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Hotel Emily

153 reviews
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Traveller (73)
Room & Suite (42)
Dining (3)
Overview
  • Excellent30%
  • Very good49%
  • Average11%
  • Poor5%
  • Terrible5%
Travellers talk about
“beautiful hotel”(2 reviews)
“first floor”(2 reviews)
“plaza”(5 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
3.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (153)Write a Review
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1 - 5 of 18 reviews
Reviewed 1 August 2017

This is a charming hotel right on the central plaza in Pachuca where the clock tower (El Reloj de Pachuca) is located. The area is vibrant with restaurants, shops and people going about their everyday business. The hotel is colonial in décor but has every...More

Thank p032158
Response from Bernardo S, Director de Relaciones con Clientes at Hotel EmilyResponded 4 August 2017

Thank you very much for your opinion and we hope you will return soon to our facilities. Have a beautiful day

Reviewed 13 March 2017

Hard to review, because so much was excellent, but the excellence was overwhelmed by the staff's inability to take responsibility when the water stopped. And I mean stopped. For at least 26 hours. No sink water, no shower--no toilet-flushing. I checked in on a Friday...More

Thank LosAngelesTraveler89
Response from Bernardo S, Director de Relaciones con Clientes at Hotel EmilyResponded 20 July 2017

We thank you for the time to write your comment, which will be transmitted to the corresponding area. I am very sorry to hear about this situation and we apologize for this bad experience, we hope that you will soon give us the opportunity to...More

Reviewed 17 December 2016 via mobile

I stayed over the weekend and this place was great. Located next to the clock in the old downtown. There are many shops and good restaurants within walking distance. The rooms are cleaned and the food is good. The view from my room was awesome....More

Thank Eddie P
Response from Bernardo S, Director de Relaciones con Clientes at Hotel EmilyResponded 20 July 2017

We are happy to know that your stay has been to your liking. Thank you for your comments and for choosing us during your visit.

Reviewed 27 August 2016

This beautiful hotel is a real winner, warm welcome, excellent breakfast buffet very helpful staff specially Oscar and a wonderful tour company that is run like a family took us to the most interesting spots around the city. Great souvenirs and silver at incredible prices!

Thank Ricardo R
Response from Bernardo S, Director de Relaciones con Clientes at Hotel EmilyResponded 29 August 2016

We appreciate your comments. Thank you.

Reviewed 29 February 2016 via mobile

Arrived at the hotel from the Central bus station (15 minute ride, $40 Pesos) without a reservation. The receptionist was very friendly, spoke good English and was really helpful in getting us started on our first visit to Pachuca, including dinner reservations and advice on...More

1  Thank Ted M
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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Meeting Rooms
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$43 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$43 - US$66 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (73)
Room & Suite (42)
Dining (3)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
Ask a question
linaprudhomme
23 February 2017|
Answer
Response from HotelEmily | Property representative |
Good morning, just open the windows, there is no access to the balcony.
1
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Google Translation
Connie W
22 December 2016|
Answer
Response from HotelEmily | Property representative |
Good morning, I inform you that for hotel policies we do not admit pets, an apology.
0
Votes
Google Translation
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12
Room Tips
"Rooms at the front (A side) face the Reloj, which chimes every 15 minutes."
Read review
"upper floor with view of clock tower; but it's noisier; if you need quiet, ask for interior"
Read review
"ask for a room on the side of the plaza the view is amazing !"
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"I don't think there is a bad room in the place but ask for the Clock Tower view!"
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