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Valentin Imperial Maya

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Valentin Imperial Maya
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10,785 Reviews from our TripAdvisor Community

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Showing 9,665: English reviews
Lewiston, New York
Reviewed yesterday NEW

First Class all around. From the rooms to the food to the staff. Carla and Estella(Estrella?) were awesome by the pool. Very attentive and funny. Everyone there was terrific. We'll be back again. --Señor Quack Quack

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Thank cbalds22
O'Fallon, Missouri
Reviewed yesterday NEW

This review a little late. We were at the VIM 11/18 to 11/28/16 . This was our second trip to VIM, first in 2010 ,and if it is possible it was better. There are so many people to recognize I hope I Don't leave anyone out. Mario, bellhop who checked us into our room and Roger who straightened out our...

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Thank tbwaterdog
Overland Park, Kansas
Reviewed yesterday NEW

We left the kids with grandparents and were able to enjoy ourselves immensely. Resort is stunning - is truly a tropical paradise. We loved that it was adults only - is exactly what us hard working parents need every once in a while. The resort design is perfect - do you want to lie on a lounge chair on the...

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Thank Jason B
Wentzville, Missouri
Reviewed 2 days ago NEWvia mobile

First time at VIM. Most reviews were spot on in my opinion. However...no mention by anyone that you can't sit by the pool, or even a restaurant and enjoy an ocean view. Was very disappointed because the beach & water is gorgeous. Won't be returning because of this.

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4Thank jeppard
Reviewed 2 days ago NEW

I greatly enjoyed my trip to this resort. I was there with my boyfriend, as his sister was married here and we were about 18 in total at the wedding I believe. I truly believe that this resort is best when you go as a small group of maybe 2-6 people. It was very difficult for us all to be...

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Thank Lindsey R
Atlanta, Georgia
Reviewed 2 days ago NEW

My wife and I booked the Valentin for a our mini-moon at the beginning of December because we wanted to stay at an all inclusive with top notch amenities and avoid large crowds. This place delivered on all aspects, especially the service. The champagne upon check in was a nice touch. What we liked: -No tacky wristbands -Adults only, great...

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1Thank PrimeExcursionist
New Boston, Texas
Reviewed 2 days ago NEWvia mobile

This was our fourth visit to the Valentin Imperial Maya. One of our favorite things about this resort is the consistency. It's always kept immaculate, we have NEVER had an unfriendly/unhelpful staff member, and have never had any issues with surprise illnesses (other than those self imposed via the open bars)! It is not unusual at all to find many...

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6Thank TimShadows
Kingston, New Hampshire
Reviewed 3 days ago NEW

My husband and I have been to Riviera Maya many times, this resort was the best by far. The resort itself is beautiful. However, what makes it exceptional is the staff & the quality of food at the restaurants. Every staff member we encountered was extremely helpful & courteous. Though I have to give a special thank you to my...

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Thank 123island_girl1456
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make...

Fort Collins, Colorado
Reviewed 3 days ago NEW

My best friend and I took a 6 day/5 night trip here to celebrate our 40th bdays. We wanted somewhere with a pool, a white sand beach, booze on demand, and the option for activities. We didn't purposefully seek out an adult-only resort, but the reviews for this one were great, it was affordable with airfare through CheapCaribbean.com, and it...

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1Thank hmizia
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest from Fort Collins, Colorado, Thank you very much for taking the time to share your wonderful experience at VIM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team and especially with those who made your stay even more special, we are glad to...

Reviewed 3 days ago NEWvia mobile

We have just returned from this hotel after a ten day stay. The hotel staff are accommodating and always ready and happy to help. Polite and very well mannered. The entertainment team are out of this world and so much fun to be around, lots of enthusiasm and variety of activities. The amenities are fantastic as well as room service....

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2Thank Sultan247
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $410 - $895 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,906 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book the rooms by the lazy river pool. Perfect location.”
 of 5 bubbles cbalds22, 9 Dec 2016 | Read review
“I'd get room on a top floor in case people are heavy footed”
 of 5 bubbles PrimeExcursionist, 8 Dec 2016 | Read review
“2nd floor Emerald suites have great ocean views.”
 of 5 bubbles ollieplume, 7 Dec 2016 | Read review
“The swim-out suites offer your own private lounge chairs near the quiet pool.”
 of 5 bubbles EricT799, 5 Dec 2016 | Read review
“Try to get a room on an upper floor”
 of 5 bubbles JOHNI430, 5 Dec 2016 | Read review
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