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The Ritz-Carlton, Laguna Niguel

2,427 reviews
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Traveller (1338)
Room & Suite (411)
Pool & Beach (171)
Overview
  • Excellent66%
  • Very good18%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“club level”(207 reviews)
“the ritz carlton”(375 reviews)
“raya restaurant”(37 reviews)
Free Internet
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Reviews (2,427)Write a Review
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All reviewsclub levelthe ritz carltonraya restaurantocean viewfire pitoutdoor barsalt creek beachbeautiful locationthe clifffitness centerspectacular viewssouthern californiawatch the sunsetbusiness meetingboogie boardsluxury hotelfour seasons
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691 - 695 of 2,358 reviews
Reviewed 12 November 2016 via mobile

A late night flight. An hour's drive. My wife and I were seriously ready for some shut eye after arriving at the Ritz Carlton in Laguna Niguel. We were on East Coast time, you see. Unfortunately for us, the party next-door to our room was...More

2  Thank Trip sat
Response from RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna NiguelResponded 14 November 2016

We appreciate you taking the time to provide us with this thorough feedback. We understand how frustrating it must be when your neighbors are being disruptive, and we apologize for what we believe was an extremely uncharacteristic experience at our hotel. That being said, we...More

Reviewed 11 November 2016

Wonderful stay. Outstanding staff -- pleasant, courteous, eager-to-please -- in all areas. From the moment we arrived, staff aimed to please. Housekeeping offered bottles of water and chocolates. Restaurant wait staffs were extremely helpful. Etc., etc.

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Ken F
Response from RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna NiguelResponded 9 December 2016

Thank you for taking a moment to share your review. It is fantastic knowing you felt well taken care of throughout the duration of your stay. Next time you are looking to travel, we would be thrilled to welcome you for another wonderful stay.

Reviewed 10 November 2016

Ocean views from the hotel terrace are unbelievable. Its just a 5 minuntes walk down to Salty Creek beach which seems to be a surfers hot spot. The hotel rooms are spacious, most of them with a nice balcony. The staff was very friendly.

Thank aventura77703
Response from RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna NiguelResponded 14 November 2016

Thank you for taking a moment to share your feedback with us. We are delighted to hear our breathtaking views and attentive service met your expectations. If you find yourself back in Dana Point in the future, we would love to accommodate you again.

Reviewed 10 November 2016

Spent last weekend at this beautiful resort. While the hotel is wonderful in every respect, it is the staff that takes it over the top. From the moment you arrive, you are treated to exceptional service that is never self-serving or cloying but genuinely well-intentioned...More

Thank Dawn B
Response from RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna NiguelResponded 14 November 2016

It brings us great joy to read your positive review. We are thrilled you enjoyed every aspect of your stay, from your time dining at Raya to the careful and attentive service from our staff. It is fantastic to hear you were able to take...More

Reviewed 10 November 2016

I had some really high expectations for this hotel. It was the first RC property I've ever stayed at AND it was on the Pacific coast. I will say that I was mildly disappointed in the hotel facilities. The view was gorgeous. Can't beat that,...More

1  Thank cc3951
Response from RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna NiguelResponded 11 November 2016

Thank you for your feedback. We are delighted you enjoyed our your meal in Raya and we certainly agree that the Poke bowl is exceptional. However, we are concerned to hear that you experienced a few issues in your guestroom. We strive to provide each...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$652 - US$1,157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 On the Beach Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$652 - US$1,157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 On the Beach Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1338)
Room & Suite (411)
Pool & Beach (171)
Dining (93)
Amenities (72)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
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KetelAndCran
30 January 2018|
Answer
Response from Dave D | Reviewed this property |
Youth programs were available but we did not look into any details.
0
Votes
Marvin J
22 December 2017|
Answer
Response from Ronald W | Reviewed this property |
M, Probably the best way to find out is to call the concierge. Happy New Year. r
0
Votes
R_H-Bonds
2 June 2017|
AnswerShow all 5 answers
Response from ritzcarltonlaguna | Property representative |
We are delighted to assist you! Please call the hotel directly and ask to be connected with the Executive Offices.
1
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Room Tips
"spend the extra money, face the ocean. spend the extra extra money, have a fire pit."
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"Get the ocean view room if possible"
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"Ground floor rooms have fire pits."
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"Club level ocean view."
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