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Playas Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$308
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Free cancellation until 21-08-28
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Traveller (8891)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-07-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-07-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Uvero Alto
Location
Cleanliness
Service
Value
Travellers' Choice
At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the contemporary Caribbean style, and twenty pools wind through our grounds. There are 11 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 15 bars.
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Room & Suite (1,755)1,755
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish
Hotel links
Special Price:5% off room rate
6,227Reviews1,726Q+A100Room tips
Traveller rating
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Popular mentions
jorbar82 wrote a review Yesterday
2 contributions1 helpful vote
The experience overall was absolutely incredible, I cannot say just one thing made it amazing, it was everything that made it just perfect. From the moment we arrived for our honeymoon we were treated stellar. Wilquin greeted us and for the entirety of the trip made our stay incredible. From there, the service just got better. Alexander at the martini bar was fantastic. By the pool, where we spent most of our time, Hector at the swim up, Carmen floating around for service were by far the best. In addition, Junior, Shaky Shaky, Coca Cola, Danny, Adan, Jose Luis and Lenny made sure that we never went long without a drink in our hand or a fund activity to play with everyone else. SO MUCH FUN by the pool. Junior had us playing Vball every day and diving for dominoes in the pool. I recommend this place so highly and that staff all deserves a raise. We will be going back as soon as we possibly can.
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Date of stay: March 2021
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Yanawalka wrote a review Jan. 2021
Santo Domingo, Dominican Republic71 contributions14 helpful votes
+1
Hotel's Favourite
There’s no words to describe the amazing weekend we had at Excellence El Carmen, since our arrival to departure everything was beyond excellent, just perfect. We were a group of nine having 5 rooms in different buildings all of them extraordinary clean and comfy, the mini bars and room service were super efficient, also the waiters and waitress of the different areas were always checking if we needed something, special thanks to Danny from the pool area and Carmen from the beach, also thanks to Delvis from Oregano restaurant who made sure that we eat properly during our stay, even when we were too busy drinking at the pool. Sunday night we had a special dinner for the group hosted by the chef Frankelly Castillo himself, we had no ideas of the menu, he just asked if we have allergies (thanks god we don’t) and guided us to a celestial culinary experience, we ate so much and so delicious that we clean every dish, thanks to Felix, Yoel, Eliezer, Palma and all the staff from the Excellence Club and Magna Restaurant. Thanks to housekeeping for having our rooms and areas always clean. Thanks to my people, Nicolas Ramos, Ibhar Vargas, Joel Santana, Mario Santana, Marlon, Alexander P., Wilquin Brito, Alejandro Aguilar, they made this wonderful experience even better. I have to recognize security people and his manager mr. Ramón because at all time we felt safe and without worries of letting our belongs at the beach beds and chair longs, that’s because we always saw security people around. Concerning to the global situation because of the Pandemic of Covid -19 I have to say that the hotel is fully signposted with information of how to wash’s your hands, the 6ft distance, tables are apart and they have safety kits all over the place (as you can see in pictures). This is a place WHERE YOU CAN FEEL SAFE AS HOME. Last but not least I have to thank to Mr. José Luis Piz and Mr. Felix Sánchez for ensure a welcoming, loving, and amazing experience, we will be back soon! Dominican Republic has it all, and you can feel safe to travel to Excellence El Carmen where they make sure that you have it all. I’m so sad because I didn’t want to leave, but duty calls... see you next time folks!
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from The Excellence Collection, Other at Excellence El Carmen
Responded Jan. 27, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, it is a pleasure knowing that you thoroughly enjoyed the benefits of being an Excellence Club member. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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foodiethatrocks2 wrote a review Yesterday
New Jersey17 contributions9 helpful votes
Well, to start, the staff is excellent and what the resort owners and high level management should be very thankful for is the GREAT STAFF!! The staff goes out of his/her way to make the resort 5 star!!. From the reception, bartenders, wait staff, wine steward, restaurant managers, recreational staff etc. They all went the extra mile - the names are mentioned below in other reviews and are very accurate!! I can't say enough that the staff made this resort not only 5 star (because without the staff it would be a max 4), but also made the vacation worth it as it was a bit costly (we did not want to mess around with an upgrade). Second, the reviews below are all quite accurate - people really did a great job with reviewing this property. Overall it is very clean, beautiful, safe, etc. Third, Excellence Club. Reviews below are accurate. Some people loved it and some said they did not get it and did not miss it. I can tell you that Ramon at the bar and the wait staff made it very memorable and an awesome experience!! So thank you - again this is also where the staff meant a lot. Cons: The wine list is quite limited - due to many reasons (import, costs etc.), however, the wine steward was excellent (thank you Palma!!), helpful and charming. That being said, if you are a wine person consider buying a nice bottle as the wine they serve is less than two buck Chuck (think someone mentioned the wine being worse than at a South Dakota rest stop) and it is true!! Not drinkable (to be fair there were people drinking it - assume they were not really "wine" people). The French restaurant which was out least favorite has