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Hard Rock Hotel & Casino Punta Cana

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Hard Rock Hotel & Casino Punta Cana
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22,994 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel & Casino Punta Cana
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Showing 15,875: English reviews
Pittsburgh, Pennsylvania
Reviewed 31 January 2016

We were at the Hard Rock Punta Cana from 1/16-1/24. The service was excellent. We were always accommodated no matter what the ask, especially in light of the weather conditions at home and flights canceled. We were allowed to extend our stay to accommodate our travel plans. Thanks to Stefano for his excellent customer service. The food at all of...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank Karendom
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thank you so much for visiting us this past January, Karendom! We’re so pleased to read that our Hard Rockers were so accommodating while Jonas hit the northeast and that you were able to extend your stay a few days! Thank you bunches for the shout out to Solanye, Daniela, Jannet, Juan, Teofilo and Diogenes who made you feel right...

Punta Cana
Reviewed 31 January 2016

The hotel a la carte dining was excellent. The beaches, pools and water was great. No need to bring a lot because the many brand name shops have a great selection. The mini golf and regular golf were fun. Lots of mosquitoes in the rooms so make sure you have spray and appropriate medication. Also don't waste your time on...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank danieltD6493JP
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

This was wonderful news danieltD6493JP! We so appreciate the positive rating of our hotel and Raving review! We’re glad to read that you enjoyed our dinner, our beautiful beach and our endless amenities!! Thank you for your recommendation to our future Rock Stars and we hope you come see us again for more fun in the sun! Rock On! “This...

Morganton, North Carolina
Reviewed 31 January 2016

We recently made our fifth trip to this resort as HOF members. There are several people that we would like to compliment. These folks went over and beyond to make our stay special. Breakfast at Isla-Fanny and Domingo Member Pool Bar-Sandro Kelly Rondon-dinner concierge for HOF members- Kelly checked on us every night at dinner to make sure everything was...

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Helpful?
Thank Becky E
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey thanks for letting us know that your stay was, once again over the top amazing thanks to our Hard Rockers, Becky E! We are pleased to hear how easy it is for you feel at home with us! Thanks for taking the time to reflect on your time with and for the compliments to Kelly, Fanny and Domingo who...

Gainesville, Georgia
Reviewed 31 January 2016

Celebrated our 25th wedding anniversary at the Hard Rock Resort and Casino in Punta Cana in the Rock Royalty Level.....great setting, vibe, and overall experience. Our butler, Aleyca De Leon Roman went above and beyond to make our anniversary trip just perfect.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Michele G
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We are tickled pink to read you decided to celebrate your 25th anniversary with us! Love Rocks and we’re glad you’ve been together for a quarter of a century! Thanks for the lovely comments to Aleyca, who’s going to be thrilled when she reads about your accolades! We look forward to hosting you lovebirds soon! Rock On! “This Review was...

Clarkston, Michigan
Reviewed 31 January 2016

Too much to say it all here but this is our 3rrd time here and we are members. It is also the last time we will be here. The maintenance and food have gone downhill. The gardens, beaches and general pool areas are still great. The service in the restaurants were all poor until we mentioned it to member services...

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Helpful?
Thank Wendy G
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We thank you for the honest feedback about your recent vacation in our hotel, Wendy G. While we’re honored that this was your third visit, it was unfortunate to read that you left unimpressed with this visit and feel that we fell short on some aspects of your stay. We’re definitely going to take your comments into consideration and we’ll...

Reviewed 31 January 2016 via mobile

I had a great time at this hotel. The beach was beautiful, the food was delicious and the service was friendly. We had a great experience with one of the staff, Kelly R. She was very nice and she checked in us even though we weren't in her section. She even made our last breakfast special by placing rose petals...

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Helpful?
Thank Sherita S
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey Sherita S, thank you for the time to let us know that your stay in our Hard Rock Paradise was a total hit! We are pleased you enjoyed our beautiful beach, our many restaurants and top notch service! Thanks for the shout out to Kelly who ensured that you were well taken care of and made your last day...

