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    Iberostar Punta Cana

    Carretera Arena Gorda | Higuey, Bavaro, Punta Cana, Dominican Republic
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    Lowest prices for your stay
    2017-10-30Check In 2017-10-31Check Out
    1 room, 2 adults, 0 children
    Lock in the lowest price from our partners
    US$186US$301
    View Deal
    Traveller (7074)
    Pool & Beach (1670)
    Room & Suite (723)
    Overview
    • Excellent59%
    • Very good28%
    • Average10%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “punta cana” (769 reviews)
    “la marimba” (40 reviews)
    “la cana” (71 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Shuttle Bus Service
    Casino
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Deals
    Oct 30Oct 31
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$186
      View Deal
    • Check booking site for details
      US$301
      View Deal
    • Check booking site for details
      US$301
      View Deal
    View all 19 deals
    Write a Review
    Reviews (6,787)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 3,034 reviews

    Reviewed 1 week ago

    My family came from from United State for vacations, i live in Santo Domingo so i travel to meet they in the hotel with my mother, sister and brother in law. the loby is wonderfull, the service in the hotel is the best they has,...More

    Thank Anthony N
    Reviewed 1 week ago via mobile

    We stayed here for two weeks all inclusive during September. Counting ourselves lucky to miss the effects of one hurricane which blew over before we arrived only to be hit with another one towards the end of the two weeks. You may think that this...More

    3  Thank MandJ31
    Response from QualityManagerDR, Quality Manager at Iberostar Punta CanaResponded 3 days ago

    Dear guest, On behalf the hotel staff of IBEROSTAR Dominicana we thank you for choosing us as your holidays destination and sharing your experience with the Tripadvisor`s community. It's nice to hear that we have delighted you with the high standards of services and beautiful...More

    Reviewed 2 weeks ago

    Arrived at The Iberostar Hotel in Punta Cana, on arrival the first thing we noticed was there was no welcome drink, which has been offered at all the other Dominican hotels we have stayed in. on being given our room key card for room 6311...More

    1  Thank philsamworth2017
    Response from QualityManagerDR, Quality Manager at Iberostar Punta CanaResponded 1 week ago

    Dear guest, Thank you for choosing IBEROSTAR Punta Cana as your holidays destination. We are sorry that your stay wasn`t as great as it characterize us but for us is really important knowing those aspects that haven`t fulfilled your expectations. Really this is not the...More

    Reviewed 2 weeks ago via mobile

    My girlfriend and I came here for a 6day visit. As soon as we arrived and tried to check in we we're told that there was no record of us in the system. This was a mistake on the travel agents side but the staff...More

    5  Thank eric m
    Response from QualityManagerDR, Quality Manager at Iberostar Punta CanaResponded 2 weeks ago

    Dear guest, Thank you for choosing IBEROSTAR Punta Cana as your holidays destination. It`s a pleasure knowing that we have enjoy your stay despite the mishap upon arrival, that our team was able to successfully solve; you have completely enjoy your stay at site. We...More

    Reviewed 3 weeks ago

    After having spent a week and a half at the Iberostar (Bavaro) Punta Cana, which was located far away from the airport, but near downtown, what I can say with all sincerity and security is that you will have a great time without a doubt....More

    2  Thank dcamejo92
    Response from QualityManagerDR, Quality Manager at Iberostar Punta CanaResponded 2 weeks ago

    Dear guest, Thank you for choosing IBEROSTAR Dominicana as your vacations destination and sharing your experience with us. It`s wonderful knowing that you have completely enjoy your stay at site. Nothing is more rewarding than fulfilling our guests expectations and more when it`s thanks to...More

    Melia Caribe Tropical
    16,973 reviews
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    Paradisus Punta Cana Resort
    13,096 reviews
    #27 of 112 hotels in Punta Cana
     
    Iberostar Dominicana Hotel
    7,699 reviews
    #9 of 27 hotels in Bavaro
     
    Luxury Bahia Principe Esmeralda Don Pablo Collection
    7,101 reviews
    #34 of 112 hotels in Punta Cana
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Room Service
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Spa
    • Casino and Gambling
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    • Golf Course
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$170 - US$449 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Romantic Hotel in Bavaro
    • #7 Family Hotel in Bavaro
    • #8 On the Beach Hotel in Bavaro
    • #9 Top resorts Hotel in Bavaro
    • #9 Casino Hotel in Bavaro
    • #9 Spa Hotel in Bavaro
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 427
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, VISIT US, INC. , Cancelon, TravelUp, Hotels.com, Expedia, Orbitz, Travelocity, getaroom.com, Hotwire and Cheap Tickets so you can book your Iberostar Punta Cana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Dominican Republic >
    • La Altagracia Province >
    • Punta Cana >
    • Bavaro
    • Also Known As
    • Iberostar Punta Cana Hotel Punta Cana ,
    • Punta Cana Iberostar
    Add Photo Photos
    Traveller (7074)
    Pool & Beach (1670)
    Room & Suite (723)
    Dining (715)
    Hotel & Grounds (3793)
    Family and Play Areas (187)
    Bathroom (86)
    Business Centre & Event Rooms (19)
    Nearby
    Sponsored by:
    Melia Caribe Tropical
    16,973 reviews
    6.68 km away
     
