a good topic to talk. But, I like their extra mile by sending their guest to the...

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Helpful?
Thank RASarillana
Phela Grande Ho... G, Guest Relations Manager at Phela Grande Hotel and Convention Center, responded to this review

It is our pleasure that you took time to post your review about us. We truly value the opinions of our customers and we apologize that we did not meet your expectations to our free breakfast, as we had talked about over the phone, since it is not buffet. We are grateful that you let us know your feedback. We...

Philippines
Reviewed 21 June 2016

Stayed last June 10 for overnight. Staff are friendly and attentive to your needs. Room is clean they will even deliver your complimentary breakfast to your room with no charge. Some other hotels will not do the same without any extra charges. Recommended for short stay in GenSan. My only issue is the WiFi connection in the second floor. It...

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Helpful?
Thank Krissy F
Cebu City, Philippines
Reviewed 23 May 2016

The convention center was the venue for a Rotary event with about 650 persons attending. The air conditioners could not keep up. I was not sure whether the event was catered or not, but if it was not catered, then the chefs should be retired. And the tables were jammed tightly together it was not easy to navigate between tables....

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Helpful?
Thank Bing M
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

Thank you very much for taking time to write your comments about your stay at the Convention Center. We regret to know that your experience fell short of expectation. The Rotary event was really a big one and there are big equipment installed by them during the event that occupied a lot of space and caused the congestion. Furthermore, we...

Metro Manila, Philippines
Reviewed 16 May 2016

The room is okay. There is TV. The problem is that the first night was black out and the hotel has no advisory that there is a city black out and the staff is good. No advise that there is no electricity for quite a while.

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Helpful?
Thank hansjeremong
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

Phela Grande would like to thank you for giving us your feedback about your stay at the hotel. We are very sorry to hear that there was a city black out during your stay with us. However, our hotel is equipped with a stand-by generator that only takes 3-5 minutes to bring back the power supply in the premise. About...

Wodonga, Australia
Reviewed 17 January 2016

The place was average staff friendly enough. Our room had a brick glass window in the bathroom which you couldn't see out anyway. Room was small was not that comfortable and needed upgrade. Free breakfast is very ordinary not very appealing. They do provide free pick up and drop off to airport. The restaurant was overpriced and the other cafe...

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Helpful?
Thank Malcolm505
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

Thank you for taking time posting your review. We apologize we were not able to fulfill your expectations. Our renovations are still in-the-making to serve you better. Your feedback has been well noted and rest assured that corresponding measures have been taken action. After all, we still hope to be at your service again soon!

Iligan, Philippines
Reviewed 12 December 2015

The staff were very friendly and helpful. They quickly attend to your needs or concerns. They also provide bunny slippers, cotton buds, and lotion on top of the usual (toothbrush, soap, shampoos) toiletries provided by hotels. Wifi is decent and there's free breakfast. Though it's on the city center of Gensan (near Pioneer), it's quite far from the malls. They...

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Thank nephrite17
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

We are grateful of your feedback towards our hotel . It is our pleasure to be of your utmost service and we look forward to your next stay with us here in Magandang Gensan!

Philippines
Reviewed 29 November 2015 via mobile

I read about the place before leaving for Gen San. True enough everything that was written is true, I experienced it first hand. The room was clean, the food in the restaurant was good, and the staff were simply the BEST! To add, I loved the personal touch, a note and chocolates every night. I would definitely recommend it.

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Thank TinaAbs
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

Thank you so much for your appreciation. It is our pleasure to give you our best service and we are very glad of your recognition to all our efforts. It will surely give boost to all of us employees. We look forward to be of your service again soon.

Davao City, Philippines
Reviewed 13 October 2015

I, together with some colleagues, stayed in the hotel for one night because of a company event the following morning. The staff were professional and were always willing to assist us with our requests. The room was also clean and tidy, the mattresses were firm, the blankets were thick. I had a good night's sleep as a result. I do...

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Helpful?
Thank Ignoy
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

We are truly grateful of your constructive feedback to us. It is our pleasure to make you feel comfortable and enjoy your stay in our hotel. We are very glad that we have made you fulfilled with our services. We look forward to your next visit here.

Edmonton, Canada
Reviewed 15 September 2015

We first stayed at the Phela Grande in November, 2013. We liked it enough that we returned in January, 2015, and we fully intend to visit there again. The rooms were comfortable and clean. The food was fine too. The first trip we had a poor view, but last time we could see the sea from our window a few...

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Helpful?
Thank David_in_Edmonton
Phela Grande Ho... G, General Manager at Phela Grande Hotel and Convention Center, responded to this review

Thank you for taking time posting your review about us! Your feedback and patronage is well-appreciated and we are delighted that you had a pleasant stay with us. We are looking forward to welcome you back here soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Nestled in the heart of General Santos City, a Boomtown City, PHELA GRANDE HOTEL has been an elite for over eighteen years. This premiere luxury hotel, cached on the west side heart of the City, promises a unique business ambiance. Among Gensan's finest Hotels, this masterpiece is renowned for the sumptuousness of its accommodations, especially the extravagance and delicacies of the Meilih Restaurant - so fine that they hold premiere functions and conferences attended by enthusiasts from around the world.The exquisite Meilih Restaurant offers the best Chinese and Japanese Cuisine, where prompt and courteous service awaits. Savor the food heartily cooked by well-trained chefs.Cafe' Eduardo is a haven for coffee lovers. Soothed by the organist's sweet mellow music, it creates a cozy and relaxing nook.Amethyst Grand Ballroom offers complete amenities and faculties, fully air-conditioned, wide and spacious. It has a capacity of 150 persons for affairs such as wedding receptions, parties and seminars. For theater type functions, it can accommodate up to 300 persons. For different functions of smaller groups, Emerald Function Room is the convenient one, fully air-conditioned, with accessible restrooms and cozy veranda.Designed to provide guests with the residential comfort they expect when away from home, the hotel is definitely a second home.Whether you stay at PHELA GRANDE HOTEL or have an opulent function at homey, residential-style bedrooms and suites; or convening at the Phela Convention Center, that is widely renowned of its sumptuous delicacies, you will relish a level of refinement rarely found in General Santos City. ... more   less 

Additional Information about Phela Grande Hotel and Convention Center

Address: Phela Grande Hotel and Convention Center Magsaysay Avenue, General Santos, Mindanao 9500, Philippines
Region: Philippines > Mindanao > South Cotabato Province > General Santos
Price Range: $44 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phela Grande Hotel and Convention Center 3*
Number of rooms: 18
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Phela Grande Hotel and Convention Center staff and other travellers.
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Questions? Get answers from Phela Grande Hotel and Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3/F rooms are newly renovated...”
 of 5 bubbles RASarillana, 24 Jul 2016 | Read review
“Unfortunately, there does not appear to be a competitive venue for this many attendees.”
 of 5 bubbles BingM_13, 23 May 2016 | Read review
“Don't get a room next to where staff have a room to eat and relax as they talking and banging around at 6:00 am and waking you up.”
 of 5 bubbles Malcolm505, 17 Jan 2016 | Read review
“Try for a south facing room to view the sea.”
 of 5 bubbles David_in_Edmonton, 15 Sep 2015 | Read review
“Choose rooms in 2nd floor. Avoid rooms facing street due to possible noise. Bring portable AC splitter, as always.”
 of 5 bubbles xChaLeex, 5 Sep 2013 | Read review
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