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The front desk personnel is fantastic and I couldn't have felt more welcome. The rooms are great for the money and they were in great condition. I will definitely stay here again!!! I will recommend this hotel to all my friends and family! The night...More
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 7 June 2013
Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed your stay with our location and our staff took such great care of you, especially Kathy. We look forward to seeing you again, should your travels bring...More
For all of the negative comments everyone deserves a chance to correct the issues, I've stayed here off and on for awhile now & everyone works hard and making things happen and correcting minor issues that happen. We always get treated with respect like we're...More
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Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 21 May 2013
I appreciate you taking the time to write such a lovely review. I'm thrilled that you had such a wonderful experience at our hotel, and because of that, you will be returning to our property when you are in the area again. We look forward...More
This place has poor plumbing and poor customer service. I found a leak from the bathtub wall and they threw down a couple of towels. Then apparently the plumber shows up at 2AM with a master key and tries to get into the room. What...More
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 14 May 2013
I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed that our message to switch you rooms wasn't delivered to you correctly. After a call went unanswered, I left a voicemail on your room phone stating...More
I travel to CA a lot. I hate being a random guest. I always stay at this facility where I am greeted by name, usually given my consistent room number and always treated like a friend. I am taken care of and the staff is...More
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 9 May 2013
Laura - I appreciate you taking the time to write such a heartfelt review. It truly is wonderful reading reviews like yours. It's great to hear that not only our location, but our staff has provided you with a "home away from home" experience. We...More
A kitchen with no tools although it is marketed as a "fully equipped". A bathtub/shower that need some scrubbin-it drained poorly so my guess is its challenging to clean. Just some attention to basic details would be a big bonus.More
Response from Manager_11525, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 8 May 2013
Michael - I appreciate you taking the time to write a review of your experience with us. Please accept my apologies that your room lacked the pre-stocked amenities normally found in the kitchen area. As well, for the lack of cleanliness of your room overall....More
US$91 - US$158 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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