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Tierra Chiloe

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74 Reviews from our TripAdvisor Community

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Showing 42: English reviews
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Sydney, Australia
Reviewed 2 weeks ago via mobile

We stayed 2 nights, arriving at lunch so were able to do a late afternoon tour of Castro, churches and markets. Then did an all day tour involving the boat, with choice of kayaking, hiking, or zodiac, after having visited a waterfall, a small village and explored the village on Mechuque Island. We were lucky to kayak on calm waters,...

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Helpful?
Thank ianmacd44
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear ianmacd44: Thank you so much for your great comments! We are very glad to hear that your Tierra Chiloé experience was fantastic, that you enjoyed the architecture, location, the views and our service! Warm regards, Cecilia - Guest Service

Minneapolis, MN
Reviewed 3 weeks ago

This is a lovely resort with great service, delicious meals and wonderful extra touches like a Valentine's Day celebration and a shellfish barbecue, complete with local accordion player. Be aware that a new addition is under construction, and although management has tried to keep the noise and disruption to a minimum, ti's still an issue. We were expecting more hiking...

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Helpful?
Thank clstern
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Clstern: It is wonderful when our guests understand and enjoy the Tierra Chiloé experience! We are delighted to hear that your stay was great and sincerely hope to welcome you back sometime soon. Warm regards, Cecilia - Guest Service

Glasgow, United Kingdom
Reviewed 4 weeks ago

We had high hopes for this hotel having stayed in the Tierra Atacama 18 months ago, which was at the time extremely well run. The Tierra Chiloe is an unusual and attractive hotel in a beautiful setting. The rooms are beautiful.. A decent size with lovely bathrooms. The view from each is far reaching and dramatic. The public areas are...

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Helpful?
Thank llewellynroger
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Llewellynroger: We greatly appreciate your comments and fully commit to your good intention of helping us improve! We have noted your concerns and will continue to work hard to fulfill our guests expectations. With regards to the Hotel Management, both our Manager and Sub-Manager (his replacement during days off), had the pleasure of meeting you and received your thoughts....

Devizes, United Kingdom
Reviewed 17 February 2017

Strange in the sense that some things could not be better yet some were very poor, hence averaging out at "average". The location is good, the room was gorgeous with of course a fabulous view, all beautifully kept. Luxurious bathroom and a washing line over the bath which is very handy but the two basins were very shallow and no...

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1Thank MyrtleWiltshire
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear MyrtleWiltshire: Thank you very much for your positive input regarding the food alternatives that were available during your stay. Our hotel Management has taken your comments into consideration and we will continue working to make our guest experience a great one. We are glad to hear that you enjoyed the excursions, hotel architecture and location. Warm regards, Cecilia -...

Houston, Texas
Reviewed 9 February 2017

Infinitely charming location, design, excursions, meals and staff. Our guides Christian and Paula were very knowledgeable about the history and culture of the area for our hike to see the work of Marcelo Orellana Rivera, the Dock of Souls wooden sculpture that pays tribute to the fantastical local legends and again for our boat tour and kayak expedition on the...

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Helpful?
Thank Karen S
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Karen S.: Thank you very much for your review! We are very happy to hear that your Tierra Chiloé experience was great. It is wonderful that you felt well taken care of! Kindest regards, Cecilia - Guest Service

Columbus, Georgia
Reviewed 27 December 2016

Architecturally stunning in a perfect location with all inclusive services. The hiking, biking and sea kayaking options are many and all led by outstanding guides. The food and the overall service were world class. The staff and management were always visible and willing to assist. This is an extremely well manged facility which is being doubled in size over the...

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Helpful?
Thank jackcgold
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Jackcgold: Thank you very much for your comments! We are so happy that your Tierra Chiloé experience was great and that you enjoyed the excursions, food and our service. Warm regards, Cecilia - Guest Service

Jackson Heights, New York
Reviewed 10 December 2016

Ole, Tierra Chiloe! Extraordinary experience here, from start to finish, top to bottom. The place is beautiful, rooms lovely, views amazing. We did several excursions including a boat ride, kayaking, trekking and cultural exploration. Great guides and drivers helped make the excursions the best possible. And everyone in the hotel is supremely helpful and warm - from the general manager...

