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Boulevard Turistico Del Este Km 28 No 74, Bavaro, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$308
US$557
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HurbUS$274
Booking.comUS$265
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 21-02-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 21-02-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 35 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Room & Suite (2,427)2,427
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Dining area
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
15Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Boulevard Turistico Del Este Km 28 No 74, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
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32,460Reviews3,722Q+A100Room tips
Reviews
Traveller rating
- 22,096
- 5,450
- 2,709
- 1,130
- 1,080
Traveller safety
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- English
Popular mentions
So, I contacted the resort a month prior to our trip and never got a response via email for a room request away from the elevator despite multiple attempts. When we checked in our room was not ready, and I asked for a room away from the elevators and we were given a room directly across from the elevators in the main building attached to the lobby. After waiting for hours in line for a chance to speak to someone who could help, I was told that a big group was coming in, and no room changes could be made. Deciding to go along with things, we went to our room and the door would not lock and the sink in the bathroom was not caulked down and the drain was not connected. There was water everywhere, and the desk staff could have cared less. But they kept hounding us to come to the timeshare presentation. On the third day, when I got mad, and demanded they do something, they moved us to a room where the air conditioning worked, but did nothing but chirp CONSTANTLY. They could have cared less. We waited and slept in the humidity. So I pay almost 2k for a vacation for a week with terrible accommodations, horrible service, disgusting food, and fighting with the hotel everyday to fix basic things like plumbing and air conditioning. Whomever responds to these reviews certainly is not here, helping paying guests. They're just trying to make it look good for trip advisor. …
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Date of stay: March 2021Trip type: Travelled with friends
Helpful
+1
Hotel's Favourite
Stayed Dec26-31, 2020 Had a great time! Safe, Clean and most of all the staff are all so friendly and appreciative to have guests. They go above and beyond for sure! If you visit, be sure to have a drink at the beach bar with the excellent staff members Deyaniris and Noel 🌴
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Date of stay: December 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Jan. 2, 2021
Dear 991loril, Thank you for your 5 star review regarding your recent stay with us. We will certainly share your comments with Deyaniris and Noel, they will certainly be happy to know their hard work and dedication are recognized. Our entire team looks forward to the privilege of welcoming you back. Rock On! Edward Then Customer Care “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
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Nice hotel people there are amazing 🤩 im really recomend 👏and good food, very staff they always happy and they can helpnyou if you need helps thank you to yarol who was so nice, he help us with our dinner reservation and every thing...
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Date of stay: March 2021Trip type: Travelled with family
Helpful
I am a member of the Legendary hotel/Hard Rock Hotels all inclusive for many years now. I love the resorts especially the Punta Cana one. I am here now and what I have experienced being a Hall of Fame Member is the worst vacation ever. I feel like all the money you pay upfront as a member mean nothing to them after they get your money. I have been put in a room my safety was at risk. where someone (stranger) had access to my room and I have proof of that. Still today I have been patiently waiting for them to move me and now they have moved me to the worst place. Nothing is being done to my satisfaction. So disappointed.
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Date of stay: March 2021Trip type: Travelled with family
Helpful
Ruth braided my hair and didn’t an excelente job! Overall the trip to Punta Cana was wonderful!!! Thank you so much to all the staff! I definitely plan to come back again in the future! Everyone is very friendly!
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear Alex S, Thank you for your amazing 5-star review! We are sincerely delighted to know you had such a great time with us. We will be sharing your comments with Ruth, surely she will be very happy to be recognized for her hard work. We hope to welcome you back soon to our beautiful hotel to keep on rockin'! You Rock! Edward Then Customer Care "This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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PRICE RANGE
US$285 - US$755 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 km), ORO Nightclub (0.09 km), and Little Switzerland (0.06 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel & Casino Punta Cana?
The staff speaks multiple languages, including English and Spanish.