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Cheaper
Average
Higher
About
4.5
#2 of 25 all-inclusives in Bavaro
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travellers visiting Bavaro, Majestic Mirage Punta Cana is an excellent choice for rest and rejuvenation. Well-known for its luxury environment and proximity to great restaurants, Majestic Mirage Punta Cana makes it easy to enjoy the best of Bavaro.
Rooms at Majestic Mirage Punta Cana provide a flat screen TV, a refrigerator, and a minibar, and guests can stay connected with free wifi.
In addition, while staying at Majestic Mirage Punta Cana guests have access to a rooftop terrace, a concierge, and room service. You can also enjoy a pool and breakfast. Need a place to park? Free parking is available at Majestic Mirage Punta Cana.
While you’re here, be sure to check out Restaurant Maiko (0.8 km), a popular restaurant that is within walking distance of Majestic Mirage Punta Cana.
Majestic Mirage Punta Cana is sure to make your visit to Bavaro one worth remembering.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Majestic Mirage Punta Cana garners high marks for its exceptional service, with guests repeatedly commending the warm and professional staff. The resort's vibrant atmosphere, complete with live music and themed shows, is another highlight for guests. Though its prime beachfront location is typically met with praise, a few travelers have noted issues.
While the spacious rooms and extensive amenities, including diverse dining options, are applauded, some guests mention room issues such as mildew odors. The hotel's cleanliness is consistently celebrated, yet opinions on value vary, with some pointing out hidden costs.
Location
Picturesque
Atmosphere
Lively
Rooms
Spacious
Value
Mixed
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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My wife and I just returned (3/17/20) from and 8 day stay at Majestic Mirage. First to say that during our stay the occupancy slowly started to drop and was quite noticeably low on our last few days. COVID-19 has really hurt the travel industry and unfortunately, the DR will be hard hit. By the time we left, we heard that Majestic Resorts was moving guests from Elegance to Mirage and planned to temporarily idle Elegance. If you are still planning to travel to Elegance, you will not be disappointed! We have stayed at all three Majestic resorts and found Mirage to be an excellent property. We booked our airport transfers with Dominican Limousine and they were great. On time pick up each way in a Mercedes. We arrived at Mirage and were greeted with a glass of champagne and a cool towel. Within 20 minutes we were in our room and ready to start enjoying the wonderful resort. Rooms are all 1,000sf suites which meant plenty of space for our clothing and to hang out. We appreciated that there were two bathrooms as it made it easier to get ready for dinner in the evening. We like to hang out very late on the beach so being able to have the extra space to get ready in the evening was appreciated. We had a swim up suite in building 7 (Room 7103). Our patio was directly across from the swim up bar closest to the main set of buildings. Although we were furthest from the beach, it was a short walk to the beach and very convenient to all the other amenities the resort has to offer. Pools and the beach were great! No problem securing a palapa on the beach or bali bed near the pool. Despite the lower than normal occupancy, the staff did their best to ensure there were plenty of activities for us to enjoy. Food was good with plenty of variety at the buffet restaurants. We particularly enjoyed the sushi at the Japanese restaurant most every night as an appetizer. The Italian and Steak House were our two favorites. The Sports Bar is open 24 hours and was awesome...we wish we had tried it out earlier in our stay. Good food and service there as well. Finally, what really makes the experience special for us is how the staff treats us during the stay. I will honestly say that the staff at the Mirage was exceptional! Our Butler Dani went all out to ensure that if we needed anything at all, he would take care of it. At the beach, Reivin was our server and made sure that we always had water and our favorite cocktail. We made it a point to always settle in his area because his attentiveness and friendly attitude made us feel at home. Maid service was awesome. Very timely, always had fresh towels and of course we got the towel art and rose petal treatment while we were there. Overall, I feel that we had a wonderful stay at an exceptional resort at a very reasonable price. I give it a 5 star for value and will certainly return again.
