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Best Western Chula Vista/Otay Valley Hotel

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Traveller (16)
Room & Suite (9)
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Overview
  • Excellent27%
  • Very good36%
  • Average18%
  • Poor11%
  • Terrible8%
Travellers talk about
“circle k”(8 reviews)
“gas station”(13 reviews)
“chilaquiles”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Chula Vista/Otay Valley Hotel
Special Offer: BWR Bonus Offer
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Offers from Best Western Chula Vista/Otay Valley Hotel
Special Offer: BWR Bonus Offer
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (267)
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71
80
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22
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LanguageEnglish
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71
80
43
29
22
Show reviews that mention
All reviewscircle kgas stationchilaquilessmoking roombreakfast room isstay there againpool and hot tubwafflesfelt safebed was comfortablemexican bordersan diegonice roomclean roomsright next doorstayed nightsminute drive
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1 - 5 of 245 reviews
Reviewed 5 days ago

This hotel seems to be under staffed. Instead of being in the mid level tier of hotels this one is falling to a lower level of service but is asking for a mid range of hotel pricing. You will be getting a Red Roof or...More

Review collected in partnership with Best Western
Thank gnapierbarnes
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 4 days ago

We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them...More

Hotel's Favourite
Reviewed 5 weeks ago

Love that I can stay here at a fraction of the cost when compared to other hotels. A full hot breakfast, hot tea, pastries, etc plus a pool and hot tub. Would just love to hang out in the pools all day.

Review collected in partnership with Best Western
Thank Irishtomato19
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 4 weeks ago

We appreciate your comments. We are happy to have successfully hosted you and your family. We hope you visit us again soon.

Reviewed 1 week ago

Watch your bill they didn’t charge what I was quoted on my reservation. Not only that but they charged my husband twice for the same room. I have a receipt for cash and a charge on my card two different amountsMore

Review collected in partnership with Best Western
Thank erikabriterik
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 5 days ago

We apologize for not meeting your expectations. We work very hard to make sure that our guest feel welcome from the moment they step into our doors. We also continuously check and test all the amenities in the room to make sure they function when...More

Reviewed 3 weeks ago

Great sleep good custumer service rooms were very clean low outside noise. No issues with the check in nice and simple. Ez parking close to the rooms. Great pool area and also good breakfast n hot as wellMore

Review collected in partnership with Best Western
Thank eduardopesina86
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 3 weeks ago

Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our service. We hope you will visit us again...More

Reviewed 4 weeks ago

I suspect corporate policy has made check-in for guests a very arduous process, taking 10 minutes per guest/couple at a time. When we arrived as a block of guests, it took over 2 hours to get them checked-in. Also, the room keys were VERY faulty,...More

Review collected in partnership with Best Western
Thank UncleVic
Response from Bestwestern8555, Front Office Manager at Best Western Chula Vista/Otay Valley HotelResponded 4 weeks ago

We apologize for not meeting your expectations. We work very hard to make sure that our guest feel welcome from the moment they step into our doors. We also continuously check and test all the amenities in the room to make sure they function when...More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
US$94 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$94 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (16)
Room & Suite (9)
Questions & Answers
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Adriana C
September 26, 2016|
Answer
Response from JBA_2001 | Reviewed this property |
18
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Votes
Room Tips
"We didn't have a choice, but I would have chosen a higher floor."
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"Rooms on the west side are probably quieter."
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"Try to get a room on the backside (south) to avoid road noise."
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"Not facing fwy."
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