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All reviewshot springseggsroom was clean and comfortableroad tripthe breakfast areahi expresscalled the front deskmaking sureplace to staybusiness centernon smokingupon checkcould have been betternoiseinterstatewalmarttexas
A little expensive ($132.00) but very nice. The room was very clean and well maintained. Check-in was very friendly. The FREE breakfast was very good with bacon an assortment of cereal, and fruit. Also a nice selection of pastries.
My wife, 11 month old son and I stayed in Holiday inn over this 4th of July weekend and we loved our stay very much.
We did not bring any mattress or play yard for the baby not being sure if he would adjust to...More
We are very dissatisfied with our stay. Upon arriving to our room everything seemed fine until further inspection. We had no towels in our room. When we went down to the front desk there was a line of people with complaints. We waited about 10...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Suites - MalvernResponded 19 July 2016
Thank you for your feedback regarding your stay at Holiday Inn Express & Suites Malvern, AR. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, housekeeping...More
Almost 5pm room not clean for us or another party either. Sent to a new room non smoking hotel room smells like an ashtray yuk. Apparently no manager on site for two more days. Had to wait for housekeeping to come and clean room, but...More
Thank Lesley M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Suites - MalvernResponded 28 July 2016
Dear Lesley M,
Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I am sorry for the inconvenience caused by the cleanliness...More
The hotel is visible from the freeway, but would have been difficult to drive to in the dark without GPS. Our room was nice and clean, but the remote would not work. The light showed that it had power, but it just would not change...More
Response from rdcdaddd, Manager at Holiday Inn Express Suites - MalvernResponded 8 June 2016
Thank you so much for the wonderful words about our Hotel. We so love it when guest have a great experience here. The breakfast host is great and i will gladly relay all that you said about her . We do look forward to your...More