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Crowne Plaza Costa Mesa Orange County

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Crowne Plaza Costa Mesa Orange County
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639 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Costa Mesa Orange County
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Showing 627: English reviews
Miami, Florida
Reviewed 18 August 2015

Great staff and available services. Manager (Sebastian I believe) was extremely helpful in providing guidance in the local area. Clean comfortable rooms and pool facilities. Great bar beside the lobby and ample parking. Conveniently located to shopping and some fantastic restaurants. We will stay here again.

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Helpful?
Thank gogo30
San Diego, California
Reviewed 12 August 2015

I'm giving this hotel 3 stars ONLY because of the manager. I stayed at this hotel over a year ago for business and had a good experience. I was again on a business trip and because of my previous experience I decided to stay at this hotel. The front desk staff is not sincere or very accommodating. The front desk...

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Helpful?
1Thank Picollo99
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Picollo99, Thank you very much for your recent stay. We are very sorry to hear of the challenging time you faced while interacting with our employees. The information provided is vital to the continual growth and success of our company and will be used as a training tool for our employees. We hope that we can welcome you back...

Canada
Reviewed 3 August 2015

We've stayed here multiple times in the past and each and every time, the staff have been one of the best we have ever encountered. We travel a moderate amount and have stayed in numerous hotels and this is certainly one of the better ones, because of the staff. They were especially helpful with any requests we had and truly...

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Helpful?
Thank 604bob
San Francisco, California
Reviewed 3 August 2015

After a long day of traveling, I arrived at this hotel at 7 PM. I went to the front desk and told Sebastian (yes, I'm naming names) that I had a reservation. He was super cocky and told me my room wasn't ready yet so I'd have to wait. Not ready at 7 PM?? Again he repeated that I'd have...

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Helpful?
2Thank Lori T
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Lori T, Thank you for your recent visit to our property. We are very sorry for the terrible experience you had at our hotel. We are currently investigating the situation with our management team. We hope your visit will not discourage your from visiting one of our many IHG Hotels located around the world. If you have any further...

Santa Rosa, California
Reviewed 31 July 2015

Besides the hotel being a great location to the 405 freeway and to McDonald's next store, the hotel is well-maintained and the hotel staff are pleasant and helpful. Also, I was very pleased with the way the hotel staff helped me solve a problem with a charge on my credit card. Thanks!

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Thank Rob G
Reviewed 29 July 2015

After another return visit to this hotel, im still surprised at how helpful and friendly the staff are. They literally go above and beyond to help you. Theyre very welcoming and I cant sing their praises highly enough, especially Javier and Josh at reception. The hotel is in a great location, with the hotel running complimentary shuttle buses. The rooms...

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Helpful?
1Thank Gemmarichards
Cranford, New Jersey
Reviewed 27 July 2015

The food was great, and I found the staff helpful and friendly, especially the early morning service in the restaurant. I would have given it a higher review but the rooms need a facelift. I loved the design but some things were a bit worn, paint needed a touchup, etc. For my purposes the location worked well.

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Thank Barbara H
Reviewed 24 July 2015 via mobile

Stayed here for two nights using rewards points then extended staying another two nights. Room was a large suite, clean, a great room for two adults and two children. We used this as a base whilst visiting Disneyland, Huntington Beach and the balboa island areas. The front desk staff, Janet was extremely helpful with any request or help needed when...

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Thank 270wayneb
Denver, Colorado
Reviewed 23 July 2015 via mobile

A great location however, the property lacked the attention that it truly needed. Although the design and finishes were well thought out, I noticed many scratches, dents and chips in the paint and wall coverings. The carpet was stained on the third floor and worn in the entry of my room. The fitness center had equipment that was in need...

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Helpful?
1Thank LucyLeo50
Aldo C, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear LucyLeo50, Thank you for your recent visit to our hotel. We are very sorry to hear of the challenging time you faced with the quality of your room and overall experience. Your vital feedback is greatly appreciated, and has been communicated to the hotel management staff. The hotel is currently looking to make carpet upgrades along with some yearly...

Johannesburg, South Africa
Reviewed 22 July 2015

I managed to mess up the booking time for my business trip, coming in a day later than I'd booked for. After struggling to find me, Alex and the front desk staff went above and beyond to get me into the last room in the hotel. This was a really important stay - I had a big business meeting that...

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Helpful?
Thank LesAllen01

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Crowne Plaza Costa Mesa Orange County offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Our Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more   less 

Additional Information about Crowne Plaza Costa Mesa Orange County

Address: 3131 Bristol St, Costa Mesa, CA 92626-3037 (Formerly The Hotel Hanford)
Region: United States > California > Orange County > Costa Mesa
Price Range: $142 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Costa Mesa Orange County 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Crowne Plaza Costa Mesa Orange County CA
Hotel Style:
#1 Business Hotel in Costa Mesa
#3 Family Hotel in Costa Mesa
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Costa Mesa Orange County staff and other travellers.
4 questions
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2 months ago
Florida
2 months ago
Houston, Texas
California Cilty
over a year ago

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Questions? Get answers from Crowne Plaza Costa Mesa Orange County staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go a suite 529 for two rooms, two baths, and complete quiet.”
 of 5 bubbles ThuanMTran9, 3 Dec 2016 | Read review
“They are all the same”
 of 5 bubbles DrLuv, 18 Oct 2016 | Read review
“Make sure you park in a safe place”
 of 5 bubbles massha1203, 29 Sep 2016 | Read review
“Check the rate that you are getting. Does it include breakfast and parking?”
 of 5 bubbles W9850ZYchristines, 11 Sep 2016 | Read review
“try high floor. for sure the second floor isn't the one you want”
 of 5 bubbles giuseppew2013, 8 Aug 2016 | Read review
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