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Hotel San Marco Gensan

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Hotel San Marco Gensan
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28 Reviews from our TripAdvisor Community

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Showing 27: English reviews
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Only negative thing to say and please bare in mind it is not the hotels fault this happened, there's no transfer on the weekends. Cab is 150Pesos from the airport and to be fair that's cheap. Breakfast is good, knowledge of the area is useful, staff are very friendly. Would I stay here again? Yes.

Helpful?
Thank Harrison T
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago

I have stayed in the San Marco several times now and is my preferred place when i visit friends. The staff are very pleasant and helpful above expectation. Breakfast is very good to start the day. Bathroom and bed are the most important comforts of my stay and both were very good. The only disappointment is the speed and access... More 

Helpful?
Thank Ian D
Syracuse, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2016

I stayed in this hotel for 2 weeks. The staff there was excellent and extremely helpful. Being an American, there were many little things I did not know about which the staff assisted me with, Here in America, our cellphones do not use SIM cards for example. The staff assisted me in getting a good SIM card for an inexpensive... More 

Helpful?
1 Thank kylito65
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hi Sir Kyle, Thanks for staying with us during your GenSan holiday here in the Philippines. It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. We're looking forward to having you with us again... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 25 August 2016 via mobile

We've been booked for our stay by a company and checked in around 5:30 in the afternoon. The hotel is fully booked, and the staff should have anticipated the needs of the guests beforehand. Disappointing services sighhhh! 1. No bath towels available (it's now 10:22 pm) 2. The bathroom's drainage is clogged. 3. Lack of available food items for breakfast... More 

Helpful?
Thank Joy c
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hi Miss Joy, Thank you so much for airing your complaints. We do appreciate valued guests informing us of any grievance as we see them as opportunities to improve the standards in service and facilities we ardently wish to maintain. Please accept our sincerest apology for the inconvenience you and your companions went through. Kindly note that we're already consulting... More 

Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 August 2016

Stayed here because the other options in Gensan are all booked (Greenleaf and Microtel). The shower was merely dripping. My room had window type air-conditioner which hums like a bee. Can't complain much for its price though.

Helpful?
Thank mrxe2016
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hi mrxe2016, Thank you so much for airing your complaints. We do appreciate valued guests informing us of any grievance as we see them as opportunities to improve the standards in service and facilities we ardently wish to maintain. Please accept our sincerest apology for the inconvenience you and your companions went through. Kindly note that we're already consulting with... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2016

Clean. Nice size room for the money. Great staff. You can walk to SM mall. They serve good food downstairs. Nice restaurant next door. Easy trike rides outside, and the security guard will help with any request. Great view of surrounding mountain rage from upstairs patio.

Helpful?
1 Thank John S
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hello Sir, Great lovely day to you! Thank you for that wonderful comment. It gives us more encouragement to perform on our respective duties. Thank you for staying with us and I do hope that the next time you come back, we can be of service to you once again. All the best! More 

Metro Manila, Philippines
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2016

The staff is doing good in the hotel. When you ask for assistance, they do it, although there was one instance that I need to follow up my request to fix the shower in the bathroom because it is not working. On my first night, I used a dipper and pail to take a bath. The food they are serving... More 

Helpful?
Thank marlonladesma
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hello Sir, Magandang Gensan! Great Life! Good Morning! Thank you for your time to provide us your comment regarding our hotel. We highly appreciate it. I do hope on your next visit that we can attend to your needs right away. Thank you very much! Marilou More 

Antipolo City, Philippines
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 May 2016

this place is worth the penny!their room is very clean and neat. sheets are of high quality. zircon works was strong.tv works well but my last day there wasn't any signal so i wasn't able to use it. the shower was also great. i took their highly recommended breakfast which is tapsilog and it is indeed tastes amazing

Helpful?
Thank greenleafbren
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hello Sir, Magandang Gensan! Thank you for your time giving us your feedback. We highly appreciate your comment towards our hotel. We hope to be of service to again. Best Regards, Marilou More 

Puerto Galera, Philippines
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 March 2016 via mobile

Rooms publish on the internet is not the same price when you walkin, its more pricier than publish.. Rooms prices are based on single persons only. Yet facilities are very nice rooms are clean and bathrooms are well kept. Complimentary breakfast included. Food are great as well as friendly and helpful staff. Would highly recommend regardless.

Helpful?
Thank krameinna
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hello Po. Thank you for your inspiring comment. We highly appreciate your comment that will keep us going. I do hope that we can be of service to you again. All the best! marilou More 

Quezon City, Philippines
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 February 2016

After the not so nice experience in another resort in the same province. I was glad I found Hotel San Marco. Very good location, near a big mall, has wifi - in the lobby, restaurant and in your room - that is working! The staff were very friendly, helpful and polite. The room was big enough, the bed was nice... More 

Helpful?
Thank Eva_Marie_Ercilla
Hotel San M, Manager at Hotel San Marco Gensan, responded to this review

Hello Ma'am, Thank you very much! We appreciate your comment and you gave us more enthusiasm to improve our performance and to give same experience to other guest. We do hope that you can re visit us again and refer us to your family and friends. Again, from all of us at Hotel San Marco General Santos City, THANK YOU... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking

Additional Information about Hotel San Marco Gensan

Address: Hotel San Marco Gensan Laurel East Ave., General Santos, Mindanao 9500, Philippines
Region: Philippines > Mindanao > South Cotabato Province > General Santos
Price Range: $40 - $53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel San Marco Gensan 3*
Number of rooms: 28
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Questions & Answers

Here's what travellers have asked, with answers from Hotel San Marco Gensan staff and other travellers.
2 questions
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Pasig, Philippines
over a year ago
Amarillo, Texas
over a year ago

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Questions? Get answers from Hotel San Marco Gensan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right where you need to be.”
 of 5 bubbles harrisont587, 21 Nov 2016 | Read review
“I found the third floor to be the quietest. . You can take fantastic pictures up on rooftop patio of the skyline and city!”
 of 5 bubbles kylito65, 30 Aug 2016 | Read review
“Rooms not facing the highway is quieter.”
 of 5 bubbles renz_see, 15 Mar 2015 | Read review
“Matrimonial Suite gives you the royal treat while staying in Gensan.”
 of 5 bubbles markjosephd, 3 Apr 2014 | Read review
“Request a room at the second floor since the four-storey building does not have an elevator.”
 of 5 bubbles desroix, 26 Aug 2013 | Read review
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