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Sheraton Cerritos Hotel at Towne Center

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Sheraton Cerritos Hotel at Towne Center
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305 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Cerritos Hotel at Towne Center
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Showing 292: English reviews
Reviewed 4 July 2014 via mobile

We stayed a full week at the hotel. Overall based on the reviews I read I am disappointed. First off you pay 9.95 for internet services that barely works, in addition horrible reception on TV in room. Room contained a hodge podge of mismatched and broken furniture. Maid service is horrible, front desk even worse. The ladies at the Starbucks...

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Helpful?
Thank Laurie Y
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Please accept my apology for missing the mark in your guest room. We are very concerned and do want to correct the poor TV reception and substandard housekeeping service. Please send me a private note with your room number (or last name and arrival date), so we can take the necessary action. Thank you for your kind words...

San Pedro, CA
Reviewed 19 June 2014

Just completed a very pleasant points stay at the Cerritos Sheraton. I arrived early and was happy to find out that a room was available for me. The lady at the front desk who checked me in was exceptionally efficient, friendly, and a pleasure to meet. Her smile and friendly demeanor was infectious. Truly a remarkable employee for Sheraton. I...

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Helpful?
Thank ChiefDennis
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for the great review! Our staff will be very pleased to hear these great comments. Please accept my apologies regarding your dinner. Your feedback is appreciated and continuous improvement is important to us. We hope to be of Service to you upon your next visit to Cerritos! Kent Galante General Manager

Reviewed 12 June 2014

Very poor breakfast. No vegetable, shabby buffet. The laundry service, takes 6.95usd for a pair of socks, lost my friend's cloths but the supervisor of the service did not admit their wrong. Though the service takes delivery charge 7.5usd, my cloths was not delivered. No fridge in a guest room. No bathrobe. No letter pad and envelope. No worth to...

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Helpful?
1Thank 昇山
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your post and please accept my apology for your poor impression of the hotel. I am terribly sorry you did not enjoy your breakfast experience. We do not get requests for vegetables on the buffet but this is certainly worth considering. We are always interested in exploring different ways to improve and make the selection interesting. Our...

Long Beach, CA
Reviewed 2 June 2014

Great ballrooms for events and meeting, friendly staff, conveniently located next to the Performing Arts Center and the Towne Center. Great fountain outside! Free parking, clean property. Nothing exciting but does what you need it to. Lots of restaurants and shops across the street.

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Helpful?
Thank Andrea V
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for your feedback on our hotel. I am very pleased to hear that you enjoyed your stay and that you also enjoyed all of the local attractions in the area. We hope to see you again as a returning guest. Kent Galante General Manager

Dallas, Texas
Reviewed 28 May 2014

This hotel is well located and comfortable. Pricing was reasonable. Nice fitness center. Convenient to shopping, and everything in OC. The rooms were week maintained, and staff came by daily to take care of seeing to my comfort. I recommend highly.

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Helpful?
Thank CSamSmith
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am very pleased to hear that your enjoyed your stay with us. Our staff will be pleased to know that they provided you with excellent service. We hope to see you again as a returning guest.

San Luis Obispo, California
Reviewed 13 May 2014

I booked a room for a basketball tournament in the area online using the AAA rate. This was the rate description: Aaa Club Lounge Automobile Association (auto Club, Caa And Arc Europe) Members Are Eligible To Receive A Discounted Rate On Sheraton Club Rooms And Lounge, Including Complimentary Breakfast For Two, All Day Snacks, Afternoon Appetizers And Wi-fi. Proof Of...

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Thank 3kids2kauai
Los Angeles, California
Reviewed 9 May 2014

This is my (slightly modified) review from another well known review website: Pros: -Bfast is pretty decent. They say it's $17 a person but guests get it for free. I -free parking -free wifi (limited to 3 devices) -$5 "Starbucks" credit for forgoing housekeeping Cons: -my corporate rate was $200 a night. This is definitely not worth 200 a night....

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Thank Angbas81
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for taking a moment to post your feedback here. I want to extend my apologies that your recent stay fell below your expectations. Thank you for bringing these issues to our attention. We will be purchasing a scale so we don’t run into this problem again. Also, we will make sure our engineering department is aware...

Reviewed 27 April 2014

Booked a room for my colleague coming for meeting in Cerritos, got an excellent rate for a 2 night stay. Tried to book another room for a second colleague coming in for one night only and the system showed no vacancy. However, when I tried booking two nights it showed availability! Called Sheraton and the agent tried several attempts using...

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Helpful?
Thank Timothy L
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for your post and please accept my apology for the difficulty you had during the reservation process. At times the reservation system may require a multiple night stay over high demand dates. This may be why you were able to make the first reservation (for two nights) and not the second reservation (for one night only)....

Encinitas, California, United States
Reviewed 14 April 2014

Used this hotel for the proximity to our Son's university, very pleased. The hotel is beautiful, the rooms well appointed, the beds very comfortable, and the staff wonderful. Our only complaints are that the pillows are useless, the jacuzzi was about 80 degrees (cooler than the pool) and the elevators slow.

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1Thank Marti R
South Pole
Reviewed 13 April 2014

This is the most consistently high quality Sheraton in Southern California. They never disappoint! The restaurant is super convenient and is always easy in/easy out. They also know how to take care of their Starwood elite guests!

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1Thank Viking94708

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 

Additional Information about Sheraton Cerritos Hotel at Towne Center

Address: 12725 Center Court Drive, Cerritos, CA 90703
Region: United States > California > Cerritos
Price Range: $201 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
Number of rooms: 203
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Cerritos Hotel at Towne Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer a higher floor”
 of 5 bubbles marydP6892NC, 14 Feb 2017 | Read review
“There are several dinner restaurants located nearby if you do not wish to eat at the hotel”
 of 5 bubbles pnwguy1j, 24 Jan 2017 | Read review
“Go elsewhere”
 of 5 bubbles sasnks, 4 Oct 2016 | Read review
“Always look at a room before unpacking.”
 of 5 bubbles VideoAdventures, 7 Sep 2016 | Read review
“Our room overlooked the pool, which was good for a family.”
 of 5 bubbles SadEyeJoe, 21 Jul 2016 | Read review
5 of 5