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip:Building 6 would and rooms on the South side of the resort will be quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality-Majestic, Quality Assistant Manager at Majestic Mirage Punta Cana
Responded Apr 13, 2020
Dear ColtsChamps, Thank you for sharing this glowing review of your recent holiday experience at Majestic Mirage. Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. It is also very important to us that every guest receives star treatment during their entire stay from our staff and we are very happy we accomplished that. We will be here, waiting for your next holiday in Majestic Resorts to, once again, make your vacation the very best. Thank you again for your kind words, and we hope you stay home and stay safe. Laura Goyes Quality Assistant Manager Majestic Resorts
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We couldn't have been happier with our decision to spend Valentine's week at the Majestic Mirage. The resort is spacious and beautiful and was everything we hoped it would be. We also enjoyed full access to the other 2 adjoining hotels and Casino. Our suite was very spacious. Glad to have had the room with the swim out to the pool, private porch and Bali bed. Service was top notch across the board. All staff were very friendly and helpful. High end alcohol brands available at no extra charge a great bonus. The buffet's were the best I have experienced at any all-inclusive resort and the a la cart restaurants were great as well. Lots of little mini-buffets and coffee/refreshment counters scattered all around so never a shortage of food or beverages. It was so nice that we were able find available Bali beds and lounge chairs on the beach or alongside the pool at any time of day. Lots of beach bar and pool bar service!! The sand on the beach is beautiful. The ocean floor is sandy so no stepping on shells, coral or rocks. Just great body surfing in the warm turquoise water. The resort caters to families as well as to those who would rather an Adults only vacation. The facilities for children look to be quite impressive although we didn't actually use them. I highly recommend putting the Majestic Mirage at the top of your list of resorts to check out in Punta Cana !!!!.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality-Majestic, General Manager at Majestic Mirage Punta Cana
Responded Feb 20, 2020
Dear coldcanadians2020, Thank you for your kind review and for recommending Majestic Mirage to future travelers. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Gerardo De Groot General Manager Majestic Mirage
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We fell in love with Majestic a few years ago and we chose the Mirage this trip because we got a great deal on our stay. We were there for 8 nights and got a swim out room. There was a mistake with our room the first night but it was sorted out the next day. Our butler Johan did a great job on that. Have to say that even if there wasn't a mistake (two double beds instead of one king) we would have insisted on moving rooms anyway. We were the last room in building 7 on the back side, right beside the laundry and the service road with trucks 24/7. The only night we stayed in the this room we had a heck of a time locking the patio door, I'm glad my husband was so persistent to lock it because when we woke up in the morning we discovered there had been a party on our patio. There were several beer cans and drink glasses all over and they had taken the mattress off the bali bed and put it on the patio as it was raining. No harm done, but quite unsettling. We didn't hear a thing ! Our new room was amazing, still building 7 which we loved as we are more pool dwellers than beach dwellers. We were right between the swim up bar (William is great !) and the 'hot' tub. It was perfect for us, just perfect ! The coffee shop is a major asset to this resort, we thought we read it was open 24/7 but it didn't open until 9am. If I had a request, it would open much earlier as we are early risers. All of the restaurants are very, very good, but hubby and I both agreed we did enjoy the food more at the Elegance. The evening entertainment is better than at most resorts for sure, they really do a good job with the singing and dancing, the house band is really very, very good.
I miss the towel card system for pool and beach towels. We were there 8 nights and only 1 single day did we manage to each get a pool towel from the mayor of pool town Juan Bernardo. Honestly, every towel rack was empty and we saw that people had 3, 4 and sometimes more pool towels ! This creates a problem of no towels and the bigger problem of people taking so many towels to 'mark' their chairs or bali beds, which is a total pain. There were always lots of bali beds by the adult swim up by the theatre, but we saw so, so many unmanned chairs etc throughout the resort. It's nonsense.
I can't say exactly why we like the Elegance better, can't put my finger on a solid reason. It's a different vibe over there, not better just different, but we did like it better.
We met Dario (Super Dario) at breakfast our first day and he was simply wonderful. Made us feel welcome right away, the second day he knew how we took our coffee and mimosa's ! He is at the main buffet, we did go to the SeaSide a couple of times for breakfast (also amazing!) and when we returned Dario was glad to see us again. He greeted us warmly in the Japanese restaurant as well. He is a very good brand ambassador for the Majestic !
We certainly love the Domincan, this is our 20th year going we are so, so happy we found the Majestic group !
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality-Majestic, General Manager at Majestic Mirage Punta Cana
Responded Jan 29, 2020
Dear Koolaide, Greetings from Majestic Mirage and thank you very much for taking the time to share your review here on TripAdvisor. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We are so happy to hear that our team took such a great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Gerardo De Groot General Manager Majestic Mirage
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Our vacation was nice and we had a wonderful time. Staff is helpful and eager for guests to be happy but the facility is just average. Especially for a resort that is new and for what we paid for it.
