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Hotel Villanueva

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Dec. 30Dec. 31
1 room, 2 adults, 0 children
Standard Room
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We are a renewed hotel from the 60's with modern and comfortable rooms and areas. We are perfect for your business, holiday or weekend getaway trips and will always make you feel you are on vacations. We are just a few meters from the main places of the city to visit: main square, downtown, government palace, shopping and boulevard. Visit Chetumal, visit Mexico.
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Property amenities
Free Parking
Banquet Room
Conference Facilities
Indoor pool
Wheelchair Access
Public Wifi
Free High Speed Internet (WiFi)
Meeting Rooms
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
Centrally Located
Reviews (217)
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1 - 5 of 67 reviews
Reviewed 6 days ago

Relaxing, helpful, accommodating, pet friendly. Everyone loved my pet, offered to help with her when I needed it. Got me coffee, room service, made calls for me. All this because I don't speak Spanish.More

Review collected in partnership with this hotel
Date of stay: December 2018
Thank Dreamer21006567457
Response from EnriqueM2453, Director General at Hotel VillanuevaResponded 3 days ago

Dear Dreamer21006567457 We are so glad to hear from you, it was a pleasure to serve you during your last visit to our beautiful city. Hope to see you again in the near future. On Behalf of out team we want to wish you a...More

Reviewed September 20, 2018 via mobile

It’s a affordable hotel, well for sleeping and good breakfast and that’s it. Good location, could be cleaner. It’s noisy in the day because it’s an inside pool on the middle. Overall good if you are for work, expedition or on a budget, hope it...More

Date of stay: November 2017
3  Thank pabloflm
Response from EnriqueM2453, Director de Relaciones Públicas at Hotel VillanuevaResponded September 24, 2018

Dear Pablo F.L We want to thank you for taking your time in let us know about your experience, definitely we will work in order to improve all details you mentioned above. Hope to have the chance to assist you againg in the near future....More

Reviewed July 23, 2018

Boyfriend and I were just staying here for a night before we caught the bus to go to Cancun to fly home the next day. Room was average, the toilet didn't flush properly so we had a clogged toilet the whole time we were there....More

Date of stay: July 2018
2  Thank Cassi S
Response from EnriqueM2453, Director General at Hotel VillanuevaResponded 4 weeks ago

Dear Cassi S Once again thank you for the time you took in letting us to know about the experience lived during your last visit, we hope to see you in the near future and to have the opportunity to change your feelings. Greetings Hotel...More

Reviewed March 14, 2018

Very bad service, it is to expensive in terms of the service you get. No hot water, very bad food, they charge you for an additional cup of coffee as if you had had a complete meal. Terrible wifi. Lots of noise, because the pool...More

Date of stay: March 2018
Thank aglopezm
Response from Enrique M, Director General at Hotel VillanuevaResponded May 12, 2018

Dear Aglopezm We Do apologize for the situation you experience during your last visit to our property, we take the chance to thank you for your comments. We very much regret that not all aspects of your stay were up to your expectation and still...More

Reviewed January 3, 2018 via mobile

Very good hotel right I. The heart of Chetumal. Very clean and very friendly staff. Very good pool area and very good restaurant. Hotel is very good for family and for business also as they have very good conference room.More

Date of stay: December 2017
Response from Enrique M, Director General at Hotel VillanuevaResponded January 8, 2018

Dear SATISH N We want to thank you for your kind comments about your stay with us at the Villanueva Hotel during your recent visit to the Wonderful Chetumal City. We are looking forward seeing your in the future here with us, We will more...More

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Questions & Answers
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November 30, 2016|
Response from Carlos C | Property representative |
For what date is your stay, if you provide us your reservation key or your name to be able to locate. Otherwise directly you can start the phone 01 (983) 267 33 70, directly at the reception.
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Kim G
October 7, 2016|
AnswerShow all 3 answers
Response from MaralagoKid | Reviewed this property |
Kim...the hotel has a large covered parking area behind the hotel itself. It is safe and typically has staff around. The area is more like a garage. I left my car there for a few days without problems. enjoy.
Room Tips
"good location"
Nov. 10, 2016
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"Ask for a BBQ floor if knees are bad"
Nov. 8, 2016
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"I always enjoy second floor as not too many steps to climb and looking down on the pool is nice!"
Oct. 19, 2016
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"Bottom floor rooms have smelly plumbing, and are noisy but next to the pool. Maybe upper level ones?"
Aug. 23, 2016
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US$47 - US$82 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooChetumal
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