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DoubleTree by Hilton San Francisco Airport

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1,473 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton San Francisco Airport
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Showing 1,385: English reviews
Huizen
Reviewed 2 weeks ago via mobile

From the moment you arrive at SFO International Airport, short walk to Hotel Shuttles, the DoubleTree will bring you safety to the Hotel at Burlingame. Upon arrival at reception, a very warm welcome by its staff. Room are clean and comfortabel. Perfect stopover stayement.

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Helpful?
Thank Animefan1980
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

Thank you for the review. We were glad to hear that you enjoyed your stay with us. We appreciate your business and look forward to your next visit.

Stony Brook, United States
Reviewed 3 weeks ago

I came to this hotel with a group of nine. It was a great value hotel with a great set of staff and service! Everyone was very helpful, while maintaining professionalism and kindness. Would recommend to anyone!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank zacharys654
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

Thank you for taking the time to review our Hotel. The staff will be excited to hear that you enjoyed your stay. We appreciate the business and look forward to your next visit.

San Mateo, United States
Reviewed 3 weeks ago

Great amenities. The location was perfect for our family to meet up. beds were comfortable, rooms well maintained and updated. The front desk staff were very friendly and accommodating. I would highly recommend this hotel to others.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank M9282RUkimn
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

We appreciate you taking the time to review our Hotel. We were glad to hear that we were able to make your family get together a success. Thank you for staying with us and we look forward to your next visit.

Wildomar, California
Reviewed 4 weeks ago

I will never stay at this Double Tree again. If you are promised something by staff get it in writing!!! I have never in my life been so ill treated by Hilton Managers. The only good thing was the bed and one staff member who tried to help me. Her name is Mo. She should be the manager.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank isheab
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

Thank you for taking the time to review our Hotel. We do appreciate the feedback. We do apologize for the confusion during your stay. If you still feel that we did not meet your expectations please feel free to contact myself directly at 650-373-2200.

BURLINGAME, CA, United States
Reviewed 4 weeks ago

Staff was helpful, welcoming and I even was able to check in at 10 am instead of the normal 3pm - they checked with me via text during my staff to see how everything was going and to see if I needed anything (never had that before) - Food was surprisingly good and my suite was lovely!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank denisedJ7384DD
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

Thank you for taking the time to review our Hotel. We were thrilled to hear that you enjoyed your stay with us. We will share your comments with the team. We appreciate your business and look forward to your next visit.

Gilman, Wisconsin
Reviewed 4 weeks ago

Not what we expected. We didn't have a microwave and no pool or continental breakfast included. It just wasn't up to our Wisconsin standards of hotels we've stayed at. The service was great and people were welcoming and accommodating.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 344tuesdayt
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

Thank you for taking the time to review our Hotel. We do appreciate the feedback. We will share your commets with the Team and they will be thrilled to hear that they did make a difference. Thank you for staying with us and we hope to see you again on your next visit to the Bay Area.

El Dorado Hills, California
Reviewed 4 weeks ago

Convenient location to my business appointments. Clean and well appointed, friendly staff. Parking behind the building at night was a little uncomfortable- didn't feel really secure. (Due to poor lighting). Overall a great business hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rfmtraveler
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

We appreciate you taking the time to review your recent stay at our Hotel. We do appreciate the feedback. We will share your comments with the team and they will be excited to hear that you enjoyed your stay. Thank you for staying with us and we look forward to your next visit.

San Francisco, California
Reviewed 5 weeks ago

They were very unclear on the charges and didn't justify but just charged my cc. Very unethical, rude and unwilling to listen. I just wonder how many people they overcharge and if they don't check their cc, beware

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jimwW3829FH
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

Thank you for taking the time to review our Hotel. We do appreciate the feedback. It appears that there they may be some confusion concerning the pre-authorization on your credit card. If you still feel that you were overcharged please contact myself at 650-373-2200 so we can resolve the issue. We certainly do not condone overcharging or would ever do...

Fresno, California
Reviewed 21 February 2017

Located close to airport and the location where we enjoyed our granddaughter's ballet competition. The hotel, staff and service were spectacular. We would definitely use this hotel again. Yum on the chocolate chip cookies. (Special)

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank railfanman
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

We appreciate you taking the time to review our Hotel and were glad to hear you enjoyed the cookie! We will share your comments with the team and they will be excited to hear that they made a difference. Thank you for staying with us and we look forward to your next visit.

Helena, Arkansas
Reviewed 19 February 2017 via mobile

They are updating the hotel and that will help. The main reason I stayed here the first night was the proximity to the airport and the cost. Please bring some type of white noise to drown out the planes. Had no problem sleeping. The breakfast is adequate and also free for Hilton Honors members. Not a bad stay.

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Helpful?
Thank Stump64
Mike M, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review

We were glad to hear that you enjoyed your stay. Yes, we are renovating 250 guest rooms in the East Tower and they will be completed in March. We are taking a floor out at a time and it has caused very little disturbance. We appreciate you writing a review on our Hotel and look forward to your next visit.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about DoubleTree by Hilton San Francisco Airport

Address: 835 Airport Blvd., Burlingame, CA 94010-1922
Region: United States > California > Burlingame
Price Range: $156 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Francisco Airport 3.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Doubletree Hotel Burlingame
Doubletree San Francisco Airport
Doubletree Burlingame
Burlingame Doubletree
Hotel Style:
#6 Business Hotel in Burlingame
#6 Romantic Hotel in Burlingame
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Francisco Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton San Francisco Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and find rooms on the upper floors.”
 of 5 bubbles marcsS6560BU, 27 Mar 2017 | Read review
“Ask for a quiet room.”
 of 5 bubbles 484dorinm, 19 Mar 2017 | Read review
“Room on upper level facing the Bay”
 of 5 bubbles jdc8mbc, 23 Feb 2017 | Read review
“View the bay”
 of 5 bubbles Q7279MSdaniela, 8 Feb 2017 | Read review
“Ask for higher floor.”
 of 5 bubbles luv2travel19941953, 19 Jan 2017 | Read review
5 of 5