a better red that was drinkable but have to ask for that. They red wine they leave in your room is the same (it is rated a 3.5/5 and is like $5.00 US). The food is ok - not great. They do what they can with what they get. It is an island and not known for the meat quality. You can find some good food you just have to try and look. Most people at resort LOVED the food and wine so if you are not a food/wine person you will love it. If you are a Foodie and Wine snob then you will have trouble at this resort (but most island resorts are similar). This one did though go out of its way to please you and offer wines that you can buy at a slight discount-again can't say enough good things about Palma and Dominica!!). Rooms are nice and large and can't beat the AWESOME view!! Like most reviews all rooms are nice and with a view. We had two story ocean front. People were correct about some things being less than 5 star - we had no hot water one day and NO water another day - but they promptly try to fix it for us and one was due to a black out so can't blame resort for that. They do need to take care of the "mold" on the canopy in the upper deck lounge as some reviews also noted. Tips: ROOMS: Every room has a view and totally acceptable, however, the ocean front are the best either the swim up or two story with roof top pool - both winners!! We actually picked this resort over others due to the room and views and it did not disappoint. If you want to go on a budget you will not be disappointed with a room with an "ocean or pool view" - the resort is situated in a way that all rooms have great views. IF you want closer to the ocean, or a quiet room, you should note that in your request as this resort is quite HUGE. BEVERAGES: Stick to the liquor rather than the wine (or if wine snob - break down like I did and buy a bottle!!). The Dominican rum Imperial is quite good and can be sipped on the rocks. If there is something that you would like that they do not have, just ask...also loved the ice tea!! The coconut drink (yes you drink it out of the actual coconut and the coconut juice comes directly from the coconut) is awesome, fresh and delicious!! The expresso martinis were a big hit!! FOOD: The food and the wine is what fell short for me in regards to weighing it against a 5 star resort - it failed the test time and time again. Food was good at best and the French place was a true disappointment. Even the desserts and the in room small plates were just ok - nothing to write home about. Best places to eat were as noted in previous reviews, Lobster House (best views), Magna and The Grill. Asian place was good but hard to get reservation and they place was not booked at all!! Sushi was good as well. DO NOT MISS: Take the bike tour at 9am with Junior - good to see the island outside the resort. Take a five minute walk down the beach for the $35.00/hour full body massage - I did it twice (clean, safe, nice, outside, beachfront!!). The spa at the resort was super special (thanks to ROSA) - the Hydrotherapy was amazing...better than the BELOVED. Drink out of a few coconuts and watch them make your drink!! OVERALL: if you want a safe relaxing clean resort for a great view and AWESOME staff...don't hesitate to book.
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Date of stay: March 2021
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Room Tip: All rooms have a great view - if you want to splurge go OCEAN FRONT
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Josh W wrote a review Yesterday
3 contributions
We just returned from our second trip to Excellence El Carmen and this one was even more memorable than the first. We stayed in the magnificent imperial suite and had an awesome personal concierge named Angel! With the reduced capacity due to COVID we felt safe 100% of the time. Can’t wait to go back. The restaurants were not open everyday but on a rotating schedule so you had fewer options, but for us that just meant one less decision to make.
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Date of stay: March 2021Trip type: Travelled as a couple
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Mandi L wrote a review Mar. 7
Morgantown, West Virginia2 contributions
Thank you to the ENTIRE fabulous staff at Excellence El Carmen who made our vacation so special! Shout outs to Robert, Rendri, Danny Boy, Carmen, Antonio, Edgar, and Hector for making the most delicious drinks. We especially enjoyed the Specials and super fast service. The entertainment staff kept us busy, happy and shakin' all day long....Special thank you to Junior 69, Shaky Shaky, Nicki Minaj, and Coca Cola. Thank you Franciela for being a wonderful concierge and always remembering our names! Sammy Sosa (Ruddy), you did a great job always setting up our prime spot by the pool every single day! Our room was kept spotless and replenished each day with drinks, special snacks, and beautiful towel arrangements. My husband and I had a relaxing morning at the spa doing the aqua wellness treatment and a couples massage. We enjoyed many delicious meals, especially at Spice for the Hibachi and Lobster House breakfast by the ocean. We can't wait to come back to this beautiful island getaway in the future!
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Date of stay: March 2021
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PRICE RANGE
US$252 - US$616 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
452
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Frequently Asked Questions about Excellence El Carmen
Which popular attractions are close to Excellence El Carmen?
Nearby attractions include Tropical Treasure (0.8 km), Macao Beach (7.1 km), and Sirenis Aquagames Punta Cana (0.6 km).
What are some of the property amenities at Excellence El Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Excellence El Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence El Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Excellence El Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Excellence El Carmen?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Excellence El Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence El Carmen have an airport shuttle?
Yes, Excellence El Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence El Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence El Carmen offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Excellence El Carmen have any great views?
Yes, guests often enjoy the ocean view available here.