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The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
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1,991 Reviews from our TripAdvisor Community

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Los Angeles, California
Reviewed 2 days ago NEW

Property has fantastic views. The service was not at all what one would expect from a 5 star property. It seemed the entire hotel was under staffed. The attention to the details were just not there. I experienced a wonderful massage. In room service was the best food experience. Overall very disappointed with our stay there.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank N1700EHjennifert
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your honest review. We are pleased that you enjoyed your massage and our amazing views. However, we are disappointed that other aspects of your stay were not to your satisfaction. Please feel free to contact our office if you would like to discuss your experience further. We hope to have the opportunity to restore your faith in...

Moreno Valley, United States
Reviewed 4 days ago NEW

For wedding events; Christian Folse Michèle F. Knudtson, they have done a great job!! Thank you. I would recommend this hotel to anyone who is looking to have a very special wedding. Great planning, service, location and staff.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank eddieg505
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are grateful for your generous review. We are proud to host events of all kind, and it is fantastic to hear you enjoyed the wedding you attended. It is always an honor to play a role in a special occasion such as this, and we are delighted your expectations were exceeded. We hope to have the pleasure of welcoming...

Reviewed 4 days ago NEW

The ladies and gentlemen of the Ritz Carlton truly embrace customer service and anticipating a guests needs. Allison, in Guest Relations, goes above any measure of customer service to provide a memorable stay. Patrick, in Bell Services, is amazing and makes it a pleasure to stay at the Ritz

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank JohnP9
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We greatly appreciate your lovely feedback. It is heartwarming to know that you were met with impeccable service from our wonderful ladies and gentlemen. We look forward to your next trip to Dana Point.

Panglao Island, Philippines
Reviewed 5 days ago NEW

Staying at the Club Level comes with a hefty price tag but it has never been more worth it. Phenomenal service by Penni and her team of concierges (Jenny, Colleen, et al) and attendants (Alida, Gabby et al) pamper you all day with phenomenal lattes and great cocktails. The homey and quaint club has one terrace with a view of...

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Helpful?
Thank Andrew F
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for taking the time to review your stay at The Ritz-Carlton, Laguna Niguel. We are thrilled you were able to enjoy our exceptional Club Level while you were here. Your praises will be passed along to each one of our hardworking ladies and gentlemen, as they will all be pleased to hear you were satisfied. Next time you...

Santiago, Chile
Reviewed 5 days ago NEWvia mobile

Took my sister and her fiancé here for an overnight getaway before their wedding and it was amazing. From the moment we drove up to the entrance to the moment we drove away, everyone was great. Warm and friendly. The views from across the property are so beautiful. We ate one night in Raya for dinner - wow, great service...

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Helpful?
Thank kris_goku
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We greatly appreciate the time you have taken to share your review. We were honored to welcome you, your sister and her fiancé for a special night in Dana Point. It is fantastic to know you enjoyed each aspect of your visit, from your time in Raya to your experience with our courteous ladies and gentlemen. We will certainly pass...

Highlands Ranch, Colorado
Reviewed 6 days ago NEW

Allison, the Concierge, went out of her way to make out stay memorable and special! She ensured that everywhere we went, our special celebration was acknowledged and that we received extra thoughtful touches! I am so grateful that she was so thoughtful about every detail from start to end!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank suzannew81
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are grateful for the time you have taken to share your review. It is wonderful to know your special weekend was made even more memorable thanks to all of our ladies and gentlemen. They will be thrilled to hear you were satisfied with your luxury experience. We hope to see you again soon.

Clive Iowa
Reviewed 6 days ago NEW

The hotel definitely has a great view but the hotel itself is very dated. We used points for our stay - would have been extremely disappointed if we would have paid the full price. Very overpriced. Upon check in they were not willing to upgrade to a nicer room with a view. Other places have done this for us with...

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1Thank PAP1
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for taking the time to share your review of The Ritz-Carlton, Laguna Niguel. While we are pleased to know you enjoyed our Pacific Ocean views, we are disappointed to hear that other areas of your stay did not meet expectations. It is our priority to provide a perfect experience through impeccable service, outstanding accommodations and an overall luxurious...

Apple Valley, California
Reviewed 6 days ago NEW

Best hotel Ive ever stayed at in Southern California! The staff were so nice and professional especially greeting by name. I cant wait to stay there again but I hope longer next time. I had the firepit in our room which was both fun and romantic.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank anthonydV3868CB
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for reviewing your stay in Dana Point. We are thrilled to know you enjoyed a perfect experience thanks in part to our friendly ladies and gentlemen and stunning location. It would be our pleasure to welcome you back for a longer visit in the future.

Charlestown, Massachusetts
Reviewed 1 week ago via mobile

Marriott platinum member here. Redeemed 300k points for 6 nights. Never used that many points at once so I had very high expectations. Arrived at 10 am, didn't get an upgrade at first but they said that if I come back in a few days they will upgrade me based on availability. Staff was professional, friendly, and incredibly helpful. Restaurant...

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Helpful?
1Thank dick02176
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We appreciate your review and your loyalty. It is lovely to know you enjoyed your upgrade as well as your morning food credits. We are thrilled you were able to make the most of the fireplace on your patio, as well as our proximity to the beach. We are proud to provide an all-around exceptional getaway, and we are thrilled...

Colts Neck
Reviewed 1 week ago

The hotel is lovely and the staff is always friendly and professional. We always start our day with breakfast in the restaurant overlooking the ocean and the surfers below. Very relaxing. On this trip I took advantage of the outdoor yoga class. Again, the views are inspiring. My son enjoys the surfing and this is a well known surf spot,...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank E2904BDcatherineb
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your review and for your loyalty to The Ritz-Carlton, Laguna Niguel. It is fantastic to know you have experienced consistently perfect service from our dedicated ladies and gentlemen. We are pleased you were able to take advantage of our outdoor yoga class as well as our unbeatable views of local surfers in the Pacific. We look forward...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff

Additional Information about The Ritz-Carlton, Laguna Niguel

Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Region: United States > California > Orange County > Dana Point
Price Range: $1,002 - $1,453 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel
Hotel Style:
#1 Romantic Hotel in Dana Point
#1 On the Beach Hotel in Dana Point
#2 Green Hotel in Dana Point
#2 Business Hotel in Dana Point
#3 Family Hotel in Dana Point
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Laguna Niguel staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Laguna Niguel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get rooms facing the sea! Worth it!”
A7298SIandrewf, 18 Apr 2017 | Read review
“best views are facing the ocean but even pool view is nice”
serenex10, 7 Apr 2017 | Read review
“Highly recommend ocean view; it's worth it!”
149paulaa, 2 Apr 2017 | Read review
“Ocean view, even partials are amazing”
kenapastore, 2 Apr 2017 | Read review
“Ask for a room away from families with small children!”
paceyswife, 30 Mar 2017 | Read review
5 of 5