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The Hideaway

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262 Reviews from our TripAdvisor Community

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Showing 260: English reviews
nyc, United States
Reviewed 4 weeks ago

My husband and I made a booking in person and did not have reservations. We wanted to see the place in person first. It was beautiful and the staff was even better. Kayla at the front desk was so gracious and even let me preview my room before I selected it as they had 2 open. It was a cool...

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Helpful?
Thank Larissa R
Roy C, General Manager at The Hideaway, responded to this review

Hi Larissa I'm really happy to read that our team made such a great impact with you. I agree that as nice as our property is we have it is the individuals that work here that really make it special. I'll will be sure to pass your kind words. I hope that you will come back soon. Thank you

Glen Ellyn, Illinois
Reviewed 4 weeks ago

This is a nice inn, walking distance throughout Carmel, although at the far end of town. The room was very nice, comfortable, clean and updated, but small. Next time I would upgrade to a larger room. The breakfasts were the best! Fresh, simple yet very good! In addition to fruit, cheese, hard boiled eggs, cereal, yogurt, breads ; each day...

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Thank G2139TTkarenf
Roy C, General Manager at The Hideaway, responded to this review

Hi Karen I'm glad that you enjoyed your stay with us. Our breakfast is a great way to start your day. The afternoon recetion is a great way to meet new people and make friends. We do have a nice variety of rooms so please call us when you are ready to rebook and we will make sure you get...

newport beach
Reviewed 4 weeks ago

We brought our 2 dogs and were on the first floor and the room although a little small and i would have liked to have a fireplace, it was still an awesome place to stay. Love the wine and cheese nightly and the breakfast was great. We would definitely come back. The location is awesome, and overall just a really...

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Thank wrw8
Roy C, General Manager at The Hideaway, responded to this review

Hi I'm glad that we made your stay wonderful and that your four-legged friends enjoyed themselves also. our meal services are complimented by all and it is good to read that you loved them too. I hope that you will return soon. Thank you

San Jose, CA
Reviewed 4 weeks ago

Don't expect a lot. No turndown service. No special surprises. The bathroom door is difficult to keep closed. No bureau, no fireplace, just 2 drawers in the closet for your things. The shower is attractive, but the water pressure is very low, so it took a long time to wash my hair. The bed is comfortable.

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Thank karlar860
Roy C, General Manager at The Hideaway, responded to this review

Hi Karla I apologize that we did not meet your expectations. I will take a look at your room and look into the items that you mentioned. I appreciate your taking the time to provide this information. Thank you

Orlando, Florida
Reviewed 4 weeks ago

Nice location but don't offer coffee makers in the room, breakfast hours late, shower scalding hot then lukewarm many days in a row. Nice courtyard, location is great, but not worth the money! Could hear people above us walking and talking.

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Thank jjac2017
Roy C, General Manager at The Hideaway, responded to this review

Hi I do apologize that we didn't provide you the type of experience you were looking for. We try to accomodate our guests as best we can. I will look into the water issue that you have mentioned. Thank you

Livermore, California
Reviewed 21 February 2017

After our first stay we assumed all rooms came with a fireplace. When we checked in this time and realized this was not the case we found the response at the front dest a little condescending and incredibly unapologetic. We realize we should not have assumed...but, there is a better way to handle such a misunderstanding

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Thank Sean K
Roy C, General Manager at The Hideaway, responded to this review

Hi Sean I'm sorry that we were not able to provide you with a fireplace room and that the front desk agent was not demonstrating the compassion and empathy that she should have. I hope that you will contact me directly and I will make sure that you are provided with wonderful accomodations. Thank you

Vancouver Canada
Reviewed 21 February 2017

We really had a nice visit at the Hideaway. The room, a junior suite, was very comfortable and well appointed, although I always love to have a bath and none of their rooms duo, apparently, The breakfast was very good for continental, with delicious granola, yogurt and fruit salad and a different egg dish each day. Coffee and tea were...

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Thank NancyVancouverCanada
Roy C, General Manager at The Hideaway, responded to this review

Hi Nancy I'm pleased to read that you enjoyed you stay with us. We do have rooms with baths but unfortunately in any of our suites. It is hard to say which is more popular the breakfast or our "happy hour". I apologize for any improper behavior demonstrated by the staff member you mentioned. I hope that you will come...

San Jose, California
Reviewed 20 February 2017

Very disappointed we could NOT come and couldn't cancel due to circumstance. My husband got sick from a flight and couldn't go anywhere. When I called they told me that they had to check me in regardless. if we came or not. Poor customer service.

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Thank bernadettef361
Roy C, General Manager at The Hideaway, responded to this review

Hi Bernadette I hope that your husband is doing better. I do apologize for any shortcomings in service that we may provided. I do hope that you plan to come to Carmel that you will contact me and will be happy to make arrangements for you. Thank you

Orlando Florida, United States
Reviewed 20 February 2017

For a couple of hubdred dollars you get: No coffee machine in the room Skeleton staff at the front desk who are run off their feet and calls go unanswered or to an answering service This is no frills taken to the extreme. This is nothing more than a basic motel masquerading as a cosy inn. The location is used...

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Thank John C
Roy C, General Manager at The Hideaway, responded to this review

Hi John I'm apologize that we have given you the impression that we don't provide a product nor a level of service that justifies. I hope that you will return one day and allow us the opportunity to give the wonderful experience that you deserve. Thank you

Eden Prairie, Minnesota
Reviewed 20 February 2017

Our room was very nice, clean and comfortable. The lounge area was a great place to meet with our friends and the complimentary breakfasts were very good. Downtown Carmel, with all of its shops and restaurants were only steps away. I would highly recommend this hotel.

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Helpful?
Thank Larry B
Roy C, General Manager at The Hideaway, responded to this review

Hi Larry I'm very happy to read that you had a wonderful stay with us. Our lounge and our firepit area are great spots to relax and socialize. I hope you come back and take advantage of our great location to discover Carmel. Thank you

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Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
Official Description (provided by the hotel)
We are excited to introduce The Hideaway - re-imagined, rebranded and redesigned to perfectly complement the charming beachside community of Carmel. The 24-room boutique Inn recently underwent a massive redesign and now features sleek, yet comfortable interiors and an updated courtyard. Formerly the Cobblestone Inn, The Hideaway, is just steps away from the beach and downtown Carmel-by-the-Sea. ... more   less 

Additional Information about The Hideaway

Address: Junipero Between Seventh & Eighth, PO Box 3185, Carmel, CA 93921
Region: United States > California > Monterey County > Carmel
Price Range: $315 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hideaway 3.5*
Number of rooms: 24
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Also Known As:
Cobblestone Hotel Carmel
Cobblestone Inn Carmel
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Questions & Answers

Here's what travellers have asked, with answers from The Hideaway staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suite on the ground floor that was great because of three windows.”
 of 5 bubbles NancyVancouverCanada, 21 Feb 2017 | Read review
“Do not - go elsewhere....”
 of 5 bubbles JohnC722, 20 Feb 2017 | Read review
“We chose a second floor room. No view though. Windows are THIN, beware.”
 of 5 bubbles TiffanyG870, 3 Feb 2017 | Read review
“I think rooms on 2nd floor rooms would be quietest. We had Room #10 which is tucked away in corner of patio on 1st floor.”
 of 5 bubbles gypsyheart23, 17 Jan 2017 | Read review
“I liked being on the second floor. The room next to us had more space and some better views- it was a mini suite.”
 of 5 bubbles Dreamgirl013, 30 Nov 2016 | Read review
5 of 5