We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I went to the restaurant of the hotel, alone while waiting for friends. The attention was excellent, the coffee was excellent and the waiters had no problem for me staying for a while. It is located in the very center of the city.
Overall the Hotel Emily is a reasonably priced hotel: excellent location, right on the town square in front of the famous clock tower in Pachuca, about an hour from Mexico City. Pictures below. Rooms are relatively small but very clean, shower is excellent, internet in...More
The Hotel Emily exceeded our expectations. We were on a 1 week roadtrip and this was the highlight of our week. Excellent location, comfortable beds, good wifi and secure parking. The buffet breakfast included was abundant and delicious.
This is a charming hotel right on the central plaza in Pachuca where the clock tower (El Reloj de Pachuca) is located. The area is vibrant with restaurants, shops and people going about their everyday business. The hotel is colonial in décor but has every...More
Response from Bernardo S, Director de Relaciones con Clientes at Hotel EmilyResponded 4 August 2017
Thank you very much for your opinion and we hope you will return soon to our facilities. Have a beautiful day
Hard to review, because so much was excellent, but the excellence was overwhelmed by the staff's inability to take responsibility when the water stopped. And I mean stopped.
For at least 26 hours. No sink water, no shower--no toilet-flushing. I checked in on a Friday...More
Response from Bernardo S, Director de Relaciones con Clientes at Hotel EmilyResponded 20 July 2017
We thank you for the time to write your comment, which will be transmitted to the corresponding area. I am very sorry to hear about this situation and we apologize for this bad experience, we hope that you will soon give us the opportunity to...More