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Traveller (78)
Room & Suite (82)
  • Excellent32%
  • Very good20%
  • Average2%
  • Poor7%
  • Terrible39%
16 Jan 2018
“Sweet Blue Spruce”
5 Jan 2018
Free Wifi
Free Parking
Multilingual Staff
Self-Serve Laundry
Air Conditioning
3 Star Hotel
All hotel details
Offers from Big Bear Cool Cabins
Offers & Announcements: Military 10% Off
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1 room, 2 adults, 0 children
Standard Room
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Reviews (183)
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1 - 5 of 182 reviews
Reviewed 16 January 2018 via mobile

Checked into this Sweet Blue Spruce cabin this Monday and staying through Thurs. Nice big fireplace, though the design tends push smoke into the room if the firewood isnt placed against the back wall. Could use more curtains for privacy. Antiquated gas furnace releases gas...More

Thank ren12317
Response from Gigi G, Public Relations Manager at Big Bear Cool CabinsResponded 18 January 2018

Dear Guest, Thank you for your feedback on this cabin and we will definitely have these things taken care of. We look forward to having you back!

Reviewed 5 January 2018 via mobile

DO NOT RENT FROM THEM! They are a dishonest company and I have had nothing but trouble with them. Unwilling to work with the customer and do not follow their own policies. They were rude when I tried to resolve the issue with them-- even...More

Thank Danica B
Response from Alisa A, Manager at Big Bear Cool CabinsResponded 8 January 2018

Please email me at alisa@bigbearcoolcabins.com with your reservation number so that I can find out what happened. So sorry for any negative experience you had. We will do our best to make this right!

Reviewed 19 December 2017 via mobile

My wife and I rented a one bedroom cabin in Big Bear Lake for 3 nights... Our experience with Cool Cabins was excellent... They gave us superior service... The owners of the property however have declined to invest in much needed upgrades to the property......More

Thank Tom F
Response from Gigi G, Manager at Big Bear Cool CabinsResponded 21 December 2017

Dear Tom, We're very sorry for the issues you experienced at this property during your stay. Thank you for letting us know so we may improve and make our cabins better for you and other guests. We hope you will return to Big Bear soon...More

Reviewed 24 February 2017 via mobile

$520 a night for this: Summit Escape #B 590 Summit Blvd Big Bear Very disappointed. Called Cool Cabins and they were willing to try and find alternate lodging, but it was already 4:30pm and only staying one night. What a hassle.More

1  Thank lisamanning2017
Response from Gigi G, Office Assistant at Big Bear Cool CabinsResponded 5 June 2017

Dear Guest, we're very sorry for the disappointment you experienced at this property. Thank you for letting us know so we may improve and make our cabins better for you and other guests. We have many other homes we think would be a good fit...More

Reviewed 30 January 2017 via mobile

Took the family to a snow weekend. There was lots of snow, relatively speaking. The walkway from the parking lot to the condo (Orsi's Den) was shoveled but had large clumps of ice. Passable, but need to be very careful. The deck (rear patio) had...More

Thank Lance O
Response from Gigi G, Office Assistant at Big Bear Cool CabinsResponded 5 June 2017

Hi Lance , Thank you for your time and feedback. We will be sure to address the uncomfortably of the couch and beds. We're so happy that this cabin was everything you needed for an enjoyable and snowy weekend. We hope you'll return to Big...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Price range
US$303 - US$797 (Based on Average Rates for a Standard Room)
Hotel class
Price range
US$303 - US$797 (Based on Average Rates for a Standard Room)
Hotel class
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Traveller (78)
Room & Suite (82)
Pool & Beach (16)
Dining (1)
Family and Play Areas (1)
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Room Tips
"This is a three bedroom cabin with a sofabed for more capacity. The heaters were not all working so we used..."
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"Beautiful Cabin on a quiet tree lined forest"
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"Don't even consider this rental-calledHidden Asset"
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"Stay away from this service"
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