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20 minutes from Punta Cana International Airport and at the foot of the white sand beach of Bávaro, is located Iberostar Waves Punta Cana, the perfect place for couples and families. Come and enjoy the splendor and exclusivity of the unique services, designed to enhance your experience in a natural environment surrounded by beautiful gardens. Ask about our Coral laboratory, where we collect different species of coral which we study to protect these ecosystems. Iberostar Hotels is committed to improving coastal health, eradicating single-use plastic from rooms and the responsible consumption of fish and shellfish. With the initiative of our Wave Of Change movement in which we promote fundamental practices that help mitigate the impact created by plastic. Live the best gastronomic experience composed of 6 restaurants with exclusive specialties, such as our Oriental, La Pagoda and the American Star Rock. 2 buffets with show cooking and snacks during the night.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Iberostar Waves Punta Cana garners mixed feelings among guests, with its immaculate cleanliness and prime beach location frequently earning accolades. The hotel's atmosphere, infused with lively entertainment and a warm staff, is a hit for many, although some guests find the noise level and evening shows not to their taste. While the rooms are celebrated for being clean and comfortable, criticisms arise over their dated appearance and occasional maintenance issues.
Despite the attentive staff, experiences of disorganization and slow service have been noted. In terms of value, the hotel faces scrutiny for not meeting expectations, with some vacationers pointing to less-than-stellar dining and aggressive sales tactics.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Comprehensive
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This medium-size resort is very nice, clean & well maintained. Our room was clean, had great soundproofing & the shower always had hot water and good pressure. Daily cleanings. Maybe the room needed a dresser, but that's all the wrong I can think of. We were at a 3 min walk to the restaurant, 3 min walk to the beach, and max 10 min to the tennis courts. It felt very safe. This is not a party resort, nor a resort very kid-oriented, but we very much enjoyed the relaxed vibe it had, it was perfect for a couple looking for tranquility.
The beach was cleaned daily of seaweed. There were nice little waves all the time we were there, enough place for the children to play in the sand and for people to walk without being too near the people sunbathing. You can walk at least one hour one way if you go either left or right. The chair reservation game is strong at this resort. At 6h45 there is almost no spot left on the front row, at 7h30 you have choices on the second and 3rd rows, but past 9h30, good luck finding a spot in the shade. The first day we arrived around 10ish and had trouble finding a spot (and we were just two people). The part of the beach where the chairs are could use a good cleanup, there are cigarette butts, bits of plastic, various big and small debris, especially around the trees. No service at the chairs, but someone passes from time to time to collect glasses and plates. There are lots of people selling stuff on the beach, but the number looked regulated, and they didn't bother you if you just said no with a smile.
We didn't really use the pools, but they looked clean and the chair reservation seemed way less intense.
The main con was the food. Breakfast was very good, but for a vegetarian (forget being vegan), the rest of the meals got very repetitive fast and the lack of non-animal protein was disappointing. There were even some times where it was frustrating, such as the Mexican night where all the beans had meat in it. There is enough place in the buffets to make a small section for vegan/vegetarians, especially as most of the time, the same food was offered in two different spots in the same restaurant. The 'vegan' platter at the Marimba restaurant was a joke, none of the things on the menu were served to us. Instead we got served boiled carrots, a bowl of pickles, half-mashed potatoes with butter in them and cheese sandwiches. Please don't put it on the menu if you don't provide it. Ibero, you have enough resorts, you can easily hire a vegetarian/vegan chef who could create easy and delicious recipes for all of your resorts. You cannot just take the animal protein off the plate and call it a day.
The service at the restaurants Ă la carte could improve. Every night we went, the server got the order wrong (asked for bruschettas, got something else, asked for the spicy tacos, got the non spicy ones, etc). The servers did not seem assigned to tables, so each night 3-4 different servers would ask us if we wanted to drink something, had we ordered or not, it was a bit confusing. The food is slightly better than the buffets but not by much. Good thing is there is no complicated reservation system, you go whenever you want. If you go before 7 PM there is no wait, after that, maybe a little wait, but it was never bad and we went easily to every restaurant we wanted to try.