The staff were always happy and eager to help (especially if you are a tipper). I wish I knew earlier, but you can get smaller bills at the check in desks off the main lobby if needed. The spa was a good experience and I would recommend it. I loved that there were always towels available by the pool/beach and the rooms are fairly large.
A lot of other reviews mentioned dampness in the rooms. Yes, we experienced that but it was not terrible. We were mostly out enjoying the sun and beach not staying in our room. We did not interact much with our butler except for reservations for dinner + spa (keep in mind they say you need to make dining reservations three days in advance). He did check on us twice, it was like he had a motion sensor - five minutes after returning to the room he would knock on our door. He also asked us two nights before we checked out if we wanted to see a different room. We had no previous complaints about the room so we were not sure why he asked this.
One weird and odd situation did happen. We were getting ready for dinner around 7 PM and there was a knock at the door (twice). I was on my way to open it and housekeeping let themselves in before I could get to the door. She asked if we needed housekeeping and I told her no that they came already. She asked again to which I said no. Just found it odd that housekeeping would be making rounds at 7 PM at night without being requested.
The buffet food was just average, I would have wanted better quality. The Italian restaurant appetizers were good, the main courses not. The steak restaurant was really good as was the French. Alcoholic drinks were generally watered down.
They did throw a nice and well put together Super Bowl party while we were there, which we enjoyed as we were very excited about the game.
I did read a lot of reviews (negative reviews) and made myself anxious about the trip and its safety. We were fine, I did bring “security” items from amazon but they were not needed. Just be smart, don’t bring anything of value and if you do, lock it up.
Did I have a good time, yes. Would I go back again, no. But I think that is only because I am over all-inclusive resorts.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality-Majestic, General Manager at Majestic Mirage Punta Cana
Responded Feb 6, 2020
Dear A1413NFsarad, Firstly, I would like to thank you for sharing your experience here on Tripadvisor. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests. We appreciate constructive feedback from our guests and we are taking your comments with the utmost seriousness it deserves. We all look forward to your next visit to Majestic Mirage. Warm regards, Gerardo De Groot General Manager Majestic Mirage
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The layout of this resort makes it easy to navigate from one place to another. You have the beach on one end and the lobby with restaurants on the other end with the pools running the entire length of the resort. If you get hungry at the beach, there is a buffet at the seaside restaurant. Many of the other resorts in Punta Cana are so spread out that you are exhausted by the time you get to your restaurant (not to mention aching feet).
The ocean water was crystal clear with absolutely no seaweed. It was easy to obtain a hut and a shaded bed at the beach and by the pool. I bought beautiful beach cover ups and jewelry from a vendor walking around on the beach for a fraction of the price that you would pay in a department store.
Arling was our butler and he made this vacation one we will never forget. He checked in with us at least once a day to see if we needed anything. He sent us the day’s activities every morning via “WhatsApp”, and he made dinner reservations for us and our friends each night. For my birthday he sent us a bottle of champagne and decorated the room with rose petals and balloons. He also prepared our jacuzzi with a warm water bubble bath.
There were a variety of really good restaurants to choose from. Our 3 favorites were the Steakhouse, the Japanese and the French restaurant. Make sure to pack some long pants for the men in your family. The shows weren’t bad. My favorite thing was the silent disco!
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Room Tip:Building #7 is situated midway between the lobby with restaurants and the beach.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Owner at Majestic Mirage Punta Cana
Responded Apr 8, 2021
Dear Denisee4456, Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the TripAdvisor community. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable. We are so happy to hear that our team took such a great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Ada Camilo Customer Care Majestic Resorts
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The hotel was very nice, fantastic service but this is definitely not a 5 Star hotel. We paid top rate for our room to find that guests that booked at Majestic Colonial and Majestic Elegance who paid much less were all placed at the Mirage because the other two hotels were closed. The location of our room was terrible, and we had to complain and work with our butler Victor to get us moved to the location we deserved and paid for.
The hotel is great if you love to drink and you don't mind mediocre food. We had higher expectations of the restaurants, mainly the Don Jaume Steak house, the quality of the meat was not the best. Again, the variety of food was amazing and okay if you don't expect top notch restaurants.
