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Crowne Plaza Costa Mesa Orange County

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Crowne Plaza Costa Mesa Orange County
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639 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Costa Mesa Orange County
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Showing 627: English reviews
Indio, California, United States
Reviewed 18 April 2015

This hotel was easily to find, centrally located and beautiful. Fully equipped with everything you would need. Nice buffet. Great bed and pillows. Large room and 10 minutes from Balboa Island and Fashion Island. Had a great time.

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Helpful?
Thank Marlinda K
Orange County, California
Reviewed 9 April 2015

I will preface this review by stating that, as a longtime Platinum IHG member, I am incredulous at getting the worst room in the hotel...room 136...close to the elevator, right across from the fitness center and along the sidewalk right outside the window. Sometimes you learn more about how a hotel is run by having a mediocre room. The traffic...

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Helpful?
Thank markcap
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Markcap, Obviously we let you down and we cannot be more apologetic. Feedback is truly a gift in our culture and your observations have been shared with the entire hotel staff. Additional emphasis has already been placed on preventative maintenance, pre-check in inspection and room assignments. I thank you for the kind words with the General Manager and will...

Beaverton, Oregon, United States
Reviewed 4 April 2015

I have stayed at this facility several times over the past few years, and lately, they have really stepped up the customer service! As a new IHG member and convert from the Hilton chain, I was welcomed and treated to some nice amenities. Mostly just being paid attention to was a happy change from 'the other guys' Anytime there is...

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Thank OMFGWTFBBQ
San Francisco, California
Reviewed 31 March 2015

We stayed at this hotel as wedding guest over the weekends. The rooms were decent, but AC loud. There's free shuttle to South Coast Plaza but get filled up quickly. We came back from a wedding at 11p and the lobby bar was closed. Not sure what hotel closes their bar at 11p on a Saturday especially when we were...

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Helpful?
Thank jnlv2trvl
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Jnlv2trvl, Thank you for your recent stay at our property. Glad to know you enjoyed the room accommodations however we are sad to hear of the challenges you faced with our bar. We have since reached to your group leader. Your feedback is appreciated and will be utilized as a training opportunity moving forward. We hope that we can...

Auckland Region, New Zealand
Reviewed 26 March 2015

The hotel is nice - its located next to the world famous South Coast Plaza, but what sets this place apart from nearly every other hotel I have stayed at is the staff. I dont know what the management here do for staff training - but keep doing it. They greet you like long lost friends and nothing is too...

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1Thank Dale K
Reviewed 26 March 2015

A clear example of customer excellence, which is driven from the top down. Consistantly welcomed, every staff member genuienly appreciates you being there and nothing is a problem. Clean great facilities, great shuttle service, nice food and bar (with fire pit). The amazing part is, now I know I come here every month or 2, but being acknowledged by your...

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Thank theworldtravellernz
New York City, New York
Reviewed 17 March 2015

Stayed here for 4 days in a recent business trip. The hotel is nice and is near some good bars and restaurants. There is a bar in the Lobby that was usually busy but there's better places down the street. Room was big and spacious hotel staff was very courteous. There is a parking issue in the lot. Be aware.

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1Thank Eric D
Pittsburgh, Pennsylvania
Reviewed 9 March 2015

Another couple stayed with us while in California Saturday evening. Although this place is located in a prime spot between restaurants/shopping and freeways, I was slightly disappointed by the quality of the rooms after looking at so many pictures online. The room was dark with not much lighting and very minimal outlet plugs. Our air conditioner was very noisy and...

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Helpful?
1Thank Kate W
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Kate W, Thank you for your recent visit to our property. We do apologize as our rooms did not meet your satisfaction. It would be our pleasure to welcome you back to our hotel if you find yourself in the area once again. Feel free to reach out to me with any other questions or conerns. Warm regards, Aldo...

Los Angeles, California
Reviewed 8 March 2015

I spent two nights at this hotel over Valentine's Day weekend, using points I had earned through IHG. Check in took a bit longer than I would have liked, but otherwise the staff was polite and helpful. In fact, instead of the routine choices of courtesy treats given to me at check in, I asked for complimentary parking and the...

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1Thank Stephen H
Reviewed 5 March 2015 via mobile

After spending a lot of time over the last year in Costa Mesa, I always feel so happy when I know I'm booked into the Crowne Plaza rather than the Hilton across the road. Why you ask? Well here it is. The staff are absolutely amazing. They are so friendly and nothing is too much trouble for them. They are...

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Helpful?
Thank Gemmarichards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Crowne Plaza Costa Mesa Orange County offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Our Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more   less 

Additional Information about Crowne Plaza Costa Mesa Orange County

Address: 3131 Bristol St, Costa Mesa, CA 92626-3037 (Formerly The Hotel Hanford)
Region: United States > California > Orange County > Costa Mesa
Price Range: $144 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Costa Mesa Orange County 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Crowne Plaza Costa Mesa Orange County CA
Hotel Style:
#1 Business Hotel in Costa Mesa
#3 Family Hotel in Costa Mesa
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Costa Mesa Orange County staff and other travellers.
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2 months ago
Florida
2 months ago
Houston, Texas
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Questions? Get answers from Crowne Plaza Costa Mesa Orange County staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go a suite 529 for two rooms, two baths, and complete quiet.”
 of 5 bubbles ThuanMTran9, 3 Dec 2016 | Read review
“They are all the same”
 of 5 bubbles DrLuv, 18 Oct 2016 | Read review
“Make sure you park in a safe place”
 of 5 bubbles massha1203, 29 Sep 2016 | Read review
“Check the rate that you are getting. Does it include breakfast and parking?”
 of 5 bubbles W9850ZYchristines, 11 Sep 2016 | Read review
“try high floor. for sure the second floor isn't the one you want”
 of 5 bubbles giuseppew2013, 8 Aug 2016 | Read review
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