So, I contacted the resort a month prior to our trip and never got a response via email for a room request away from the elevator despite multiple attempts. When we checked in our room was not ready, and I asked for a room away from the elevators and we were given a room directly across from the elevators in the main building attached to the lobby. After waiting for hours in line for a chance to speak to someone who could help, I was told that a big group was coming in, and no room changes could be made. Deciding to go along with things, we went to our room and the door would not lock and the sink in the bathroom was not caulked down and the drain was not connected. There was water everywhere, and the desk staff could have cared less. But they kept hounding us to come to the timeshare presentation. On the third day, when I got mad, and demanded they do something, they moved us to a room where the air conditioning worked, but did nothing but chirp CONSTANTLY. They could have cared less. We waited and slept in the humidity. So I pay almost 2k for a vacation for a week with terrible accommodations, horrible service, disgusting food, and fighting with the hotel everyday to fix basic things like plumbing and air conditioning. Whomever responds to these reviews certainly is not here, helping paying guests. They're just trying to make it look good for trip advisor. …
Stayed Dec26-31, 2020 Had a great time! Safe, Clean and most of all the staff are all so friendly and appreciative to have guests. They go above and beyond for sure! If you visit, be sure to have a drink at the beach bar with the excellent staff members Deyaniris and Noel 🌴
Nice hotel people there are amazing 🤩 im really recomend 👏and good food, very staff they always happy and they can helpnyou if you need helps thank you to yarol who was so nice, he help us with our dinner reservation and every thing...
I am a member of the Legendary hotel/Hard Rock Hotels all inclusive for many years now. I love the resorts especially the Punta Cana one. I am here now and what I have experienced being a Hall of Fame Member is the worst vacation ever. I feel like all the money you pay upfront as a member mean nothing to them after they get your money. I have been put in a room my safety was at risk. where someone (stranger) had access to my room and I have proof of that. Still today I have been patiently waiting for them to move me and now they have moved me to the worst place. Nothing is being done to my satisfaction. So disappointed.
Ruth braided my hair and didn’t an excelente job! Overall the trip to Punta Cana was wonderful!!! Thank you so much to all the staff! I definitely plan to come back again in the future! Everyone is very friendly!
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