People with allergies might have trouble as half of the food at the buffets is not identified and utensils are shared within sections (meaning you have 6 types of fruits on display, but only 3 utensils, or 20 desserts, but only 10 utensils). Sometimes food that was supposed to be cold was hot, and food that was supposed to be hot was cold. There was a good fruit and veg offer, we didn't get sick, but again, a big lack of non-animal protein.
Waiters and receptionists all look a bit like they don't want to be there, but we found help easily whenever we needed it. You will need to dust up your Spanish tough, as the vast majority of people don't speak English. It wasn't a problem for us.
The resort took a great environmental step in serving all food and drinks in reusable material, they had water dispensers everywhere, and this is very much appreciated!
All and all, very good resort, only needs a beach cleanup and an upgrade on vegetarian/vegan food, and they are set for the stars.
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Date of stay: November 2024
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Management, Owner at Iberostar Waves Punta Cana
Responded Dec 10, 2024
Dear Marie, We sincerely appreciate you for sharing this detailed feedback. We are thrilled you enjoyed the cleanliness, tranquility, and convenience of the resort, as well as our environmental initiatives. It’s wonderful to know the relaxed atmosphere met your expectations. We appreciate your constructive input on vegetarian options and food service and will share this with our team to improve. Your insights help us grow, and we hope to welcome you back soon for an even better experience. Thank you for choosing us. Kind regards, Online Reputation Manager Iberostar Waves Punta Cana
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Travelling in early November 2024, we are a group of 12 people. Common areas very clean (few places to smoke), large and beautiful interior garden.
Room: a little old, but functional, large, well soundproofed, no door that closes hard, because they are equipped with a cylinder, very comfortable semi-firm mattress, air conditioning works well (digital), fridge filled every day (liqueurs and beers), for water you have to fill a container with filtered water, this avoids all plastic bottles.
Resto: No reservation for Ă la carte restaurants (no limit), during our visit, there was always room, French and Italian are the best, for the evening buffet there are themes. The food is good, but the recurring complaint is that often it is lukewarm. Proper house wine. Menu in 4 languages via QR code or paper.
Beach: Very wide, great walk possible, lots of palapas and trees (same for the pool), quite clean, weirdly we can get out of the buffet food with glass plates! For towels, contrary to what I read, there is a check with room number, little seaweed and picked up mechanically.
Atmosphere: for our group the worst was the evening shows, we do better at home, even the animators distort. For the beach and pool, activities are varied, and quiet places are available. Internet functional everywhere. Have google translate, as some staff members do not understand English well and they nod that they understand.
In short, a beautiful stay, a beautiful site, room everywhere, the members of our group all had the same opinion as us (my wife and I).
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Before I begin, I want to clarify that we were not in the Prestige Club.
Iberostar Waves Punta Cana provided us with excellent customer service. Check-in was smooth, and the gentleman who spoke French was especially courteous and helpful. Many staff members speak French, which was a great advantage for us.
Check-out was great as well.
The rooms and amenities were very good.
The buffet offered quite a variety of food with different selections each evening, and the À la carte restaurants were also good. I appreciated that no reservations were required for the À la carte restaurants, except for the French one. I agree with other reviews suggesting the addition of more tongs or spoons to prevent cross-use between different dishes. Some items were hot, while some were cold. I always found something I liked and appreciated the effort put into the variety. I did see staff checking food temperatures with a thermometer at the buffet, which was reassuring.
The resort was beautiful and clean, though I did notice some algae in the Blue Pool. I watched them clean the pools but a bit more needs to be done to get rid of it all.
I had seen a review mentioning cockroaches, but we didn’t encounter any during our stay.
Regarding the rooms, there were enough outlets to meet my needs, There was only one in the bathroom but I was good with that. I appreciated having two USB ports on either side of the bed. Based on another review, I brought toilet paper but never needed it. Housekeeping provided essentials like facecloths and bathrobes. You just need to ask.
Some minor maintenance was needed, such as patio door locks, but a workaround was in place. The shower had consistently hot water.
The beach was clean and, of course, beautiful. The well-known “chair game” was frustrating since by 8-9am most loungers at the beach and pool were already reserved. I did notice extra chairs being added around the pool, I figure to help with the issue, but the signs discouraging chair reservations were mostly ignored.
