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Sheraton Carlsbad Resort and Spa

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#18 of 36 Hotels in Carlsbad
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1 room 2 adults 0 children
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Sheraton Carlsbad Resort and Spa
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1,209 Reviews from our TripAdvisor Community

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Showing 1,179: English reviews
Tucson, Arizona
Reviewed 28 December 2016

While the hotel is attractive on the surface, the overall experience was completely disappointing. Starting from the moment we arrived, there was exactly one front desk attendant who was helping an angry customer for about 10 minutes. When I came in the lobby a bit later to ask a question there were exactly zero employees around - no front desk...

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Helpful?
1Thank ncinaz
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear ncinaz: We are sorry to hear that we may have failed in a few areas during your stay. All points have been addressed with our senior management team and front desk team. While we strive to have every team member out and upfront at all times, sometimes things happen beyond control. Especially during cold season... :( We hope the...

Portland, Oregon
Reviewed 27 December 2016

Like others with low review scores I agree that the Sheraton Carlsbad has poor customer service, both with their front desk and management. The thing that really bugs me though is that they add $28.00 in hidden fees: $12 Parking - when there is plenty of public space - they go so far as to block them off so people...

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Helpful?
Thank junkforjeff
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear junkforjeff: Thanks for sharing your concerns and view of our resort and parking fees. We are truly sorry our valet staff failed to communicate the coned off - (as well as some designated spots that may not have been marked for overflow valet parking) are used to valet park those guests that would rather valet their vehicle then park...

Los Angeles, California
Reviewed 23 December 2016 via mobile

Not much to complain about other than the physical design of the building. We have small kids ourselves and I suspect we're more tolerant than most when it comes to noise, but this has been a cacophony of thumps/thuds all night, first from directly above us but now also from the sides. Mostly kids running/playing, which - again - is...

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Helpful?
Thank HighDrive
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear HighDrive: Thank you for sharing and for understanding how every thump, thud, and POW can often disturb others around. Even when having kiddos of your own... we wish everyone was as conscientious as you so THANK YOU for reminding us all!

Santa Cruz, California
Reviewed 23 December 2016

Just to emphasize 2 points about this property. For those of you visiting Legoland with small children, this place is so fantastic because you can avoid the 24/7 chaos of the Legoland Hotel and find some quiet respite in between your visits to Legoland. This has been mentioned in other reviews but as a grandparent, this CANNOT BE EMPHASIZED TOO...

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Helpful?
1Thank Edward L
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Edward L: Wisdom is born in the experience of a grandparent... thank you for sharing yours! ;)

Seattle
Reviewed 12 December 2016 via mobile

We stayed for a weekend. Very helpful & friendly staff! Valet parking & front desk A+. Clean, comfortable room. Nice desk area with outlets. Beautifully landscaped property, which was festively decorated for Christmas. Pool area is gorgeous. I used the complimentary shuttle which was So nice/convenient! Would definitely return/recommend to others.

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1Thank SeattleBoraBora
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear SeattleBoraBora: We are delighted you enjoyed our festively decorated resort! We aim to glitter, glow, and swirl with holiday cheer and happiness throughout! It has even been said that Good ol' St. Nick has been spotted adoring our resort pool as well ;) Hope to see you again in the upcoming New Year!

Las Vegas, Nevada
Reviewed 10 December 2016

I stay here for one night just to check it out. I have to drive 30 miles to my job site. I arrive around 9PM. The signs are pretty good showing directions to self parking, which is $15. It is pretty close to the main entrance. Check in was easy. I am a Platinum member and I used one of...

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Helpful?
Thank Tom Y
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Tom Y: Thank you for the feedback on our resort. We hope the next time you stay with us, you will allow us the opportunity to show you where the popup power outlets are located at on top of the desk for charging phones, laptops, etc.. They can be a bit tricky to locate if they're in their down...

Chicago, Illinois
Reviewed 29 November 2016

This is a beautiful hotel with manicured grounds. You can choose your parking: valet or self-park. There is a charge for both. Self-park has an underground garage and outside parking in two areas. Very convenient. There are complementary USA Today in the lobby. This property is close to many things including shopping(Carlsbad Outlet Center), golf(Crossings) and LEGOLAND. The hotel actually...

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Helpful?
1Thank ted40
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear ted40: Who needs our complimentary USA Today with a thorough report like that! Well done!And thank you for sharing such a wonderful and thought out review that I'm sure many will find helpful! We sure hope your travels find you this way again soon to review some beautification projects we have planned for the upcoming new year! We think...

Dallas, Texas
Reviewed 28 November 2016

This hotel is amazing and is right next to Legoland. We stayed here for 3 nights and room service was good and no outside sounds into the room. Got a room with two queen beds and it spacious enough for kids to play. Only complain is that underground parking is very limited and you can park anywhere outside.

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Helpful?
1Thank jaado1
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear jaado1: We are delighted you enjoyed your 3 night stay with us and hope you enjoyed the twinkle of newly energized lights adorning our resort for the holiday season! We look forward to your quick return soon! Happy travels to you and yours!

Perth, Australia
Reviewed 14 November 2016 via mobile

This is a beautiful hotel, it has it's own entrance to Legoland, 24 hour pool, spa and gym access The rooms are spacious and clean, there were 5 of us in one room and we had 2 queen beds, a roll away and a balcony overlooking the pool The staff at the restaurant are all amazing people that are truly...

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Helpful?
Thank lee b
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear lee b: We couldn't agree more! Our food and beverage teams are truly a joy (and to work with)! So, thank you for the kind words! We will be sure to share your review with the team! ;)

Monroe, Louisiana
Reviewed 14 November 2016

Stayed at the Sheraton Carlsbad October 19 -21, 2016. The staff was helpful and polite. Used the shuttle to get around while my husband was in meetings. Short drive to the outlet mall and Carlsbad. This hotel is very close to Legoland. Wished my grandchildren had been with me. Beautiful location. Took a long walk each morning after a Starbucks...

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Helpful?
Thank bayoubaby899
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear bayoubaby899: Yes! You should! Your grandchildren would love our private entrance to LEGOLAND for Sheraton guests only! Guaranteed to make them feel like a little prince or princess for the day! ;) See you (and your grandchildren) again soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Price Range: $261 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#5 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
16 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
USA

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Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanside, may be just a glance at the ocean not a full view. Back side is Valley view”
 of 5 bubbles GreshamJim, 12 Mar 2017 | Read review
“Facing pool”
 of 5 bubbles ted40, 29 Nov 2016 | Read review
“Garden side (east facing) would be quietest. West facing might have ocean views but it is also the vast open carparking area.”
 of 5 bubbles alano76, 9 Nov 2016 | Read review
“Rooms facing the north east don't have much scenery to look at”
 of 5 bubbles Hickson_Chen, 1 Nov 2016 | Read review
“I found the hotel to be fairly quiet overall, but some rooms overlook the pool, which could be noisier.”
 of 5 bubbles MacyandDan, 29 Oct 2016 | Read review
5 of 5