    Luxury Bahia Principe Esmeralda Don Pablo Collection
    7,101 reviews
    1.17 km away
     
    Paradisus Punta Cana Resort
    13,096 reviews
    2.29 km away
     
    Iberostar Dominicana Hotel
    7,699 reviews
    .12 km away
     
    Nearby Restaurants
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    Kukua Beach Club
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    Nearby Attractions
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    218 reviews
    1.26 km away
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    Ask a question
    Questions & Answers
    Tpelwood
    I am writing on trip advisor in the hope that I will get a reply from customer service or from somebody who my ignored emails may concern. I have to start by saying that I can not rate this hotel as I haven't stayed here yet , however, myself and my husband are due to stay here for 3 weeks starting from the 27th November to the 18th December to celebrate my Birthday and our 3rd wedding anniversary. Although the reviews on trip advisor are very mixed the majority are very good and I did have a few questions that I would of liked answered before having to make our decision about our stay here but like I say, this is purely written here because I have emailed the hotel 2 times already but have had no guidance or reply. My 1st email was sent on the 13th of July and was just general enquiries about the hotel as we wanted to find out more information about it, I explained that we were actually already booked to stay with a different neighbouring hotel , a hotel that we had stayed in and been happy in since our honeymoon in 2014 but we were now concerned that since our last visit to that hotel in 2016 the reviews on trip advisor had actually gotten so bad that it was causing us concerns and after noticing a few changes ourselves on our last visit we were considering cancelling our booking with that hotel and changing to the iberostar instead, however, we never received a reply when one would of been nice for reassurance at least, especially as this was to do with a potential booking!. On the 26th July I emailed again explaining that we only had until the 2nd of September to make up our minds if we were to cancel the other booking that was already fully paid for at the neighbouring hotel, I again explained that it was reassurance that we were after so that in our minds we could settle into thinking that by possibly changing to the iberostar we would be doing the right thing, it's a hard decision to make to draw yourself away from something that you know and from somewhere were we'd been happy for for 3 years and made lots of friends, we also explained that we had been looking further into staying at the iberostar and were happy with the good reviews that it was getting but we actually preferred the look of the bavoro suites section of the resort rather than the iberostar Punta Cana but our travel agent doesn't sell that part of the hotel so wanted ask do the hotel give you the option of moving to the bavoro suites section once you are there. Again I did not get a reply! I don't think this is very good especially when this has to do with a potential booking. On the 28th September I emailed again asking the same questions and this time confirming that because we had to make a quick decision based on reviews of the 2 different hotels we had decided to pay a cancellation fee and rebook to stay with the Iberostar for 3 weeks instead. I explained that I was a little disappointed that they hadn't replied with answers to our questions in my previous emails and hoped that it was just an over sight and that the good reviews were worth the extra costs we had to endure to change our booking and hopefully experience them ourselves. In my 3rd and final email I included all of our details, the reason for our change and also some requests on rooms and if it was possible to have a room in the bavoro suites section of the resort once checking in if we liked, as mentioned earlier our travel agent does not sell that package. We are looking forward to our stay as it's the 1 and only holiday we get a year as it's to celebrate my Birthday and our wedding anniversary, the rest of the year is spent working 6 days a week and away from each other so could I just ask that, please, we get to stay in a nice , comfortable, quiet room, preferably one of the newly decorated ones and on the top floor with nice pool or sea views, ( yes i'm putting my requests on here as i dont know if my emails are getting through ). We really are not fussy people and very rarly complain unless it is justified but all I wanted was a reply of acknowledgment that my emails have been received and it would of been nice to have my questions answered as we did have a dead line to decide on what to do but in the end we decided to go with the good reviews and give iberostar a go . I would just like to say though that not replying to potential customers enquiries could very easily loose iberostar business as helping people with their enquires is all part of customer service which I'm sure you already know anyway. Please let me say that this is NOT in anyway a negative review about this hotel as we haven't stayed here yet it is just a last hope in getting a reply from somebody acknowledging our emails. Many Thanks.
    17 October 2017|
    AnswerShow all 2 answers
    Response from Grace P | Reviewed this property |
    It is ok. i was s bit disappointed. The resort was too big and a bit overcrowded. I myself like a smaller resort with less people. I was there in March and my daughter just returned 3 weeks ago. She enjoyed her stay although... More
    0
    Votes
    Loker18
    13 October 2017|
    AnswerShow all 5 answers
    Response from kathryn752 | Reviewed this property |
    There are 346 rooms. This is smaller than most resorts and one reason we prefer to stay here. Everything is close. No need for shuttle. Have seen 3 mosquitos in 15 years. We are returning in 1 week for our 13th time to this... More
    1
    Vote
    Michelle P
    5 October 2017|
    AnswerShow all 3 answers
    Response from Janee H | Reviewed this property |
    It’s about 25min away.
    0
    Votes
    Room Tips
    "best view from my room, beach and pool"
    Read review
    "we love the top floors , great views ,"
    Read review
    "our room was at the back of the Hotel on the third floor was in easy reach of everything and very quiet"
    Read review
    "Ocean view room was worth the few extra dollars!"
    Read review
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