All employees wore masks at all times and social distancing was adhered to in the restaurants and enclosed areas. Kudos to Janett at the Mini Vacation Club. Beautiful lady! Victor, our butler, with the appropriate feedback, turned around our experience from an initial "not so great" experience to a satisfactory one. He went out of his way to accommodate our requests.
The beach area was great and the Bali beds were cleaned (not sanitized though) daily. We truly enjoyed the Coffee machines and the Mini Vacation Clubs.
One downside about the the hotel, is that you need to coordinate everything through your butler. Restaurant reservations, issues with the room, etc. - they all need to be through him. This is not informed when the guest checks in.
We had a very nice time, but we discovered that All Inclusive hotels. Highly recommend for guests who LOVE to drink, and just enjoy the sun and beach.
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Date of stay: March 2021
Rooms
Cleanliness
Service
Room Tip:Best rooms are the One Bedroom Suites with Outdoor Jacuzzi in Building 5.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Owner at Majestic Mirage Punta Cana
Responded Mar 29, 2021
Dear Magali569, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable. We are thrilled to read that you were extremely satisfied with the level of service received from our team members. We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. All your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve, especially in the areas that you mentioned. We appreciate constructive feedback from our guests and we are taking your feedback with the utmost seriousness it deserves. Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon. Sincerely, Ada Camilo Customer Care Majestic Resorts
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Just returned from a fabulous week. It’s the employees that truly make this resort GREAT. Our butler, Franklin was AWESOME! He was always friendly and willing to help with anything. He arranged our dinner reservations, booked our tee times at the golf course, decorated our room for our 30th anniversary with champagne, balloons, cake, flowers and even filled our sky view hot tub for us to enjoy when we got back from the pool. He was extremely professional and never was too much in our business. His service was just right! The other employees from house keeping, restaurant staff, maintenance workers and beach/pool tenders were outstanding as well. Nelson was so fun as our beach bartender along with Charly at the main pool bar and Willian at the adult only pool. They remembered us from day to day and always were smiling, singing and laughing and making sure you always have what you need.
The resort grounds are absolutely beautiful. Always spotless and being tended to. The beach was very nice. The loungers were fine. Just wish they had some way of keeping the cushions on better. As soon as you sit down, your whole body slides down.
The food was good. We liked the steak house the best. The buffets were not our favorites compared to other all inclusive resorts we’ve been to. I was a little disappointed in the lack of ambience at them. No flowers, fruit displays or other attractive displays. Just had no WOW factor. However the staff were all great and work their tails off.
All in all it was a fantastic vacation that went way too quickly and we can’t wait to return.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality-Majestic, General Manager at Majestic Mirage Punta Cana
Responded Jan 20, 2020
Dear BrendaCConway_NH, First of all, please allow me to thank you personally for taking the time to share your feedback regarding your recent stay with us. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. Our wonderful staff is always looking forward to offer services and attentions crafted to each of our guests needs. We all want you to feel as in paradise, receiving from our team a true royalty treatment. It is such an honor to hear from you that we have accomplished our purpose during your stay with us. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Gerardo De Groot General Manager Majestic Mirage
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We just returned from a great trip to the Majestic Mirage our 7th trip to the Majestic Resorts (Elegance and Mirage). We had a fantastic room #4219 in building 4. We arrived on December 27 for 1 week. Check-in was quick while we enjoyed a glass of wine. Our butler Wilson was very professional and helpful, checking in with us each day to see if we needed anything. All our restaurants were booked on the first day by him and he sent someone immediately after we texted him about an issue we had with the room safe. The entire staff -restaurants,bar tenders,hostesses were nice and had great smiles. Special thanks to Alta Gracia who kept our room impeccable, to Miguel the bartender at the building 4 pool, Sonny and Jorge servers at the Steakhouse, French and Sea Side restaurants, especially because they paid attention to the fact that my wife has food allergies. We thought that the gala dinner on December 31 and the new year festivities were awesome! Great Michal Jackson show and Fireworks to conclude the evening and welcome the new year! Thank You Majestic (mi familia) and see you soon !
