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Best Western Heritage Inn

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Traveller (33)
Room & Suite (12)
Pool & Beach (3)
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Overview
  • Excellent25%
  • Very good35%
  • Average17%
  • Poor11%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Heritage Inn
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Reviews (396)
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All reviewswestern heritageroom was cleannice place to stayconcord pavilionconvenient locationstayed one nightfree breakfastpetslodgingcaliforniakitchenette
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41 - 45 of 381 reviews
Reviewed August 7, 2017

There was a construction crew staying in the next room by us and they were playing music loud and drinking beer outside their room. The staff took care of the problem. We moved to a different room. It was not the staff problem, it was...More

Review collected in partnership with Best Western
Thank florienef
Response from HeritageHG, General Manager at Best Western Heritage InnResponded August 11, 2017

Hello, We are so glad that we were able to resolved the issues before hand. Thank you for allowing us to serve you and also choosing our hotel. We know that you have a lot choices but we're glad you're with us. You did the...More

Reviewed August 3, 2017

Horrible Hotel!!! The staff was very nice really the only thing I can say nice is they are nice and friendly. The room smelled and was dirty with a bad aunt problem. Found used kleenex in bed.... gross!!!More

Review collected in partnership with Best Western
Thank stevemicp1
Response from HeritageHG, General Manager at Best Western Heritage InnResponded August 11, 2017

Hello, On behalf of my entire staff we want to thank you for staying with us. We are all working very hard to make sure that all our guests have a pleasant stay. We are working on doing some remodeling and our walkways are scheduled...More

Reviewed July 31, 2017

We stayed 2 nights. The beds where comfortable. The pillows where not as comfy. Breakfast was good, a lot of different options. The swimming pool was perfect for the kids they had fun. The staff was great at check in and check out. The only...More

Review collected in partnership with Best Western
Thank 338leticiaz
Response from HeritageHG, General Manager at Best Western Heritage InnResponded August 11, 2017

Hello, On behalf of my entire team, we want to thank you for staying with us. We are glad to hear that your stay is memorable one. We are in the process in turning all our rooms to a NON smoking rooms. Please reach out...More

Reviewed July 24, 2017

Upon arrival there was a Hugh party in progress with very loud music. Was told by the rude desk person that they rent out the auditorium for different events. We tried to cancel our reservation but was told we would still be charged the full...More

2  Thank nortonjudy4
Response from HeritageHG, General Manager at Best Western Heritage InnResponded August 11, 2017

Hello, On behalf of my entire team, we want to apologized for any issues that you've had. The event in the ballroom typically ends at 11PM. I will make sure to check the room you were and in inspect the room. We are working very...More

Reviewed July 22, 2017 via mobile

Upon having issues with our stay, I was berated by management. I called the 800 number for BW and informed that the GM would call me the next day. Issues are still not resolved. I would suggest staying somewhere else.

Thank Matthew W
Response from HeritageHG, Front Office Manager at Best Western Heritage InnResponded August 7, 2017

Hello Matthew, Good day to you! I believed that the issue was resolved same day it was reported.However, we would like to apologize for any miscommunication that might have occured during your stay.We still look forward on your next visit. Sincerely, Karen Yee

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free Parking
Pool
Breakfast included
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$113 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (33)
Room & Suite (12)
Pool & Beach (3)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
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saramonique
May 25, 2016|
AnswerShow all 2 answers
Response from ellyjellybelly | Reviewed this property |
I think it is 18, but I am not sure.
1
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Room Tips
"Ask for a room away from the stairs to get a quieter room."
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"First floor by the pool"
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"select a room around the pool if you can"
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"This hotel has outside doors with parking right in front so if you are sensitive to noise a 2nd floor room..."
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