Hotel Wroxham
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About
Welcome to Hotel Wroxham, your Wroxham “home away from home.” Hotel Wroxham aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Hotel Wroxham offers guests an array of room amenities including a flat screen TV and a desk, and getting online is possible, as free wifi is available.
The hotel offers room service, to make your visit even more pleasant. The property also features a restaurant. Guests arriving by vehicle have access to free parking.
During your visit, be sure to check out one of Wroxham's popular fish and chips restaurants such as Greys Traditional Fish and Chips and Kens Traditional Fish and Chips, all a short distance from Hotel Wroxham.
Hotel Wroxham puts the best of Wroxham at your fingertips, making your stay both relaxing and enjoyable.
Location
Reviews
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The room was quite small and only had one double socket (unless there was another where I couldn't find it). There is no air con but it was very quiet and so leaving the window open was not a problem. By contrast the ensuite was very spacious!
The car park is pay and display and so you have to remember to leave your car details with reception to avoid a charge.
The bar staff were friendly when we stopped in for a night cap. In fact all the staff were quite cheerful and helpful.
We loved the location, looking out on the river to watch the swans and boats go by.
The decking area by the river was a beautiful setting morning noon and night. We breakfasted here for 3 mornings of our stay. The food was outstanding. We ate here most of the time the whole week and we were not disappointed with the food. 5* quality.
Yes you wait for a table. Yes you wait to put in your order and yes you wait for your drinks and food but I challenge anyone to tell me the view you have is not worth the wait. The hustle and bustle of boating life along the The Broad is priceless. Sit, wait, relax and you won’t be disappointed, I guarantee.
Unfortunately some people complained about the wait and the lack of “ brown sauce “. The staff were doing their utmost to accommodate some very impatient and rude people and hats off to the staff for their professionalism in these strange times. The comments were not justified and the manager, Wendy handled this very well. She is a great host and is genuinely trying to keep her guests and staff safe.
Thank you Team Hotel Wroxham, we stayed in room 6, we will be back for sure.
Gary and Coralie
Yesterday morning we tried to book a table for dinner that night. The owner was talking to a member of staff and said the book is through there i.e. The dining room. So she couldn't be bothered to get up and see to a customer who wanted to book a table. We arrived last night at 7.30 ( the time they gave us). After waiting for 45 minutes for food with no explanation I asked where our food was as we had now been sitting there for 45 minutes. The young man said " don't speak to me like that". So then another lady came who said your order has only been in the kitchen for 25 minutes. So where had it been for the other twenty minutes? She promptly then said you can leave if you want!!!! They then tried to pacify us with a bread roll and a complimentary drink. We ate our food and afterwards I tried to speak to the manager. She said I hope you realise you have upset some of our regular guests as you have been quite vocal. So what does she expect me to do sit there and say nothing. She then said it Is obvious that you have had too much to drink and I can check you out now if you want. Having read read the other comments about her I am not surprised that this is her attitude. She is in totally the wrong business and really needs to go on a customer service course.
One morning we saw a member of staff going to the supermarket to get some obviously cheap orange juice. No grapefruit juice is available here only orange or apple. Maybe this is all the supermarket stocks.
Don't be fooled by the lovely photograph on the Internet of the shop selling lovely chocolates. The shop is a dumping ground for parasols and unpriced goods scattered around.
To add insult to injury we came to check out and there was only a waitress and a chef on. This young girl telephoned the owner to talk her through the checking out procedure. The poor girl had only been there 3 weeks. We had to wait for the duty bar manager to arrive to know how to operate the computer. To add more insult to injury when I asked to settle my account I was then informed that the full accommodation rate had been taken from my card on the 4th September I.e. 3 days before we got there on 7th September and having not even seen the room or stepped over the door!!! We only wish we had of read the very justified comments regarding the owner beforehand.
We paid extra for a superior double, the shower didn't work, some of the coat hangers had broken, bed was uncomfortable and the window faced the carpark that had a lot of litter and a large amount of shopping trollies dumped.
The first night we had food in the hotel, because we had a dog we was not allowed in the main restaurant which was fine but we were put in the next room over, but was told the speakers didn't work so no music and we were the only ones in there for the complete meal. Next morning we had breakfast, children screaming for 45min, parents not doing much and no sign of management. The next morning was no better, but this time they decided to vacuum the hotel while guests had breakfast, and then started to paint the joining room without partitioning it off.
The majority of the place was clean but cleaning equipment was left everywhere, at one point the vacuum was left on the main stairs with cable for over 45 min, again no sign of management. Chairs in the dinning room have stains on, plant pots damaged...the list goes on. With some investment and direction for the staff from management the place could be a lot better.
The evening meal consisted of the pan seared scallops and the grilled peaches with asparagus, great taste and presentation could not fault.
Mains consisted of fillet steak cooked medium and Dukkah spiced chicken with cous cous. We were a bit concerned no steak knife! It was not required cooked to perfection and no steak knife needed. The chicken again fabulous and different. I must congratulate the head chef on some fantastic ideas and tastes that I would never have believed would go together thanks Nigel for sending my taste buds crazy.
Due to the above we then booked a table for the following lunch time! Such great food and staff so friendly. Karina and Enrico the crazy Italian looked after us for lunch time. Service was a bit slow but obviously our safety and the safety of other guests and staff are a must and a slight delay is not a problem in these times.
My wife had tempura king prawns and myself the whitebait. For mains I had the oven roasted lamb cutlets and my wife the Wroxham beef burger, is which is fresh and not your normal fast food type. Both of these meal's fantastic again and could not fault. Also tried the Pina colada and one of the best we have sampled in the UK.
I must thank David who on both day's we visited was great in ensuring we were being attended to and I must say ensure all guests followed the covid19 rule's implemented by the hotel.
Thank you for a most enjoyable couple of days next time we will try to book a room as well.
One final note I felt very safe in your establishment as I was on the vunarable list during lockdown, and yes service slower than you would expect, but the new normal is for all of us. If you want fast and cheap food try a normal pub and not a caring establishment like the Wroxham Hotel.
We will be back very soon as outstanding treatment and outstanding food. Thank you to everyone
We will not be returning.
"Wroxham is a beautiful place to holiday and the hotel wroxham is the ultimate place to stay."Read full review
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