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The good outweighs the bad so I'll start with the positives first. The hotel is big, reasonable pricing, great staff, free parking, and across the street from a shopping center which was convenient. The restaurant in the hotel offers decent food as well if you...More
Thank Chisholm L
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 14 November 2016
Thank you for sharing your recent experience with us. It’s always nice to hear our guests received great service, enjoyed the good food and accommodation. I appreciate your honest feedback about our guest rooms and the clumpy pillows – they have been replaced already. The...More
I booked the room 3 days in advance since I had an event to attend. Upon my arrival in the lobby I was very pleased with what I seen. I was excited since it looked like I would be enjoying my stay! Unfortunately that's where...More
Thank Rosie C
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 11 October 2016
Thank you for your honest feedback and please accept my deepest apology for not having a room for you when you arrived, forcing you to find other accommodations. The hotel was faced with an unavoidable oversold situation, which is very unusual. I sincerely regret the...More
The room was ok. Not great, ok. I expected better from a Sheraton. The main reason for the 3 vs 4 stars was the air conditioner. The temp was 78 when we got to the room, maintenance was there twice and we simply gave up....More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 7 October 2016
Thank you for your feedback regarding your recent stay. I am very sorry to hear that the air conditioning was a problem during your stay and I wish a room change was an option for you when it happened. I appreciate receiving feedback on your...More
I stayed here 5 nights for work. The staff are wonderful, and very helpful. The rooms are clean, up to date, and nice. The pool area is relaxing, and the food is very good. We felt the best part was the location as it is...More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 5 October 2016
Thank you for sharing your wonderful experience with us. I’m thrilled to hear that you enjoyed every single moment at the hotel. Being in a central location is definitely a plus and I’m happy to know that you were able to check out the area....More
Across from the preforming arts center and just across the intersection from shopping mall. Has a nice fountain & statues out front. Parking in the on-site lot is free, a rarity these days.
We checked-in after 10 pm, when we got to the room we...More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 19 September 2016
Thank you for sharing your recent experience with us. I truly care about how your felt when with us and wanted to make sure we make it right for you. I am embarrassed to know that the dishes were in the hallway when you arrived,...More
US$155 - US$243 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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