I had a question during my stay and used the Iberostar app to contact the front desk. Their quick response was much appreciated.
I also visited the spa after negotiating with a rep by the pool. He offered me an introductory package that included a 30-minute deep therapy massage and access to the hot and cold tubs, as well as the sauna. I really enjoyed the experience.
The Kids Club was great, and the staff were very kind.
Overall, unless you’re highly particular about resorts or food snob, this is a solid choice for a vacation. If the price is right, I will come back.
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Date of stay: March 2025Trip type: Travelled with family
Room Tip:Â The chair game is huge here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Management, Owner at Iberostar Waves Punta Cana
Responded 1 week ago
Dear Michelle, Thank you for your detailed review! We’re thrilled to hear that you enjoyed our customer service, room amenities, and dining options, as well as the cleanliness of the resort and our French-speaking staff. Your positive feedback about the spa, Kids Club, and quick response via the Iberostar app is much appreciated. We value your constructive comments and are always working to improve. The buffet variety, pool cleanliness, and chair reservations are areas we continue to monitor and enhance. We’re delighted that you would consider returning and look forward to welcoming you back soon! Best regards, Online Reputation Manager Iberostar Waves Punta Cana
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I would never recommend this place to anyone nor will I ever go back. They claim you don’t need to make reservations for the restaurants then when you try to get into the restaurants they tell you time and time again they are already booked for the night and you end up stuck eating the garbage food at the buffet. I’m fine with eating buffet food for breakfast and lunch but to have to also eat cafeteria style average food for dinner when you pay a lot of money for all inclusive is just unacceptable. I didn’t drink the water and still ended up very sick along with everyone else in my group. You can’t even use the water to brush your teeth. The filtered water stations around the resort would be helpful but half of them caused people in my group to get shocked. We had to cautiously hold our cup directly under the water spout without touching any of the walls around the station to avoid getting electrocuted. There were also cockroaches in our room, our sheets smelled, and half of the people in our group did not have working air conditioning in their rooms. I am never someone to leave bad reviews or even take the time to leave reviews but I felt the need to leave this review to prevent other people from having the same experience and wasting their money. I have been home for 3 days and am still sick and have not gone back to work.
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Date of stay: June 2024
Value
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Trip type: Travelled with family
Room Tip:Â If you want to eat dinner at any of the restaurants you have to go right at the time that they...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rossina GarcĂa, Owner at Iberostar Waves Punta Cana
Responded Jun 26, 2024
Dear Kara, Thank you for notifying us of your concerns related to your recent stay with us. We are sorry to hear that your experience has not lived up to your expectations. Firstly, we would like to apologize for any discomfort you may have faced during your stay at our establishment. Regarding your comments on our restaurants, please allow us to explain that only one or two restaurants for each hotel need reservations. We remain regretful for not managing to provide this information to you properly. We understand your frustration and feel very sorry to hear about your illness. Indeed, at our establishment, tap water is not consumable but is used for other necessities like showering, flushing the toilet, etc. At Iberostar, we have a strong compromise to the environment, and as our Wave of Change movement exposes, we have eliminated single-use plastic, which includes bottled water. Instead, we have a purification and potabilization system under the proper protocols and regulation policies. We have no similar reports of other guests getting sick, but you can be sure we will be investigating this situation thoroughly. Furthermore, your comments on our water stations are concerning, we have immediately shared this comment with our team in order to analyze and solve this matter promptly. Our guest's well-being is one of our top priorities, thank you for letting us know. Your words are of great importance for us since they motivate us to improve, please rest assured they are being taken seriously. We hope you get well soon. Kind regards, Online Reputation Manager Iberostar Punta Cana
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We were a group to play pickelball and we were very well received, check in, events, thank you Mabel. The resort is just the right size and everything is accessible. The pools are large, the beach is beautiful. There are many sun loungers but you have to get up early to have a place in the shade. The staff is very helpful and friendly. Activities are numerous such as aquaform, games, music, yoga, outdoor and indoor gym. The shows lack sophistication but some allowed for a nice evening and there was often Karaoke. The drinks are good and varied. Access to filtered water is easy and on all floors and near bars. Their efforts to eliminate plastic are commendable and appreciated. The room was very good and comfortable 5115 well located garden side with a beautiful balcony with a small raque to put your jerseys on. A fridge topped with beer, coke and sparkling water. The food very good as much for lunch, dinner in the buffets. Note there are two buffets for lunch Hispaniola closes at 11:00 while the other Higuey at 10:00. As for the Ă la carte restaurants, the French was excellent, the Japanese also excellent salmon/mango salad with buffet style sushi starters. La Palapita the steak was delicious and it is the pleasure to have feet in the sand to eat. On the other hand the Mexican restaurant was well without more, the Italian restaurant the food was good but the atmosphere was cold because it is the Hispaniola buffet that closes sections. The house wines are not very good, notice to amateurs! In the end, we had a great holiday and recommend it.
