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Best Western Chula Vista/Otay Valley Hotel

CancelonUS$100*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$136*
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Best Western Chula Vista\/Otay Valley Hotel
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214 Reviews from our TripAdvisor Community

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Showing 195: English reviews
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Phoenix
Reviewed 5 days ago NEW

Employees was very generous and helpful. The room was very clean and fresh parking was easy, also The breakfast was amazing. Over all experience was great I always stay at best western when I travel. A+

Review collected in partnership with Best Western
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Helpful?
Thank 894dandreh
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Guest, We appreciate your kind comments. Thank you for the A+, everyone is delighted to learn that we succeeded in making your stay pleasant. We hope you come back soon. Regards, Victor M. Carrera General Manager

Chicago
HOTEL’S FAVOURITE REVIEW
Reviewed 9 December 2016

The hotel itself very clean and spacious. The staff was fantastic and made me feel like I was a valued guest. The continental breakfast was fantastic and a nice cherry on top. 15 minutes away from downtown San Diego. The staff from the GM down to the maids were all accommodating and went above and beyond expectations. The staff remember...

Review collected in partnership with Best Western
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Helpful?
Thank Ryan R
About Hotel's Favourite Review
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Ryan, Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service. Sincerely, Victor M Carrera General Manager

Reviewed 1 week ago via mobile

We love staying here. It's very quiet and has breakfast. Right off the 8 and a couple minutes to the 5. Always very clean. friendly accommodating staff. parking is not an issue. About 20 minutes from Imperial Beach which is nice and quiet not full of tourists

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Helpful?
Thank AnnMarie H
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Guest We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come visit us again. I am sure our staff will be delighted to provide you with excellent service one more time. Sincerely, Victor M. Carrera General Manager

Pittsburgh, Pennsylvania
Reviewed 1 week ago

Clean, comfortable room in a great location at a reasonable price for the area. The free breakfast was amazing - great quality and plenty of choices. Hotel staff was helpful and friendly. Internet was pretty slow, but usable.

Review collected in partnership with Best Western
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Helpful?
Thank lorip787
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Guest We are delighted to read your comments. Every staff member at Best Western Plus Otay Valley Hotel Thanks you for staying here. We hope to see you soon. Regards, Victor M. Carrera General Manager

Las Vegas, United States
Reviewed 1 week ago

We enjoyed are stay at the Best Western. The room was clean and the bed was comfortable. The only complaint would be the noisy neighbors but that usually is unavoidable. The breakfast was nice and very convenient. I would stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank lisapP2732XT
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Guest; Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer. I have to say our breakfast crew has been doing an excellent job. Thank you for your visit. Regards, Victor M. Carrera General Manager Dear...

Reviewed 2 weeks ago

As for me and my family we've had a wonderful experience here at the Otey Valley best western hotel in Chula Vista. From arrival to departure our experience was wonderful and the staff very helpful and friendly. the room quality was nothing less then extraordinary. Thank you best western!

Review collected in partnership with Best Western
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Helpful?
2Thank Calilineman
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Guest We appreciate your comments. We are happy to have successfully hosted you and your family. We hope you visit us again soon. Respectfully, Victor M. Carrera General Manager

Palm springs
Reviewed 26 March 2017

The hotel need a lot of tlc. Clean shower, toilet and fix water pressure. Our room needed fumigating. Didn't smell clean. The lady attending breakfast was very helpful and dedicated to her work. Checking in at night was a very unwelcoming.

Review collected in partnership with Best Western
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Helpful?
Thank N O
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear guest, We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them spotless. We are working hard to make sure that we provide a room...

Tucson, Arizona
Reviewed 25 March 2017

With unfortunate timing the hotel was experiencing maintenance problems which displaced us from our needed 2 queen bed rooms to one queen bed rooms. (Alternative was one king smoking room.) I agreed to stay as the manager agreed to discount 50%of the price the first night and be charged for the price of a single bed per room. Two of...

Review collected in partnership with Best Western
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Helpful?
1Thank deborahwA7707RO
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Deborah, We would like to apologize for the unusual circumstances that occurred during your stay. I want to assure you that the discount that we promised was issued. it did not reflect soon enough, as the period of time for a refund to reflect can be delayed depending on your banking institution. We corrected our water heater issue in...

Reviewed 2 January 2017 via mobile

Stayed 2 nights. All i can say is you get what you pay for. The room was outdated, walls were dirty and there was a leak in the bathroom ceiling. Staff is friendly and accommodating. Breakfast was decent and quick.

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Helpful?
Thank Tanya A
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear guest, We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them spotless. We are working hard to make sure that we provide a room...

Reviewed 31 December 2016

I have been staying here for the last few weekends as i was visiting family in San Diego and Christmas shopping and have always had a good experience in my stays. Their rooms are brand new and the beds are super comfortable. I spent hours streaming Netflix taking advantage of their free and reliable signal. There is also free parking...

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Helpful?
1Thank Flaviano B
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this review

Dear Flaviano, Thank you very much for your comments. We are glad that you had an excellent stay with us. We look forward to your next visit. Regards, Victor M. Carrera General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld and the Sleeptrain amphitheater. ... more   less 

Additional Information about Best Western Chula Vista/Otay Valley Hotel

Address: 4450 Main Street, Chula Vista, CA 91911 (Formerly Best Western Plus Otay Valley Hotel)
Region: United States > California > Chula Vista
Price Range: $123 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Chula Vista/Otay Valley Hotel 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Chula Vista/Otay Valley Hotel staff and other travellers.
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Questions? Get answers from Best Western Chula Vista/Otay Valley Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not facing fwy.”
glory2013, 30 Sep 2016 | Read review
“Avoid room 138, the smoking room. Second floor rooms are more quiet.”
Sam837250, 24 Sep 2016 | Read review
“If you do not smoke be sure to request a Non Smoking room. Rooms more quiet on the side facing the Gas Station.”
bobvickie98, 5 Sep 2016 | Read review
“Be sure you get a non smoking room as the others reek!”
davecZ3296VP, 28 Aug 2016 | Read review
“Be aware, they cancel your reservation if another guest who will pay higher price arrives”
lvpool, 1 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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