We had booked to stay 2 nights at Hostal Lluhay in December. The booking was made directly with the Hostal via email in March and the lady wrote that everything was confirmed and that we didn’t need to pay any deposit in advance. We turned up in the car park after a long journey and were told by a gentleman working outside the Hostal that we couldn’t park there as the Hostal was full. We confirmed that we had a reservation but he stated strongly that there were no rooms for us. We went into the restaurant area of the Hostal and showed the gentleman copies of the emails from them with the written confirmation but he was not interested in looking at them. We next asked to speak to the lady who had written the emails and were told that she wasn’t here and could not be contacted as she was ‘sleeping’ but would be in in an hour. We said we would wait to speak to her. After waiting over an hour and being told the lady still couldn’t be contacted, we decided the leave the property so that we could look for somewhere else to stay. We were extremely disappointed with the treatment we received and despite having their booking confirmation in writing did not even receive any kind of apology. We have also emailed the lady who has not given us the courtesy of a reply. As an aside, we managed to get accommodation at the Eco Cabanas KimPiyan instead, which were excellent, ensuring we enjoyed our time in Chiloé. …
Excellent position, well managed place with large room and private bathroom, some of them equipped with sea front balcon. Satisfactory breakfast ,free private parking and high level of cleanliness! Price on line !
We ended up staying for longer than we planed. Great owners and staff which were happy to help. The hotel has quirky decoration everywhere which I loved. Comfy beds too. Chilloe is a really friendly town and has a small but really good museum.
We only have positive words for this place in Ancud: the room was perfect, the staff flexible when we told them we were on a tight budget, the breakfast was delicious. Also, the interior design with plenty of plants was lovely as well as the location with a lovely view at the bay and the outside terrace. But most of all, we were touched by the kindness of the owner Mrs. Nélida. She is a true angel! When we told her we were in trouble because our bank passes would not work, she helped us out without a hesitation. What a dear! I will recommend this place to anyone!
The location is beautiful, in front of the sea. It is a private home which the owner Mrs. Nélida, a retired teacher, turned into hostel , and the experience is like being visiting a long time friend.. A very warm and helpful lady, and also the very good staff that works there. Everything very clean, good home food and a great fireplace in the dining room. At a short distance from the plaza. I highly recommend Hostal Lluhay.