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Clarion Hotel

Booking.comUS$118*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Clarion Hotel
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115 Reviews from our TripAdvisor Community

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Showing 110: English reviews
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Reviewed 3 February 2017 via mobile

I decided to stay here for convenience as I was attending a three day conference here. I didn't check ratings or comments (my mistake). It took me six calls to make an actual reservation. I kept getting put on eternal holds, getting disconnected, etc. The manager answered the final call and was pleasant, and explained there were new people. All...

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Helpful?
Thank Vanessa N
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Vanessa, I do apologize that your recent stay with us was not pleasant. As for any drug deal, etc; we have a 0 tolerance, and the police department should have been contacted. I have shared your challenges with our staff to help us to improve. We are looking forward to the public space remodel scheduled for later this year. And...

Arroyo Grande, California
HOTEL’S FAVOURITE REVIEW
Reviewed 5 October 2016

I don't remember staying at a Clarion before. Never been to this location before. Got an warm greeting upon arrival (Antonia). A nice room in the tower on the top floor. That night was a Sunday so they had happy hour in the very large bar. Food and discounted drinks were available and they were good. I was very pleased...

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Helpful?
Thank 924larry
About Hotel's Favourite Review
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Dear Guest, Thank you so much for your business. I am happy you were able to enjoy our lounge and happy hour. Football on Sundays...We look forward to seeing you again soon. Sincerely, Mary Ann Rhoe

Concord, California
Reviewed 29 January 2017

I was surprised by the ridiculous amount they hold on your Credit Card. $200 a night. I've paid half that at Hilton, Marriott & Crown Plaza. The mattress was uncomfortable , pillows way too small. It's more like an overrated Motel.

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Helpful?
Thank Grecogrl65
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Dear Guest, Thank you for your business. I do apologize that your stay with us was not pleasant. Our staff will continue to improve the hotel and quality. We ask that you give us another try in the future. We are happy about our internet and cable upgrade. It will be complete by mid February; and we do have our...

Reviewed 26 January 2017

I just hosted an event at The Clarion Hotel and had an excellent experience. The ballroom was recently upgraded with new carpet, wall coverings, chairs and lighting. There are a number of well placed access doors and the room is close to the front desk, restrooms and guest rooms. Even better, the hotel has an extremely competent staff that oversaw...

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Helpful?
Thank Bill G
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Bill, It is always a pleasure to work with you. Thank you so much for sharing. We look forward to your next event. Sincerely, Mary Ann R

Stringer, MS
Reviewed 14 December 2016

This was a business trip, and this hotel fit my budget. Check in and out was easy and the staff was friendly. There is a $200 deposit when you check in, but it was quickly removed after check out. It is not the most modern of hotels, but it was clean and the heat worked well. There are signs of...

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Helpful?
Thank MSwaynee
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Thank you so much for sharing your recent experience with us. We do offer upgraded guest rooms located in our Tower Building with interior corridor. We hope to see you again soon. Sincerely, Mary Ann

The Sea Ranch, California
Reviewed 14 November 2016

My husband stayed here in Nov. 2016. Our checking account was overcharged and when we called, the woman at the desk insisted it was a bank error and there was nothing she could do. I called again to talk to the manager and when I called, the auto voice mail said no one was available to answer the phone -...

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Helpful?
Thank RZandGG
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Dear Guest, Please contact us immediately if you still are requesting assistance. I apologize if I was not in the office when you tried to contact me. I did not have a voicemail to return. I hope all is well; I apologize for any inconvenience. Sincerely, Mary Ann R General Manager

Los Angeles, California
Reviewed 20 October 2016

I have been staying at this hotel on different weeks, for a night or two, for a long period of time. It is in a great location and has in the past always offered great value. Recently the overnight costs have almost doubled from a year ago and yet there is no visible upgrades that have taken place. The hotel...

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Helpful?
Thank trishsoto
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Dear Guest, We do appreciate your business. We have been improving our guest rooms and are looking forward to our Tower guest room renovations to begin early 2017. Our ballroom has been renovated and is ideal for any special event. Please talk with our Sales department regarding any corporate rates. We hope to see you again soon. Sincerely, Mary Ann...

Hidden Valley lake, ca
Reviewed 5 October 2016

The rooms were old and the fan in the bathroom ran all night. Noise from the freeway was really loud. I would not recommend this hotel is you want to sleep. It was not very clean. I couldn't even crack the window for a little air.

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Helpful?
Thank plafranchi
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Dear Guest, I apologize that your recent stay with us was not pleasant. I will inform our staff to look into repairing the fan in your guest room. Please contact our staff to inform them of your guest room. Sincerely, Mary Ann Rhoe General Manager

Los Angeles, California
Reviewed 13 August 2016

I had a quick last minute trip to Concord and this seemed liked the best bet. Hotel was crowded that night. Only one check in person. I wasn't delayed, however. Wifi problem had been going on for a few days. The manager, forgot his name, offered a discount and that was great. Even admitted they were trying to upgrade the...

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Helpful?
Thank leshlb
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Thank you for your business and patience while we continue to improve the hotel. I hope to see you again in the future. Sincerely, Mary Ann Rhoe

Reviewed 15 July 2016 via mobile

Karen at the front desk was great. Room comfortable. TV not as clear as it should be. Breakfast food better then most. Breakfast staff better then all. Restaurant closed early my first night. Wish it had the second. Service slow. Food cold. Waitress made it clear she was doing more then her job. If I wasn't so tired from working...

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Helpful?
Thank Ronald D
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Dear Guest, I thank you very much for your business. I apologize that our service in the restaurant did not meet up to both your or our expectations. We are looking forward to many changes in our restaurant; We hope you will allow us another chance to WOW you with both the quality of our food as well as service....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Clarion Hotel

Address: 1050 Burnett Ave, Concord, CA 94520-5713
Region: United States > California > Concord
Price Range: $139 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Hotel 2.5*
Number of rooms: 198
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel staff and other travellers.
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Questions? Get answers from Clarion Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most of my clients prefer the tower rooms vs the garden rooms.”
L4526KXbillg, 26 Jan 2017 | Read review
“Best value for the money. Pay for the tower room.”
924larry, 5 Oct 2016 | Read review
“Choose the tower...longer walk from car, but quieter.”
leshlb, 13 Aug 2016 | Read review
“be aware that some rooms are inside main building and others have outside entries. Makes a difference if weather is bad.”
bjt48331, 7 Apr 2016 | Read review
“Stay in the tower... better yet, stay somewhere else”
CJRM, 1 Sep 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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