Chicago, Illinois
Reviewed 30 January 2016 via mobile

Beautiful resort but very spread out. It's a long walk to everything. They offer golf cart to take you but there are only a few. Besides that, the rooms are awesome, huge jacuzzi tub inside. Topless pool is fun! Pools are great. I loved the taco buffet by the main pool. The staff will serve you right in the pool....

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Helpful?
Thank MrMrsDavenport
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thank you for taking the time to share your positive review, MrMrsDavenport! We are so glad that you discovered us and found our hotel to be beautiful! We strive every day to help our Rock Stars create great memories of their time with us and we’re glad this was your case! We’re so happy to read that you enjoyed our...

Montreal, Canada
Reviewed 30 January 2016

Excellent Resort for families and couples Fabulous service and attention to details Highly recommend.................................................................................................................................................................................................................................................................

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Helpful?
Thank Tamara G
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey there thanks for recommending us and for the fabulous review, Tamara G! We are so pleased to read that you enjoyed all we have to offer to Rock Stars like you! Be sure to visit us soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

Slc
Reviewed 30 January 2016 via mobile

Excellent staff and support team. Strange smell on property. Simon mansion is A+. Bit of a choppy ocean but pretty. Landscaping and grounds well maintained. Book a golf cart before you arrive cuz it's huge here.

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Helpful?
Thank Suzanne M
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey there Suzanne M, while we’re glad you enjoyed the service provided by our staff, we were dismayed to read that you found that in some aspects we’re lacking. We’re continuously making changes around the hotel and hope you can come back so we can truly impress you. “This Review was responded to on behalf of the General Manager of...

cstoutMn
Reviewed 30 January 2016

Arrived yesterday late afternoon. Like many reviewer have said this place is BIG . Staying in a Caribbean Diamond Suite. Our room is very nice . We have a partial view of the water. Our room is clean and neat . Bathroom is large and well maintained. Our refrigerator was well stocked and we have upgraded liquor. Dewars Stolie Volka...

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Helpful?
5Thank cstoutMn
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thanks so much for letting us know about your current stay, cstoutMn! We’re glad you enjoyed the luxurious touches in your suite from our complimentary mini bar to the over-sized bathroom! I am sorry to hear that you felt some frustration about the loungers being taken; we’ll definitely take it into consideration so thanks. It is lovely to hear that...

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Beach (16)
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Bongos Pool (17)
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Caribbean Suite (46)
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Central Pool (10)
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Eclipse Pool (10)
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Eden Pool (Adult Only) (17)
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Guitar Pool (14)
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Islander Junior Suite (47)
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Islander Junior Suite (Double) (45)
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Moon Pool (13)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Tennis Court
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort's nine restaurants, with Simon Mansion & Supper Club by the famed Rock n Roll Chef Kerry Simon, which opened in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 

Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Boulevard Turistico del Este Km.28No.74, Bavaro, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Price Range: $531 - $1,021 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Number of rooms: 1775
Reservation Options:
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive
Hotel Style:
#3 Spa Hotel in Bavaro
#3 On the Beach Hotel in Bavaro
#3 Luxury Hotel in Bavaro
#3 Top resorts Hotel in Bavaro
#3 Casino Hotel in Bavaro
#8 Family Hotel in Bavaro
#9 Romantic Hotel in Bavaro
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel & Casino Punta Cana staff and other travellers.
2,144 questions
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Questions? Get answers from Hard Rock Hotel & Casino Punta Cana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The VIP rooms are closer to the beach and main pool”
 of 5 bubbles christinefH6385QT, 24 Mar 2017 | Read review
“block 4B or 5B good location- easy access to both main lobby/restaurants and beach”
 of 5 bubbles ssheth, 23 Mar 2017 | Read review
“All rooms are nice”
 of 5 bubbles , 23 Mar 2017 | Read review
“All rooms have excellent access to everywhere”
 of 5 bubbles ErinWisconsin, 23 Mar 2017 | Read review
“HUGE resort, lots of walking, nice trolley to ride. We chose a room close to beach, amazing views but long walk to main building.”
 of 5 bubbles 864tammyr, 22 Mar 2017 | Read review
5 of 5