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Date of stay: January 2025
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The infrastructure of the place is very good in general, the good points are the rooms and the proximity it has between the pools, the children's center, the beach and the dining rooms. The bad spots or to improve, the pool sector is very slippery (we saw several falls), the dining rooms do not have air conditioning and the elevators need more maintenance. On the other hand, it has activities for adults and entertainment for children at the Star Camp where my children had a great time, with a very adequate and safe infrastructure for them. A total negative point is the thematic restaurants, they were not worth it either for the food, or for the attention received. They were unique menus that could perfectly be consumed in the buffet dining room, do not waste time booking them even for the attention that is very bad and slow. A plus is the snack stand that had everything to keep you in the pool or on the beach, with a strategic location between them and an assortment of snacks for all tastes.
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Date of stay: June 2024
Value
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Location
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Trip type: Travelled with family
Room Tip:Â Las literas de las piscinas y la playa suelen llenarse muy pronto por lo que conviene reservarlas...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited the hotel with my wife in 2008, we had a good experience, so much so that on our return to Punta Cana, this time accompanied by our children, grandparents and brothers, (10 people) we did not hesitate to stay at it again. the Iberostar Punta Cana hotel. The hotel has been closed for renovations and has recently opened, about 15 days before our arrival, well, we arrived at the hotel on Saturday at 10:30 p.m., they assigned us the 3 rooms (one per family) and we are going to settle in, dirty rooms, with paint stains everywhere, mirrors, glass, toilet, shower screen... foul smell of pipes, we had to call the reception to change the sheets because they were black so we could put the baby to bed. the children after such a long trip, the floors full of mud balls, but the ringing of the bell was caused by the toilet in our room, which was very dirty, full of urine for days and clogged on top of it. That night we notified and of course no one could come and we used the pool bathrooms, the 4 people who were in the room, the next day they came to unclog it, but that same night it was clogged again, and again to the pool toilets , and no one had cleaned it yet, but since it couldn't be used either, it wasn't a major problem. On Monday we contacted the reception again with some heat and demanding a change of room, but they did a more thorough inspection and everything seemed to work, so I myself took products from the cleaning service cart in the hallway and cleaned the toilet because no one He rolled up his sleeves to come and clean, (I put photos of the toilet as we found it), but on Tuesday it was clogged again and on Wednesday the room flooded due to the clogged toilet, they came to remove the water so we could take out our suitcases and, It seems that they were convinced that we needed another room after 4 days using the public toilet at the pool with 2 small children, (see gon zo so). The new room was impeccable, it seemed like we were in another hotel, exquisite cleanliness, well cared for, clean smell, it brought tears to our eyes. I don't like to be protestant and I'm quite conformist, in fact we had other minor inconveniences, which I don't even mention because I understand them to be normal. In compensation they leave us a card worth $500 in hotel services, but it turns out that when they inform us, those $500 are in the form of a discount 🤣. Come on, to enjoy the voucher you have to spend $2,000 on laundry, SPA,…. It was better that they had not given anything because they offended me more.
