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Phoenix Spa and Resort

Traveller (287)
Room & Suite (72)
Pool & Beach (64)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Internet
Free Parking
Restaurant
Bar/Lounge
Airport Transportation
Shuttle Bus Service
Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family
Mid-range
HOTEL CLASS
Reviews & more
112Reviews
317Photos
14Q+A
33Room tips
Traveller rating
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Popular mentions
This resort should not be receiving 5 stars. It is not a 5 star. We found a coackroach in our room. There is no fan above the gas stove. Our microwave started smoking the first time we used it. The air conditioning is very noisy. Every comment that is negative is true even if
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Review collected in partnership with RCI
Response from Benoit H, Owner at Phoenix Spa and Resort
Responded 2 days ago
Thank you for your review. Our mission is to satisfy all our costumers, We're sorry your experience with us was not to your expectations. As you remember, as soon as you made us aware of the microwave problem we replaced it immediately. , in the D R it's not customary to have fans over the stove, that's why every room has a window adjacent to the stove to provide proper ventilation, Cockroaches don t exist in the D R they are called Palmetto and they hang around palm trees which are in abundance. Unfortunately once in a while, these critters come for visits.. We use a treatment weekly to prevent those undesirable visitors. In the hospitality business, it is very hard to please everybody, we do try our best and hope that your unsatisfaction won't stop you from coming to the Caribbean and enjoy everything we have to offer.. Hopefully, my answer was not too blunt.
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I recommend this place to everyone that likes boutique hotels. Good service, great value, good food. I was really impressed by the amenities. My family and I had a great week vacation.Thanks to the Phoenix staff for making it so wonderful. The room (actually more of a condo
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Response from Benoit H, Owner at Phoenix Spa and Resort
Responded 2 days ago
Thanks for your nice review. There is a pina colada with your name on it waiting for your return .
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My 2 daughters & I spent Christmas week here and loved this quaint, intimate resort. The staff went above and beyond, providing a warm & welcoming atmosphere and getting to know our names right away. Two staff members who were especially kind & helpful were Ronnie and Bobby.
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Response from Benoit H, Owner at Phoenix Spa and Resort
Responded 2 days ago
Thank you for this wonderful review we are happy that we reach our goal with you guys (5 bubbles). It's going to be a pleasure having you with us next years.
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This was our first time in the Dominican Republic so we had no idea what to expect. We flew into Puerto Plata airport and were greeted by a shuttle service arranged by the resort ($+) who took us to our home away from home for the next two weeks. Because this is an
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Response from Benoit H, Owner at Phoenix Spa and Resort
Responded 4 weeks ago
Thanks for your nice review, we can't wait for the next time!!!!! Next time we will make sure to achieve the 5 stars !!
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First time visiting Cabarete. This resort is about a ten minute drive from Cabarete. Took advantage of the shuttle service offered for a $70 fee per couple. Our driver, Nelson, was absolutely fantastic! We were able to go to and from Cabarete whenever we wished as well as
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Response from Benoit H, Owner at Phoenix Spa and Resort
Responded 2 days ago
Thanks for your review,we cant wait to see you next year.
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VIP bedroom.
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12345615
Can you flush toilet paper down the toilet at this resort?
yes
0 votes
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Does this hotel include disco?
No but there is a casino and disco 5 minute away there is a shuttle that bring you
0 votes
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Is there a hotel shuttle to and from the airport? free or paid?
Yes and fee apply depend which airport
0 votes
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Yes it is worth it there is 200 item on the menu to taste everything in 2 weeks period is impossible., there is 3 restaurant during high season, 1 at the beachside burger hot dog fast food, then the other is a tandem resto that change menu every night, and the other one is the main resto with large menu ,do not expect big buffet everything is a la carte but you can order as many plates that please you.
0 votes
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123
"Ground floor suites just walk out to the pool. 2nd & 3rd floor are quieter because you don't get people walking by the unit all day."
"We enjoyed the quaintness of the older part of the resort. Rooms had air conditioning and well kept!"
"Hard to say in this hotel you have the modern side and the colonial to choose from se photo on video vacation reviews youtube"
"Rooms in both the new and the old sections appeared large and roomy. We never heard any noise from the people beside or above us."
"Beds are a little hard but large and nice pillows very clean white sheets "
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PRICE RANGE
US$87 - US$179 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvinceCabarete
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