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Holiday Inn Express Castro Valley - East Bay

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Holiday Inn Express Castro Valley - East Bay
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239 Reviews from our TripAdvisor Community

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Showing 236: English reviews
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Reviewed 3 days ago NEWvia mobile

Enjoyed a wonderful stay here, exceptional staff every time. Much thanks to Natasha and Omar making it feel like home every time. Thanks for the cookies Natasha. Staff at castro valley are amazing.love this place

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Helpful?
Thank Tyler P
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hi Tyler! Thank you so much for the positive feedback! I am delighted to hear that your stay's with us are exceptional, and will certainly pass along your compliments to Natasha and the rest of our team. We appreciate your business and look forward to your next stay with us! Warm Regards, Omar Ansari General Manager Holiday Inn Express -...

Reviewed 1 week ago NEWvia mobile

Our company stays here often. The staff here makes us feel like we're at home especially Natasha she made an effort to know our work schedule and makes sure we have fresh baked cookies when we return from work. This is the only hotel we will stay at when working in this area. AWSOME JOB Holiday Inn.

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Helpful?
1Thank Nick H
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! We appreciate your continued patronage to our hotel and express our gratitude for sharing your warm sentiments regarding our staff and hospitality. I will certainly pass along your wonderful comments to Natasha who is an integral part of our team. We value your business and look forward to your next stay with us! Cordially, Omar Ansari General Manager Holiday...

Reviewed 2 weeks ago via mobile

Very comfortable, feels like home. Natasha is the best. She really makes you feel at home. Every time we come to the Bay Area for work we stay here. The other Holiday Inn expresses in the area don't compete.

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Helpful?
Thank iwbisf
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear Natasha enhanced your experience with us and made you feel at home! We certainly appreciate your patronage and look forward to welcoming you back on your next visit! Sincerely, Omar Ansari General Manager Holiday Inn Express - Castro Valley, CA gm@hiexcastrovalley.com 510.889.9300

Reviewed 6 January 2017 via mobile

I had to stay a week for work. Staff was kind, room was very clean. Quiet area, felt my car was safe during the night. Highly recommend to stay here. Close off HWY easy on and off. Nice little snack bar in the lobby.

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Helpful?
Thank Frank S
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Frank! Gratitude for the great feedback. My staff joins me in thanking you for acknowledging our clean, quiet, and safe environment. We appreciate your business and hope to welcome you back in the near future. Warm Regards, Omar Ansari General Manager Holiday Inn Express - Castro Valley, CA gm@hiexcastrovalley.com 510.889.9300

Santa Rosa, California
Reviewed 17 December 2016

We stayed here one night while attending a family hoiday party. Hotel was clean and comfortable. Room was clean and average with all the expected amenities. The staff was superb and very helpful Moran at the front desk was exceptional figureing out a billing situation and the staff at checkin was very nice. Wifi works great!

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Helpful?
Thank hutchplace
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! Thank you for sharing your feedback with us following your recent stay at our hotel. We appreciate you acknowledging our team members and will certainly pass along your compliments to them. Our fiber optic Wi-Fi has been really impressive and we are getting great feedback from guests. I am pleased to read that you enjoyed your stay with us...

San Lorenzo, United States
Reviewed 14 December 2016

We checked ou into our 5th week of staying here. During our home remodel, one week out of the home quadrupled with contractor schedule conflicts and the Thanksgiving Holiday. The Holiday Inn was our home away from home. Beautifully appointed, recently refurbished and efficiently appointed, we got to know the staff and met interesting people. Housekeeping and front desk services...

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Helpful?
Thank Norman F
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Norman, It is a great pleasure to read your thoughtful and motivating review based on your experience with us. Your kind remarks regarding our staff and management team moves us very deeply and inspires us to always do our best in taking care of our guests. I am pleased that we were able to accommodate you and make life...

Reviewed 20 November 2016

Stayed here in July 2016 for a few nights. The hotel was very clean and the staff was excellent. The manager (I believe her name was Elizabeth) was absolutely fantastic as well, very personable and talks to guests like friends. The hotel offers free hot breakfast, which was pretty much on par with other hotels who also offer hot breakfast....

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Helpful?
Thank John G
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings John! Thank you for sharing your feedback following your recent stay with us. It is great to hear that we exceeded your expectations and provided you with a comfortable and friendly stay. We appreciate your business and hope that you keep us in mind on your next visit to Castro Valley, CA. Cordially, Omar Ansari General Manager Holiday Inn...

Napa, California
Reviewed 15 November 2016

The manager, Chanday, was very welcoming, personable, helpful and fun! Dealing with her was a pleasure. Because of Chanday we will definitely be back. The other staff members were also very nice. May we move in?

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Helpful?
Thank napajones2
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, Thank you so much for sharing your feedback with us following your recent stay at our hotel. We appreciate you for acknowledging our manager's efforts and I will certainly pass along your compliments to her. Gratitude for the kind sentiments and look forward to welcoming you back soon! Cordially, Omar Ansari General Manager Holiday Inn Express - Castro...

Salinas, California
Reviewed 14 November 2016 via mobile

Accommodations and bed are comfortable, modern decor, a good sleep in a convenient location but skip the breakfast. Thin greasy bacon, rubbery eggs in molded shape and so on. Might want to find a nearby restaurant or coffee house.

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Helpful?
Thank Jennifer P
HIEXCASTROVALLEY, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Jennifer, I would like to profusely apologize that our breakfast was not up to par, and consequently, for it adversely affecting the totality of your experience with us. I don't think it's fair to give us two dots based solely on our breakfast, as you had indicated positive aspects during your stay. We will focus our attention on improving...

Reviewed 5 November 2016

Great place to stay. Clean room. Very good continental breakfast. Convenient parking. Easy access to high school reunion site and other attractions. Free newspapers. And best of all, the manager, "Chandan" was extremely helpful with everything.

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Helpful?
Thank August C
HIEXCASTROVALLEY, Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! Thank you for the excellent review. We appreciate your recommendation and are pleased to hear that you enjoyed your stay with us. We will certainly pass along your wonderful compliments to our Assistant Manager Chandan and look forward to welcoming you back in the near future. Warm Regards, Omar Ansari General Manager Holiday Inn Express - Castro Valley, CA...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 

Additional Information about Holiday Inn Express Castro Valley - East Bay

Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
Region: United States > California > Castro Valley
Price Range: $210 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Number of rooms: 54
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Castro Valley - East Bay staff and other travellers.
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over a year ago

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Questions? Get answers from Holiday Inn Express Castro Valley - East Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the fourth floor and very quiet.”
 of 5 bubbles hutchplace, 17 Dec 2016 | Read review
“North side has better views. Some covered parking is a plus!”
 of 5 bubbles normanf96, 14 Dec 2016 | Read review
“Top floor nice (with slight freeway noise).”
 of 5 bubbles 277augustc, 5 Nov 2016 | Read review
“All room quiet. Air Conditioner works and powerfull showers too. HOTTUB is hot and never crowed. Been coming here for years.”
 of 5 bubbles barbaramatthew1999, 18 Sep 2016 | Read review
“Ask for rooms on the back of hotel as street noise is loud on week day mornings.”
 of 5 bubbles mamasu2035, 25 Jul 2016 | Read review
5 of 5