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Valentin Imperial Maya

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Valentin Imperial Maya
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10,990 Reviews from our TripAdvisor Community

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Showing 9,842: English reviews
Morgantown
Reviewed yesterday NEWvia mobile

The Resort was something we expected. Our 3rd trip to Mexico. As for dining, gluten free options were available every meal. Best food was the sushi and hibachi. Pool water was pretty cold this time of year, but everyone was drinking and floating. For the buffets, food was kept covered or indoors mostly. We thought this was great! We have...

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Helpful?
Thank WVLJT34
Green Bay, Wisconsin
Reviewed 2 days ago NEWvia mobile

Friends recommended this resort to us, and we are so happy they did!! The buildings and grounds are really gorgeous! The grounds are very large, and extremely well maintained. Lovely beach, with several bars right on the beach, and lots of lounges. We especially liked the winding pool. The bar staff there was excellent. All the staff was extremely polite...

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5Thank KristiZmadame
California
Reviewed 2 days ago NEW

I was not a fan of "all inclusives" but this one changed my mind. First off it is adults only. This changes the vibe, for us, in a positive way, as we were on an adult vacation. The staff is superior, the activities varied and plentiful, the rooms (suites) are beautiful with balconies, two rooms, ample storage space and other...

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2Thank troutbum2
Calgary
Reviewed 3 days ago NEW

We booked our honeymoon here. Had a swimout suite which was really fantastic. One buffet is definetly better than the other. The good one, I can't recall the name of it,is right off the beach. The service was good although the employees were not enthusuastic. The entertainment was good. The energy of the resort was low key. I don't know...

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1Thank Chicky23
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, Thank you very much for taking the time to share your wonderful experience at VIM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team and especially with those who made your stay more special, we are glad to hear we were able to...

Melville, New York
Reviewed 3 days ago NEW

Beautiful property very nicely run resort , beach is beautiful huge pool ... many restaurants to choose from the French was our favorite, evening activities every night . Something for all ! Staff friendly and lovely... love the climate

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3Thank Joyce S
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Joyce S, Thank you so much for taking the time to share your experience at VIM. We are delighted to hear you have had a wonderful time with us, it is certanly a real pleasure to know you keep a beautiful memory of our friendly staff, pools and restaurants. It was honor for our entire team to make of...

Chicago
Reviewed 3 days ago NEW

We have stayed at a number of properties in Riviera Maya, Cabo, and Puerto Vallarta. This is probably the one with the greatest all around balance....a great, spacious beach with lots of chairs and palapas (no need to reserve seats early in the morning...and we were here during Christmas and very high occupancy), excellent restaurants, outstanding service by all the...

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4Thank MeanderingMike1
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, It has been a real pleasure to have the opportunity of welcoming you at Valentin Imperial Maya, we highly value the chance our visitors give us to spend some time with us and their trust is the main reason we always strive to achieve their maximun satisfaction, it pleased us to learn that you left the...

Texas
Reviewed 3 days ago NEW

My husband and I have stayed at Valentin Imperial Maya twice. After our first stay, in July of 2013, we decided our expectations were set too high due to reading too many glowing Trip Advisor reviews and the resort simply could not meet them. So, we lowered our expectations and gave it a second chance July 1-8, 2016. The lower...

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5Thank DarlinLoLo
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, On behalf of our staff and management, we would like to take this opportunity to thank you for your recent visit, we are delighted to hear that we were capable to surpass your expectations one more time, it is always rewarding to learn that our team and services contributed to create a great travel experience and...

Reviewed 3 days ago NEWvia mobile

I really liked this property and can see why there are so many repeat guests. The grounds are lovely. I loved the food and the drinks, better than the average all inclusive. There is a good mix of younger and older couples. I loved all the wildlife on the property. The iguanas and birds were really cool. This is a...

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Thank Rachel K
Athens, Ohio
Reviewed 3 days ago NEW

This was our 3rd stay at Valentin, and perhaps the best stay! All food is good, restaurants are efficiently run, and there are plenty of choices. I like the no reservation aspect, which seems to work quite well. The pool is great, cleaned each morning, and the swim up bartenders are great and entertaining. Rooms are nice and the bed...

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Thank grunevitch
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear...

New York City, New York
Reviewed 3 days ago NEW

Great five star hotel in Rivera Maya about 30 mins from Cancun airport. Drinks and food are on point. The staff is very friendly and helpful. The resort is very large and you need the trolley to get around. There are five restaurants on the premises all serving delicious cuisines. The hotel lobby has such a wonderful smell that is...

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Thank twilliams15
VALENTIN C, Customer Care at Valentin Imperial Maya, responded to this review

Dear Recent VIM Guest, We would like to thank you for describing the beautiful things that contributed to make your stay at VIM even more enjoyable. We are extremely happy to hear that we were able to fulfill your expectations and even more for the fact that you left our hotel with such a great impression of our services, rest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $401 - $907 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,982 questions
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Questions? Get answers from Valentin Imperial Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in building 10 facing the ocean far walk from everything , golf carts provided..”
 of 5 bubbles joyces514, 18 Jan 2017 | Read review
“Building 4 we found to be a great spot. Centrally located near the beach, next to the pools, and an easy walk to the lobby and restaurants.”
 of 5 bubbles MeanderingMike1, 18 Jan 2017 | Read review
“Golden Swim-up in Building 7 is my pick.”
 of 5 bubbles DarlinLoLo, 18 Jan 2017 | Read review
“Building 6 Golden Suite”
 of 5 bubbles CatFamily2016, 18 Jan 2017 | Read review
“We really like building #8. The location is a convenient walk to the beach and to the main area where all the restaurants are located.”
 of 5 bubbles JoeSixpac, 18 Jan 2017 | Read review
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