In short, they put us in some rooms that, as the work was finished, they assigned to the clients without even cleaning or checking them, allowing and knowing that a family with children would use the pool bathroom for 4 days. (It was clean first thing in the day but imagine what it was like at 8 in the afternoon)
I give 2 stars for the kindness of many of the workers who deserve it.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just came back from our family vacation, myself, my husband and our 14 year old daughter. We had the best time! The resort was well kept, clean and staff was extremely friendly. Food was good, nobody got sick at all. We had an oceanfront room and saw the workers cleaning the seaweed off the beach every single morning before guests would get up, that was impressive.
I read reviews saying how outdated and bad the resort was and all that but I can honestly say that we had the best family vacation EVER! We have gone to many places but this is by far the best we have been to. Star, our concierge, was amazing. The staff at the bars, the buffets, the pools, everywhere we went were simply amazing and extremely friendly.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Management, Owner at Iberostar Waves Punta Cana
Responded 3 weeks ago
Dear Colleen, Thank you so much for taking the time to share your wonderful experience. We are delighted to hear that you and your family had the best vacation ever at our resort. We truly appreciate your kind words about the cleanliness, the food, and the hard work our team puts into keeping the resort in top shape, including the beach. Your feedback means the world to us. We would love to welcome you and your family back in the future for another amazing stay. Kind regards, Online Reputation Manager Iberostar Waves Punta Cana
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We just got back 2024/12/06, booked with Sunwing. Overall, We would recommend this resort. Some of the biggest Pros are: Great food, lots of variety, no shortage, and most important we didn’t get sick. Super clean resort with both Iberstar Waves Punta Cana and Iberstar Dominicana combined and easily walkable between them. They have covered walkways from your room to the lobbies, so no umbrella is needed. The room key is on your resort bracelet. Great Wi-Fi throughout the resort including the beach. No need to buy a sim card as they use WhatsApp for travel rep and tour operators. Lots of Beach shade shelters but you still need to go there by about 8am if you want to reserve a spot. Washrooms are plentiful and clean with toilet paper always available Clean drinking water stations are plentiful and self-serve Casino onsite with $5 minimum Blackjack tables Some of the Cons are: The front lobby Concierge staff will pester every guest to attend a time share and will say you will receive $100 in resort credits. They will say things like it will only take an hour or so, and you can do it over breakfast at another better resort. We politely insisted no thanks and that we’ve done this timeshare spiel before. But we heard from other people at the resort that did it attend the timeshare that it takes over 3 hours, and they really do give you a high-pressure sales. Then the staff seems really upset with you if you didn’t buy. The nightly shows are not very good at all. Most of them are just the entertainment staff lip syncing to recorded music. The only show we kind of enjoyed was the Magic Show. You are kind of isolated on the resort. They do offer a free shuttle to a shopping store 10 minutes away but that store has high prices on everything. We found your better off just shopping at the resort. Tip; For buying any off resort tours or anything from beach vendors, you really need to negotiate with them and do not accept the first offer on anything they are selling. For Example: We ended up booking the ½ day Dominican Explorer Quads Double Tour. (This was a fun trip ! ) We had 3 different prices for the same tour from 3 different W2M Booking reps at the resort. It started with the 1st W2M agent offering it to us for $98 US each / $196 US couple, then the 2nd W2M agent offering it to us for $85 US each / $170 US couple. We ended up paying $75 US each / $150 US couple from the 3rd W2M agent after negotiation.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Negotiate price for everything you buy down there from Trip agents and local beach...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Management, Owner at Iberostar Waves Punta Cana
Responded Dec 11, 2024
Dear Guest, It has been a real pleasure to read this detailed review of your recent holiday with us at our hotel. We are glad to hear you had an overall positive experience and appreciated the variety and quality of food. Your insights are invaluable, and we are pleased to hear you would recommend our resort. We hope to welcome you back soon for another enjoyable stay. Warm regards, Online Reputation Manager Iberostar Waves Punta Cana
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Very beautiful site, very kind and welcoming staff! Among others Mignolla at the buffet and July. Renovated bedroom and bathroom. Plus a very interesting aspect, their commitment to avoiding plastic. Large glass bottles are available in the rooms and filtered water fountains on all floors to fill them. All products are in bottles that are refilled. No more small, polluting, disposable shampoo and soap containers!! Well done to Iberostar, it’s a good start.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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