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality-Majestic, General Manager at Majestic Mirage Punta Cana
Responded Jan 6, 2020
Dear Goodtorasta, Thank you so much for your wonderful words and for taking the time to tell the TripAdvisor community about your stay. Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. Our wonderful staff is always looking forward to offer services and attentions crafted to each of our guests needs. We all want you to feel as in paradise, receiving from our team a true royalty treatment. It is such an honor to hear from you that we have accomplished our purpose during your stay with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever. Sincerely, Gerardo De Groot General Manager Majestic Mirage
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We just returned from a week long trip with 6 families and our high school senior sons. We had a great overall experience. The rooms were very spacious with a large balcony including a jacuzzi - the best resort rooms we've ever stayed in. The food at all the reservation restaurants was very good with the Japanese restaurant being a very fun and upbeat experience with our animated chef! Our butler, Dario, did a great job of taking good care of our group with reservations and info.
The pools and beach were kept very clean and the activities were entertaining with Louis Banana from the animation team getting our group involved and enjoying the competitive and fun afternoon activities. The bars and premium alcohol drinks were a plus with great service from the bartenders and wait staff.
The fitness facility was large, with plenty of equipment, spinning bikes, weights, and extra room to stretch, etc.
The resort also did a good job of minimizing the impact from Covid with masks only required indoors until seated at restaurants. With much of the resort being open air the impact was minimal. It was easy and only a 15-20 minute wait for onsite covid test for the return to US.
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Date of stay: March 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Owner at Majestic Mirage Punta Cana
Responded Mar 25, 2021
Dear rossj544, Thank you so much for your wonderful words and for taking the time to tell the TripAdvisor community about your stay. Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. It thrills us to read that your stay was an unforgettable experience and that you received a very friendly and attentive service from our team, especially from your butler Dario. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever. Sincerely, Ada Camilo Customer Care Majestic Resorts
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Just returned from a 7 night stay at Majestic Mirage.
Our room was nice, we were in building 6 which was a great location, central to everything. Only small problem we had was we noticed towards the end of the week after it rained the drain outside our shower started to smell like sewer. The maids did a nice job cleaning our room everyday and our fridge was fully stocked everyday except one. Our butler was Denis, he was very friendly and gave us a bottle of champagne on the day we left. We had a swim up room which was nice but the pools could use a bit more cleaning, especially around the swim up bar. The service around the pool was great, Juan Bernardo was amazing and Majestic is lucky to have him! He made sure we were always supplied with drinks.
The beach is beautiful and finding a beach chair or bed was never an issue but the resort was no where near full.
The food was hit or miss. Very basic selection, not 5 star in my opinion. I'm not sure if it had something to do with the low capacity of the resort but we were disappointed. The best meal we had all week was the steakhouse. The sports bar had pretty good snack food. Buffets were terrible, most of the food was cold and unappetising. We went to the Italian one morning for breakfast and waited over an hour for our meal and we were the only ones there.
We visited the spa for a massage and facial. We all paid for different massages and when we got out were comparing notes and it sounds like we all got the same massage, even though some paid $90 and some paid $180! I felt like I had wasted my money.
The resort itself is beautiful, the lobby area is nice and the courtyard with all the lights. The grounds are well kept and the gardens are beautiful. There are a few shops at the resort to get souvenirs, snacks or anything you may have forgot. We visited the pharmacy and the lady was very helpful. Most of the staff are great and can't do enough for you.
Overall, nice resort but I will look elsewhere when returning to the Dominican. For the price we paid, I don't feel like it was worth the money. One of the main reasons being the food, I am a foodie and when I pay for a 5 star I expect to love the food. I have been to 4 stars in Cuba that have had better.
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Date of stay: March 2020
Value
Service
Sleep Quality
Room Tip:Building 6 is a great location, central to everything.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quality-Majestic, Gerente at Majestic Mirage Punta Cana
Responded Mar 16, 2020
Dear canadian977, We are so grateful that you took the time to write about your recent experience at our resort. We are proud of our gorgeous grounds, facilities and services offered throughout the resort. It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We have specifically noted your comments regarding your food experience. Please be assured that we take this matter very seriously and is of paramount importance to us as we strive to offer a wide option of restaurants with different variety for our guest’s satisfaction. We have brought this incident to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement. We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. All your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve. Once again, we are very sorry if we failed to meet your expectations. However, I sincerely hope that you will provide us with an opportunity to redeem ourselves, and prove to you that this experience does not correspond to our service standards, by visiting us again in the not too distant future. Sincerely, Gerardo De Groot General Manager Majestic Mirage
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The partial view is not worth it if it’s more expensive. Only do it if you get a full view which I’m not sure they offer given the way the resort is built. You’re better off getting the pool view.
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