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Valentin Imperial Maya

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10,785 Reviews from our TripAdvisor Community

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Showing 9,665: English reviews
Los Angeles, California
Reviewed 11 December 2013

We were a group of 6 (chilhood friends) and spent one great week at this hotel in Riviera Maya. The suites are great, very clean and they have all you can need. The concierge and staff were very nice and helpful and gave us excellent restaurant recommendations. The restaurants are great and the food is amazing. This hotel is very...

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Helpful?
2Thank George D
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear George from Los Ángeles, California Thank you very much for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We are pleased to read your positive comments, It is a pleasure to know that you enjoyed our services and facilities. Thank you also for recommending our property and for considering our resort on...

Crete, Nebraska
Reviewed 11 December 2013

We returned to vacation in Mexico after 35 years of marriage and a 50th birthday celebration. Our first visit was to Cozumel and loved it then, but I was 25 years old, times have changed. The Valentin Imperial Maya is an amazing vacation place, granted you must like to party and not to be a stick in the mud. The...

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2Thank Sue H
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM from Crete, Nebraska First of all congratulations and thank you very much for staying in the Valentin Imperial Maya for these 2 unforgettable occasions and taking the time to write your positive impressions and your suggestions; we are sure this has helped many travelers confirm that the VIM Resort is the perfect hotel for their wedding anniversary....

Sandy, Oregon
Reviewed 11 December 2013

My husband and I stayed at the VIM from Dec 1st to Dec 8th. I have been in contact with Bookit.Com and the resort by phone and emails to request special treatment since we were celebrating 3 different occations, 20th anniversary of my husband and I meeting, 17 yr wedding anniversary and my 52nd birthday. I have researched VIM for...

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Helpful?
3Thank Susan19612013
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Susan from Sandy, Oregón Thank you for taking the time to post your comments about your stay with us. We are sorry to hear that you did not enjoy your stay with us .You did not get a good taking care during the check in and we feel very sorry about it. However we can assure you that the...

Bel Air, Maryland, United States
Reviewed 11 December 2013

This is my first trip to Mexico and my first all inclusive vacation. The Valentin is absolutely beautiful. The staff are very friendly and always there to assist. The pool is huge and wonderful with two pool bars. The beach is great. The food is also great. Mar and Tierra is great for breakfast and lunch buffet, as well as...

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Helpful?
Thank Sandra L
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Sandra L, Thank you for such wonderful comments regarding your recent stay at our Valentin Imperial Maya. We know that our Associates will be truly motivated by your kind words about your experiences. Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya! Saludos,

Macedon, New York
Reviewed 11 December 2013

We just returned from this resort on the 10th of Dec. We were there for a week. I want to start out by saying that this is a very nice resort. If this was your first trip to Mexico, then you would think it was fantastic. We have been quite a bit to this area, we prefer other resorts more,...

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5Thank Larry_Darlene
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Larry_Darlene, We greatly appreciate your review and the details you have shared and definitely we are also grateful for choosing the Valentin Imperial maya for your last vacations. It is a pleasure to know that you enjoyed most of our services and facilities. We have carefully considered each and every comment mentioned regarding the service for drinks and we...

Greensboro, North Carolina
Reviewed 10 December 2013

This resort is very good for the price. Me and my wife stayed in building 10 room 201 from December 5th-10th. We do a resort or 2 every year. We have been to the Dominican Republic, Jamaica, Cancun, and Bahamas, all more than once. We are working class people so we show for deals. Going to these places you have...

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7Thank fyreman
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Greensboro, Carolina del Norte What beautiful words to describe our Hotel and staff members! We thank you very much for having chosen our Hotel for your recent vacation . Please be assured that we have shared your feedback regarding snacks in the sports bar with the rest of the team, we all took your suggestion...

Saint Charles, Illinois
Reviewed 10 December 2013

The Valentin Imperial Maya is a beautiful, relaxing resort. The staff are incomparable. Our family has been vacationing there for 5 years and we have been more pleased every year! Even when it rains, the staff go out of their way to make it pleasant. It now feels like our home away from home!!

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2Thank Plotzke
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Loyal guest from Saint Charles, Illinois In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our chain. We feel very proud to have numerous loyal guests who are very excited and happy to come back to our resort. Please let us know when you will be back for your 6 th...

North Brunswick, New Jersey
Reviewed 10 December 2013

WOW is all I can say. This was our second (Nov 2-9) trip to the Valentine and it was better then before and that's really saying something as we loved it before. The resort is beautiful but the staff are what make the VIM so great. The term All-inclusive does not do this property justice - the staff make it...

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3Thank Patricia B
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Patricia B, We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home. We are so happy to hear that time after time , the efforts and dedication of our staff made such a positive impact on your vacation; it is an honor that...

Toronto, Canada
Reviewed 10 December 2013

We stayed at Valentin November 22-29. Beach is beautiful, amazing food and service. Good selection of premium drinks. Rooms are big and comfortable. We liked idea of dress code in the evening and concept of not having buffet after 6 pm(You can walk into one of 8 restaurants available). We also were very surprised by general menu of a la...

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2Thank Genady D
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Genady D, We are grateful for your positive review published on Trip Advisor and your loyalty for the Valentin Imperial Maya We also have carefully reviewed the information you mentioned above and regarding your issue with the lobster, your comments have been brought to the attention of the involved departments in order to improve that service and make sure...

Mission, Texas
Reviewed 10 December 2013

Our stay here was perfect! The breakfast is great. They have a wide variety. They change about 5 or 6 options daily and the rest stay the same, but you can make your own omlettes and crepes. Marina and Angel are the best waitors in El Marache. They even remember what you drink and will bring it to you before...

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Helpful?
2Thank kayla t
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Kayla from Mission, Texas Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and for the kind words about our staff (especially Marina ,Angel and Herman). We are very pleased to learn that you enjoyed your stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $410 - $895 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,906 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book the rooms by the lazy river pool. Perfect location.”
 of 5 bubbles cbalds22, 9 Dec 2016 | Read review
“I'd get room on a top floor in case people are heavy footed”
 of 5 bubbles PrimeExcursionist, 8 Dec 2016 | Read review
“2nd floor Emerald suites have great ocean views.”
 of 5 bubbles ollieplume, 7 Dec 2016 | Read review
“The swim-out suites offer your own private lounge chairs near the quiet pool.”
 of 5 bubbles EricT799, 5 Dec 2016 | Read review
“Try to get a room on an upper floor”
 of 5 bubbles JOHNI430, 5 Dec 2016 | Read review
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