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Traveller (78)
Room & Suite (82)
Storyboard
Overview
  • Excellent37%
  • Very good20%
  • Average3%
  • Poor6%
  • Terrible34%
Travellers talk about
“blue spruce”(2 reviews)
“trash bags”(2 reviews)
“deck”(11 reviews)
Free Wifi
Free Parking
Multilingual Staff
Self-Serve Laundry
Air Conditioning
Pool
3 Star Hotel
All hotel details
Offers from Big Bear Cool Cabins
Special Deal: Free Bike or Kayak Rental
Offers from Big Bear Cool Cabins
Special Deal: Free Bike or Kayak Rental
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (195)
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LanguageEnglish
68
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67
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1 - 5 of 194 reviews
Reviewed today

Was really dirty, the door was not working well either. When we walked in the back yard there was poop all over the place, there was a large knife left stabbed in the wall. I called to let them know but it sounded like they...More

Review collected in partnership with this hotel
Thank eduran8065
Response from coolcabins, Guest Relations Manager at Big Bear Cool CabinsResponded today

Eduran8065, we're very sorry for the issues you experienced at this property during your stay. Thank you for letting us know so we may improve and make our cabins better for you and other guests. I truly apologize for the lack of follow-through from whomever...More

Reviewed yesterday

Overall we had a great time. Unfortunately, when we went to bed the first night the sheet had a urine smelling wet spot. We slept on the pull out that night, it was very uncomfortable, we're had a tough nighton the very old and thin...More

Review collected in partnership with this hotel
Thank hollyacupuncture
Response from coolcabins, Guest Relations Manager at Big Bear Cool CabinsResponded today

hollyacupuncture, I appreciate your positive feedback. We do take pride in catering to our guests’ needs the best way we can and I am pleased to hear that we were able to remedy the issue with the bedding and truly apologize for the inconvenience which...More

Reviewed yesterday

Comfortable, relaxing, and great size for a family to stay in. Back deck was one of the favorites. Kitchen is a little bit small, but still totally functional. The driveway was a hairpin turn and the only hard part of the trip was fitting the...More

Review collected in partnership with this hotel
Thank michelle r
Response from coolcabins, Guest Relations Manager at Big Bear Cool CabinsResponded today

michelle r, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Reviewed yesterday

Great space for four people. Huge back yard for the dog, fully fenced and safe. Close to everything. Nicely decorated space, and kitchen has everything you need to cook or bake. Beautiful fireplace! I will stay again. Management very professional and provided dog bowl and...More

Review collected in partnership with this hotel
Thank Richard M
Response from coolcabins, Guest Relations Manager at Big Bear Cool CabinsResponded today

Thank you, Richard, for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon!

Reviewed yesterday

The process for getting the cabin, checking in, checking out, is good and efficient. However, this is the second time we've stayed in a cool cabin where cleanliness was an issue. One of the beds had not been changed, so we had to call and...More

Review collected in partnership with this hotel
Thank lindseyzeller3
Response from coolcabins, Guest Relations Manager at Big Bear Cool CabinsResponded today

Dear Lindsey. I am so sorry to hear that not once but twice we have fallen short providing you with a great vacation. We strive to improve and provide worry-free vacations for all of our guests and I'm so disappointed to hear that we failed...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Details
Price range
US$260 - US$605 (Based on Average Rates for a Standard Room)
Hotel class
Details
Price range
US$260 - US$605 (Based on Average Rates for a Standard Room)
Hotel class
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Traveller (78)
Room & Suite (82)
Pool & Beach (16)
Dining (1)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"There was poop on the floor and a knife left stabbed on the wall."
Read review
"Fox Paw and Knotty Night are great cabins to stay in!"
Read review
"Amazing views"
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"This is a three bedroom cabin with a sofabed for more capacity. The heaters were not all working so we used..."
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