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Thank Wendy L
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Wendy L.: Thank you so much for your wonderful review! We are thrilled to hear that your Tierra Chiloé experience was great, that you enjoyed the excursions and our service. We would be delighted to welcome you back! Warm regards, Cecilia - Guest Service.

New Jersey
Reviewed 6 July 2016

This property is in a beautiful location on Chiloe island. All rooms have a view of the sea. Wonderful activities including, horse back riding, kayaking, biking, town visits. The food at the property was fantastic, so fresh and delicious local food. The staff was excellent and knowledgeable.

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Thank wjcNewJersey
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear wjcNewJersey: Thank you very much for your wonderful review! It is great to hear that your stay at Tierra Chiloé was excellent and that you enjoyed the whole experience. Warm regards, Cecilia - Guest Service.

Reviewed 2 May 2016 via mobile

Most amazing location. Went kayaking with lovely hotel guide, Camila. We were surrounded by 6 dolphins and a seal. Breathtaking experience. Chiloe surprised us with its untainted, genuine beauty. The hotel is excellent in location and quality of rooms and amenities. However, the first dinner did not meet our expectations. Furthermore, the staff does not know their wines, which is...

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Helpful?
Thank Jan H
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Jan H: Thank you for this nice review! We are glad that your experience in Tierra Chiloé was excellent! We have taken your comments into consideration in order to polish our staff's performance. Warm regards, Cecilia - Guest Service

Miami Beach, Florida
Reviewed 27 March 2016

Chiloe was a "throw in" on our Patagonia trip - and we were very glad we added it! The Tierra Chiloe is a fabulous property - stunning architecture sited in a stunning location. We woke every morning to gorgeous views of the archipelago offshore, staff were attentive and helpful, terrific guides to accompany you on excursions. We loved both full...

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1Thank TravelWiselyJA
Cecilia T, Guest Service at Tierra Chiloe, responded to this review

Dear Jamaicagirl61: Thank you for sharing your experience at Tierra Chiloé! It is great to hear that your stay with us was fantastic and that you ejoyed our programs and service. Warm regards, Cecilia - Guest Service

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Breakfast Available
Official Description (provided by the hotel)
We are proud to present the newest member of the Tierra Hotels family, Tierra Chiloe. The hotel, which was previously known as Refugia, is located amid the blue waters of Chile's Northern Patagonia, on a mythical island, dotted with picturesque fishing villages. The beauty of this destination is as much in the landscape as it is in the island residents with their deep-rooted culture and timeless traditions. In true Tierra style, the lodge's distinctive architecture is in-step with its breathtaking surroundings and comes complete with its own boat the "Williche" for navigating the inland waters. With only 12 guest rooms, the property continues in the footsteps of Tierra Atacama and Tierra Patagonia by offering exceptional experiences and personalized service to its guests. ... more   less 

Additional Information about Tierra Chiloe

Address: San Jose Playa, Castro | Casilla 217, Castro, Isla Chiloe, Chile (Formerly Hotel Refugia)
Region: Chile > Los Lagos Region > Isla Chiloe > Castro
Price Range: $746 - $2,053 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tierra Chiloe 3.5*
Number of rooms: 12
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Questions & Answers

Here's what travellers have asked, with answers from Tierra Chiloe staff and other travellers.
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La Jolla, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a beautiful view.”
 of 5 bubbles clstern, 1 Mar 2017 | Read review
“as of now there are only 12 (construction to expand ongoing) - all rooms are great.”
 of 5 bubbles WendyC240, 10 Dec 2016 | Read review
“All rooms have a great view!”
 of 5 bubbles wjcNewJersey, 6 Jul 2016 | Read review
“Every room is fantastic!”
 of 5 bubbles TravelWiselyJA, 27 Mar 2016 | Read review
“All rooms have the same fantastic view”
 of 5 bubbles MichelH766, 24 Mar 2016 | Read review
5 of 5