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This star is apparently 2.5 stars but I wouldn't even give it 1. It's an extended stay building that feels like an apartment building and not a hotel. The staff, when they are present, do not care at all about service. It is truly abysmal...More
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 17 February 2017
Thank you for choosing to stay at our hotel on your recent trip to our area. I am sorry we provided you with inferior service and inconvenienced you in any way. I have shared your concerns with my staff, and we are taking appropriate measures...More
The reservation started fine with a late check-in which was speedy but from there it was all downhill. The non-smoking room smelled like the Marlboro man had been the previous guest for an, ahem, extended stay. While the room did have a kitchenette it did...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 11 February 2017
It's truly disappointing to know we missed the mark on ensuring your complete satisfaction and for that, we apologize. We will share your comments with our management team to ensure we improve the areas which may need our extra attention. Thank you for the feedback,...More
This place is absolutely disgusting!!! The supposedly non-smoking room smelled of horrible air-freshener which then turned into a cigarette and pot smoke smell throughout the night. My luggage reeked of it when I left the hotel. The hallway of the non-smoking floor also smelled completely...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 7 February 2017
Having a trouble free stay which includes a clean and fresh suite is our goal for our guests. We are sorry for the smoke smell that you mentioned. We have regular deep cleaning of our suites as well as the various areas of our hotel...More
This place is updating but not cleaning! We have stayed here at least twice a year for 10 years so we have seen many improvements. The last 2 separate stays are our last. Carpet in hallways contained litter, room carpet stained, bedspread soiled, cloth chairs...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 3 February 2017
We appreciate your loyalty to our hotel and to our brand. We are disappointed to know that we let one of our valued guests down. You are correct to expect a clean and fresh property and suite upon your arrival. We are meeting with the...More
We only stayed for 1 night, I can not imagine staying there for an extended stay. There is no shelving in the bathroom for anything. The sink is very tiny. We were only given 3 towels and 1 wash cloth. No shampoo, conditioner, soap, etc......More
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 16 January 2017
Thank you for being our valued guest and for taking time to share your experience with others. We are truly sorry our services and amenities did not meet your expectations. We strive to provide clean, comfortable accommodations, and we apologize this was not your experience....More
US$147 - US$178 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Los Angeles-Burbank Airport Hotel Burbank ,