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The hotel is located on a very busy road but there are options of restaurants along this road within walking distance. However, it is a good 3 mile drive to the lively Downtown area (not walkable). We had a room on the ground floor opposite...More
We've had 5 nights here at the start of our trip away from the bustle of the City. The room is large and clean. A preference would be for more hooks and rails to put wet towels and swimmers on.
The pool is clean although...More
We stayed here for a total of 5 nights as we moved our son to the area. We had a double queen room on first floor. It was clean & beds were comfy. There was a loud noise in the wall which woke me up...More
We stayed for the location, to visit family in Concord. It's on a main street with lots of options for markets and restaurants nearby. However, for the price, we were disappointed in the low quality.
The room was very dated, patches and repairs made roughly....More
Response from HeritageHG, General Manager at Best Western Heritage InnResponded August 14, 2018
I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction.
We are already working on tackling the problem as I write this, and Hope that you...More
I stayed here with family while attending a concert at the Concord Pavilion. It was about 10 minutes away, so very conveniently located and an easy drive or Uber/Lyft ride away. We had a room with 2 beds. The room we stayed in was so...More
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a ...Morefavorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. Less
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