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Movenpick Nabatean Castle Hotel

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146 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Mendoza
Reviewed 27 April 2014

This hotel should not have MOVENPICK in it's name, as it makes you misunderstand the level expected. It is a 3 star hotel, a long way from a 5 star one it makes itself out to be. Poor service, shabby bathrooms, cold swimming pool (only one shower working in the changing rooms out of 3 !!) Carpets dirty, food very...

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5Thank charlotte v
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As they are an invaluable source to review our performance and achieve excellent service to our valued guests, I have...

Voula, Greece
Reviewed 25 April 2014

Althoght this hotel is a 5 star one, in practice I can only critisized as a 3 star one. This is because the rooms are small, old furbished, far away from Petra and the omonimus village, the air condition was difficult to be adjusted and the most important was the very poor food quality. The breakfast was totally unacceptable, served...

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Helpful?
2Thank vagpol56
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such...

Salmiyah, Kuwait
Reviewed 18 April 2014

This hotel was booked for us as part of a tour. Rooms and hotel lobby are starting to look jaded as is the rest of the hotel. Dinner was a disaster. Advertised in the hotel information book as "a sumptuous international buffet or a choice of a la carte". Buffet a choice of 3 dishes plus vegetables, rice or potato....

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Helpful?
1Thank Martin J
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I have discussed them with...

Winnipeg, Canada
Reviewed 12 April 2014

This was a stop on our guided tour of Jordan with Globus tours. Amazing view of the mountains. Free wifi only in the lobby Slow. But possible. This is an character kind of hotel. Service related to tour groups a bit of a mess up. Four plus groups at the same they ran out of food by 8 pm The...

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Helpful?
2Thank Riorouge
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I...

Wimborne, United Kingdom
Reviewed 10 April 2014

Looks a very good hotel, at first sight. But furniture in hallways had a thin coat of dust, the indoor swimming pool was at 16 degrees Celsius so for me far too cold (no wonder no one else was in the pool area). The second day of our stay all the room keys for the group I was with had...

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3Thank John H
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. I have taken note of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, i have shared them with the...

Plymouth, United Kingdom
Reviewed 25 March 2014

Not the place to stay if you want to stroll into town as it is miles out of Petra upwards! We found the hotel very nice with a comfortable room with a stunning view. The breakfast was the best we had whilst in Jordan with foods to suit all tastes not just local. Disagree with a lot of the negative...

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1Thank Maggie T
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your kind feedback on tripadvisor. We are delighted to know that you have enjoyed your stay with us and the services and facilities provided exceeded your expectation. We hope to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi...

Near Oxford
Reviewed 25 March 2014

As with many others we were 'upgraded' to the Nabatean Castle, which should not to be confused with the Moevenpick in down town Wadi Mousa. It was quickly apparent that this hotel is so poorly run that it needs to offer cheap deals to tour companies to fill rooms. The room heating has two settings, fridge or furnace, the bathrooms...

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4Thank Nesster
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. I have taken note of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the...

Grange-over-Sands, United Kingdom
Reviewed 17 March 2014

We were originally told by 'The Holiday Place Travel firm (even had it in writing)that we had been booked in a four star hotel in the town only to be then further told that this was not so. In fact we had been upgraded to a five star hotel which is 'not too far' from the town. The hotel itself...

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1Thank frankjordan
Epsom, United Kingdom
Reviewed 14 March 2014

We were supposedly upgraded to this hotel from the well reviewed Petra Guest House. Instead of being next to the entrance to Petra we were now a 20 minute drive away at the top of a mountain. The hotel has a very grand entrance hall and that is where the story ends. Our room had no hot water and it...

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2Thank JCNEpsom
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such...

Birmingham, United Kingdom
Reviewed 11 March 2014

This hotel boasts 5 stars, has a very grand lobby and clearly thinks it is quite special. Sadly it hasn't got the basics right. Our room was nice enough, decent furniture and well equipped. Unfortunately it was freezing. No heat at all in the bathroom which was also badly lit. The room had two double beds which at least meant...

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Helpful?
2Thank donbeshy
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Tripadvisor. We are delighted to know that the room and its facilities met your satisfaction. We have also taken careful note of your comments, as they are an invaluable source to review our performance, I have shared them with the departments concerned to ensure future improvements...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Movenpick Nabatean Castle Hotel is a 10 minute drive from the entrance to the historic site of Petra, situated in a breathtaking secluded position on a hillside at an altitude of 1,400 metres. ... more   less 

Additional Information about Movenpick Nabatean Castle Hotel

Address: Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
Region: Jordan > Ma'in Governorate > Petra - Wadi Musa
Price Range: $168 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Movenpick Nabatean Castle Hotel 5*
Number of rooms: 92
Reservation Options:
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Also Known As:
mövenpick Petra Wadi Musa
Moevenpick Nabatean Castle Resort
Movenpick Nabatean Castle Hotel Jordan/Petra - Wadi Musa
Hotel Style:
#9 Luxury Hotel in Petra - Wadi Musa
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Questions & Answers

Questions? Get answers from Movenpick Nabatean Castle Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a room overlooking the valley.”
 of 5 bubbles Pahari, 28 Jun 2014 | Read review
“If any a view on the desert mountains”
 of 5 bubbles charlottev894, 27 Apr 2014 | Read review
“Ask for rooms on upper floors. At least to have some outside view.”
 of 5 bubbles vagpol56, 25 Apr 2014 | Read review
“Ask for an upgrade to a suite.”
 of 5 bubbles 200martinj, 18 Apr 2014 | Read review
“Mountain front.”
 of 5 bubbles giorgiom60, 8 Jan 2014 | Read review
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