Check in staff was very nice. No hot water in my first room. She came in and tried to get it to work. Moved me to a new room and water was warmer but still not hot. The key card to the new room didn't work and I had to get a new key when I came back from breakfast.
Improvement needed everywhere. The sheets must be changed. The bed bugs need to be eliminated. The washer/dryer needs to have rules. ABSOLUTELY NO WASHING WITHOUT DETERGENT. If you wash without detergent, your clothes are not getting cleaned, and you are making the washer…
The staff is great, they always take good care of me. I appreciate the excellent staff and excellent service. I am always a grateful, happy guest. The rooms are clean, comfortable and nicely furnished. Sometimes I bring my dog and it is a pet friendly happy hotel for him also.
Would stay there again and send as many people as i could. the best of the best i have stay at 5 star hiltons etc and none coould compair this place. we were there for a long time and everyone every day made it wonderful day.
Could hear neighbors talking all night Smells transfered through ventilation and did not vent out very quickly Stain in carpet and shower curtain Check in was good Location good. Not much restaurant selection close by except fast food.
"3rd floor is quietest..."
"No idea since we never got to stay there because of being booked in the wrong hotel by GetARoom.com"
"a room NOT facing the freeway"
"Regular rooms are smallish with no comfy chair, plenty of room in suites with sofa."
"All of the rooms are nice"