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Hyatt Residence Club Carmel, Highlands Inn

1,177 reviews
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Traveller (777)
Room & Suite (495)
Dining (74)
Overview
  • Excellent49%
  • Very good25%
  • Average13%
  • Poor8%
  • Terrible5%
Travellers talk about
“time share”(60 reviews)
“pacific edge”(69 reviews)
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,177)Write a Review
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517
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66
Show reviews that mention
All reviewscalifornia markettime sharepacific edgewood burning fireplaceocean viewsunset loungebig surtownhouse suitefull kitchencarmel highlandspoint lobosmain buildingtwo storyspa tubreal woodliving roomroad noise
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1 - 5 of 1,126 reviews
Reviewed 3 days ago

Booked this hotel months ago - Ocean View king. Arrived to the check-in area and was given no direction as to the check-in process. Finally directed up the stairs to the front desk. When Kristene at the front desk showed us the map of our...More

1  Thank MargateFoodie
Reviewed 1 week ago

Stayed here for a quick overnight getaway. The panoramic view from the floor to ceiling windows in the lobby area immediately draws you in. Weather was spectacular with clear views straight out to the ocean where I was able to watch at least 10 whales...More

2  Thank SmileyMaile9
Response from HyattHighlands, Manager at Hyatt Residence Club Carmel, Highlands InnResponded 1 week ago

We're happy you chose to stay with us and enjoyed the ocean views and very sorry about the issues with the hot tub and room service. We value your comments as we look into all the reviews we receive and share them with our staff...More

Reviewed 2 weeks ago

Perched high with unobstructed views of the Pacific from the room, the lounge and the restaurant, we were treated to an experience that was more spectacular than we expected. The efficient and pleasant service, delicious food, ease of check in and out and privacy of...More

Thank ttares
Response from HyattHighlands, Manager at Hyatt Residence Club Carmel, Highlands InnResponded 1 week ago

It's so nice to hear you had one of your favorite hotel stays with us! We appreciate you recommending us to others and look forward to welcoming you back sometime, thank you for the review!

Reviewed 2 weeks ago

There were many high points to this place, but enough disappointing that I could not give an “excellent” rating. We exchanged our Key West Hyatt week for a week here; had a one-bedroom townhouse, unit 423. Get the bad out of the way 1st: 1.while...More

Thank Maine-ah
Response from HyattHighlands, Manager at Hyatt Residence Club Carmel, Highlands InnResponded 1 week ago

We're happy you had a gorgeous room and such a good experience with housekeeping and very sorry about the level of service you received at lunch and check out. We will be sharing your comments with our staff as a reminder of the importance of...More

Reviewed 2 weeks ago

My husband and I were very excited about the night we had planned to celebrate our anniversary at the Highlands. I had not been there in several years but we checked in later in our day around 4pm not expecting any issues. Because I booked...More

3  Thank lcchoate
Response from HyattHighlands, Manager at Hyatt Residence Club Carmel, Highlands InnResponded 2 weeks ago

We are so sorry for this disappointing experience with us. The resort was sold out and we dropped the ball with you and truly apologize that this happened. We try to exceed expectations for our guests and we failed to do that for you. We...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$344 - US$898 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$344 - US$898 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Carmel
#17 Romantic Hotel in Carmel
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (777)
Room & Suite (495)
Dining (74)
Pool & Beach (54)
Amenities (11)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
britty123
14 January 2018|
AnswerShow all 5 answers
Response from allu593 | Reviewed this property |
I don’t the exact date but the renovations were more like a poor refresh. I was not impressed at all. The bathrooms were especially disappointing. But remember this hotel is all about the views!
0
Votes
Christy L
30 June 2017|
AnswerShow all 2 answers
Response from Snorris57 | Reviewed this property |
The no, not all the rooms have an ocean view. He deafly need to ask about that when you're making your reservation.
0
Votes
Christy L
30 June 2017|
AnswerShow all 4 answers
Response from Bill33832 | Reviewed this property |
No. Probably 75% have ocean view. Make sure you ask for one. I think rooms 201-219 are probably the best view.
1
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Room Tips
"Find another hotel where rooms don't smell like a campfire."
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"The 400s rooms were an excellent, quiet location."
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"Ocean view worthwhile"
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"I think most rooms have an ocean view! Request it to make sure! It's beautiful!"
Read review
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