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Best Western Plus Heritage Inn

Hotels.comUS$163*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Plus Heritage Inn
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333 Reviews from our TripAdvisor Community

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Showing 322: English reviews
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San Antonio, Texas
Reviewed 2 weeks ago

Not sure what you are asking for here. The hotel was convenient, clean, and the staff was very helpful and personable. What else do I need to say. It was great. Rooms were clean & bed was comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank catherinewW9029BR
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear Mrs. Catherine Waller, As noted in our previous response, it was truly a pleasure to encounter you and your family again. Thank you kindly for taking the time to respond to a second review, it is always gratifying to read the nice comments our guests have to share in regards to our staff. We look forward and are excited...

Encinitas, California
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

My sister my service dog and myself came up for the weekend to visit our little sister who was having a baby. We drove 11 hours and initially had a reservation at the John Muir Best Western in Martinez ( we will save that review for another time ugggg) we were informed upon check in our room had a leak...

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Helpful?
Thank windy t
About Hotel's Favourite Review
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear windy t, We were overjoyed at the kind words you shared about not just your experience here, but our staff as well. We strive to provide genuine and positive interactions to all of our guest and we were glad to read that we met your expectations. It is always a pleasure to read specific names of our staff and...

Bakersfield, California
Reviewed 3 weeks ago

Overall the experience was great excellent customer service very clean place to stay I would definitely recommend it and I will definitely stay here again employees we're very attentive to every thing that we need it

Review collected in partnership with Best Western
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Helpful?
Thank keithj478
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear keithj478, We appreciate the time you took to let us know how we are doing as a whole. As providing our guests with superior customer service is our mission. We are very ecstatic that you will be returning during your future endeavors and we will be looking forward to it! Kind Regards, Geraldine Felaire-Cantu General Manager

Torrance, California
Reviewed 3 weeks ago

Everytime we come to Benicia we always stay at the Best Western Plus Heritage Inn. It is a great and wonderful place to stay. The rooms are always so wonderful and clean. All of the staff members are all so very nice to talk with. We always have a great stay when we stay with the Best Western Plus Heritage...

Review collected in partnership with Best Western
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Helpful?
Thank 802lorri
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear 802lorri, Thank you kindly for taking the time to leave a review. Your kind words have been passed around throughout our staff and we are very pleased you have enjoyed your stay with us. It is guests like yourself who make working in the hospitality business worthwhile. Just as much as you enjoy staying us, we love having you....

Reviewed 4 weeks ago

I highly recommend Guest to Stay at this hotel. You will not regret it. the entire staff is the best. Hands down this is the place to be if your traveling through or visiting this area. Clean comfortable and quiet. Breakfast was very good. Many choices for everyone. I was very happy and was so sorry I had to leave...

Review collected in partnership with Best Western
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Helpful?
Thank deborahi628
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear Deborah, Thank you kindly for the kind words you have shared on behalf of our staff. We strive to ensure satisfaction and for our guests to leave with both memorable and exciting experiences. We truly appreciate your choice to stay with us and we hope to encounter you on your future endeavors! Warm Regards, Geraldine Felaire-Cantu General Manager

MI WUK VILLAGE
Reviewed 4 weeks ago

I was raised in Benicia. I came for a High School reunion and stayed at the Best Western because I have stayed there before and have always enjoyed my stay. The Rooms are great and the breakfast it always wonderful

Review collected in partnership with Best Western
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Helpful?
Thank susangI9538CL
GFCANTU, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this review

Dear Susan, We were happy to hear that you chose our facilities to stay at while returning to your home town. We thank you kindly for taking the time write a review and appreciate the kind words that you have shared in regards to your previous experiences. It is our goal to ensure all of our guests has a complete...

Palo Alto, California
Reviewed 15 April 2017

I reserved a room a month ago, specifically requesting a quiet room for a 4 night stay. Upon check in, I made sure they were giving me a quiet room, as requested. Of course, said the check in girl.. The room was literally on the freeway, with major noise. I called the front desk and asked to be switched to...

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Helpful?
Thank Slichtenger
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear Slichtenger, Thank you for taking the time to leave us a review. We do appreciate our guest responses and utilize all as a way to define and highlight ways we can better our services. Upon reviewing your feedback, we have noted the areas where we fell short and have addressed the issue with the employee you dealt with throughout...

Santa Clara, CA
Reviewed 12 April 2017

My family and I were on a short distance stay-cation in Vallejo. We have stayed in a lot of Best Westerns and decided to give this location a try. This location is like most Best Western hotels we have seen. The outside was nicely maintained but was nothing fancy. We got two rooms on the third floor roughly near the...

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Helpful?
1Thank JohnFromSantaClara
Colorado Springs, Colorado
Reviewed 11 April 2017

We came to CA for a funeral and the whole staff made this trip wonderful. Amanda, Asia and Stephanie at the front desk, Lina and Kathie at breakfast and Marta in housekeeping really helped make this a great trip!

Review collected in partnership with Best Western
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Helpful?
Thank waynea152
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear Mr. Anderson, First and foremost, we would like to express our condolences again to you and your family. Secondly, Thank you kindly for taking the time to write a review of your recent stay here at the BW Plus Heritage Inn. We really do pride ourselves in being able to provide our guest with superior customer service and genuine...

Modesto, California
Reviewed 7 April 2017

I was planning a weekend trip to take the kids to six flags. Vallejo isn't the most family friendly city. So I decided to take a chance and stay here. Hotel was clean , friendly staff and included a great breakfast buffet. The overall town of Benecia was nice. Eat at "Got plate lunch" super good Hawaiian food!!

Review collected in partnership with Best Western
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Helpful?
1Thank Slopez2005
GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review

Dear Slopez2005, We were extremely excited to read your response to our surveys, as well as the radiant scores you provided us with. It is our goal to maintain superior customer service and we are glad that our guest’s reviews reflect our hard work. We hope that your stay will bring you back during your future endeavors, and if you...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Best Western Plus Heritage Inn

Address: 1955 E 2nd St, Benicia, CA 94510-2201 (Formerly BEST WESTERN Plus Heritage Inn)
Region: United States > California > Benicia
Price Range: $182 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Heritage Inn staff and other travellers.
5 questions
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Questions? Get answers from Best Western Plus Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The customer service is so great they will make sure your happy with your room”
windyt_12, 8 May 2017 | Read review
“Request the parking lot side, or you'll hear freeway noise all night.”
Slichtenger, 15 Apr 2017 | Read review
“My best suggestion would be to find another hotel in Benicia at which to stay.”
92jims, 1 Jan 2017 | Read review
“Check with hotel front desk.”
AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
ChristineB297, 27 Nov 2016 | Read review
5 of 5
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US$163* /night
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Prices are for 1 room, 2 adults
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