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Crowne Plaza Concord

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363 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Kamloops, Canada
Reviewed 13 February 2015

Oh dear where do I begin? This sad old dowager really needs a facelift. We stayed 2 nights and had to vacate our first room the first night because the AC didn't work and Concord was experiencing a heat wave in February. The room we eventually ended up in had a working AC but was tired, old and dare I...

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Helpful?
2Thank Patricia H
Nicholas P, Manager at Crowne Plaza Concord, responded to this review

Hello Patricia H. Thank you for your review and we appreciate you visiting us all the way from Canada. I would like to personally apologize for the cleanliness issues you faced on your recent visit with us. When it comes to hospitality, there are certain things you can control and the cleanliness of the rooms and the working order of...

Atlanta
Reviewed 11 January 2015

Hotel is right across the street from Trader Joe's and Sam's Club. Nice courtyard inside hotel. There was an airfield right outside our window on the back of the hotel where you can see small planes take off. The fitness room has 7 machines, two out of order as you can see in the picture. Rooms are nice with a...

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Helpful?
Thank vr2650
Justin S, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on Trip Advisor. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin...

Cape Town, South Africa
Reviewed 3 January 2015

I come here for work, so it's not on my top places to visit. Nice rooms, they're a little bit older, but nothing too bad. Getting to the rooms is a bit of a trek. The hallways snake around and can go on for quite a bit, it left me a little dizzy. The lobby/hotel bar is nice, but it's...

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Helpful?
1Thank Ketevan M
Nicholas P, Manager at Crowne Plaza Concord, responded to this review

Hello TreenaKravm, We truly appreciate every guest response and thank you for yours. Making our guests here for work feel at home is one of our top priorities. I'm happy to see that you enjoyed our happy hour and wine selection. I'm sorry you found our location a little dull and trapped with no vehicle. Next time your here our...

Sacramento, California
Reviewed 27 December 2014

Stayed here for 2 weeks for work as a solo female. Arrived the first night at about midnight and was pleased that it was in a decent area. Large rooms with good amenities (mini fridge, microwave, flat panel tv). First week was in room 320. Nice being on the end so very quiet, but this room in-particular needed new carpeting....

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1Thank sweetonme
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Director of...

Antioch, California
Reviewed 26 December 2014

Last week we stayed at this hotel for 2 nights. When we woke up, let me re-phrase that when we woken up at 8:30 in the morning by an airplane taking off right outside our door, I realized we had made a mistake staying at the Crowne Plaza. We walked down to the front desk that morning as we had...

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Helpful?
1Thank Jenny A
Aaron O, General Manager at Crowne Plaza Concord, responded to this review

Jenny A, We appreciate you taking the time to share your recent experience. Please accept my sincere apologies for the many challenges you experienced during your recent visit. We take a great deal of pride in providing an exceptional experience for every guest and we obviously fell well short of this during your stay. I would welcome the opportunity to...

Cranbury, New Jersey
Reviewed 23 December 2014

After a very long drive and weary travel day, I arrived at the hotel in my own car. I drove around the hotel for 5 or 6 times, could not find parking. The place was very crowded and people all over. I gave up, finally found a space in front of the lobby/valet, and checked in. Immediately a staff person...

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Helpful?
Thank Lauren H
Justin S, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. I was glad to see the hotel service provided was able to assist you with the...

Reviewed 17 December 2014

We love this place! Whenever we come to the bay area we always make the trip back to this wonderful classy hotel. It has a wonderful indoor pool and Jacuzzi in a covered atrium that even has a little putting green! Staff is friendly and the hotel is clean. The heater had a odd noise this time or I would...

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Helpful?
Thank Katie A
Justin S, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on Trip Advisor. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin...

San Francisco, California
Reviewed 10 December 2014

My first night here, I took a walk around and its a great place to be. The hotel was under construction which was not the greatest..... and the hallways are super long! That said, I loved the first time I walked in - the foyer was outstanding! Bar is superb!!

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1Thank Brett H
Aaron O, General Manager at Crowne Plaza Concord, responded to this review

Brett H, We appreciate you taking the time to share your recent experience at Crowne Plaza Concord/Walnut Creek. We are pleased to hear that you enjoyed the ambiance of the hotel and had an excellent experience at Vineyards Restaurant/Bar. While we do not have any major construction projects currently underway, we certainly apologize for any inconvenience that may have been...

Stockton, MN
Reviewed 11 November 2014

Apparently one of the larger hotel spaces in Concord. I was travelling through on business and stayed based on proximity to my needs. There was a wedding event going on and the place was wall to wall future brides. Despite the madhouse of events, the staff was very accommodating and recognized a rewards member. My room wasn't ready (I was...

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Helpful?
Thank Christopher P
Justin S, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on Trip Advisor. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin...

Martinez, California
Reviewed 9 November 2014

If I could give this place a big, fat 0 star rating I would. The rooms are outdated, the hallways smell of pet poop and urine and the carpet is stained by urine (pet friendly hotel). The carpet in the room is stained, probably from pet poop and urine, the bed is not comfortable as advertised and the service is...

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Helpful?
Thank Robin P
IHGCare, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Dear Robin P, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 

Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Dr, Concord, CA 94520-5604
Region: United States > California > Concord
Price Range: $146 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Concord staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Concord staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The executive rooms are larger, but the regular rooms are a decent size.”
cachetes73, 28 Feb 2017 | Read review
“Ask for rooms away from ice machines with views to the front of the hotel.”
thomasbV2317BE, 16 Feb 2017 | Read review
“We were on the first floor and could hear the guests on the second floor walk across the room.”
tcarpe8615, 17 Jan 2017 | Read review
“avoid rooms near ice machines and elevators”
SamB29, 27 Nov 2016 | Read review
“I like the Buchanan wing that overlooks Buchanan Field airport. Can be noisy in the a.m. but it's interesting.”
jcd1000, 17 Nov 2016 | Read review
5 of 5