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Embassy Suites by Hilton Hotel Los Angeles-Downey

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Embassy Suites by Hilton Hotel Los Angeles-Downey
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808 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Los Angeles-Downey
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Showing 775: English reviews
HAYWARD
Reviewed 2 weeks ago

I reallly enjoyed my stay at this hotel. The staff was very friendly and the services exceeded my expectation. I requested a space heater and a rob and it was in my room waiting for me. The evening reception is bomb too with complimentary drinks.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank HaywardvERNICE
Kiara C, Manager at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Tuscaloosa, Alabama
Reviewed 2 weeks ago

For a Embassy this is a lower tier once you get inside the rooms. The internet service was inoperable. Even after going through customer service I kept getting the same password which was incorrect. Finally the water from the sink was very cloudy and I was unable to brush my teeth without using bottles of water.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tw2017296
Management response:

We really appreciate you taking the time to share your disappointments with your recent stay. I want to personally apologize that the water service was unsatisfactory. We want our guest to have the best stay possible where everything is in perfect working order. I am sorry if that was not the case during your stay. You can be confident that...

Dallas
Reviewed 2 weeks ago

breakfast was awful. staff unhelpful. not very impressed with the quality of this hotel overall. No parking, bad breakfast, rude and racist staff (I am caucasian) and I witnessed gross discrimination.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Curtis B
RosiePena98, Front Office Supervisor at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for taking the time to write the survey. We apologize for the inconvenience you experienced during your stay. Let me assure you this is not typical of the staff. Your comments are very helpful in improving our service. We strive to provide gracious, engaging, and caring service. We hope that you will give us another opportunity and stay...

Deer Park, United States
Reviewed 4 weeks ago

The hotel is clean, well laid out and the evening reception can be mixed at the same time as dinning as the restaurant. The staff is great. The city view side is a nice view of LA. There are plenty of restaurants around, but the one in the hotel is much better than the one on the corner called MiMi's.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dennis K
RosiePena98, Front Office Supervisor at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for taking the time to write a review and choosing Embassy Suites Downey for your stay. We are glad you enjoyed your stay with us and look forward to welcoming you back in the near future.

Los Angeles, California
Reviewed 4 weeks ago via mobile

It's very central to major attractiins; 20 minutes from Disney, Universal Studies, Downtown L.A. The room have been upgraded and are very nice. Great restaurant on premise. Walking distance to many eateries. Next to Downey Performing Arts theatre.

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Helpful?
Thank elenavC4846PE
Kiara C, Manager at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

Location is not the best due to its distance from LA sites. But there is a Ralph's and in and out a block away. Makes for a great place to sleep for the night get dinner and breakfast and then drive to the coast or hollywood. The room if comfortable and the indoor pool and jacuzzi make it a nice...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank R3492NSjennyb
RosiePena98, Front Office Supervisor at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for taking the time to write the review. We are glad to hear that you enjoyed your stay with us. We strive to provide you with a satisfying stay. We hope that you will stay with us again.

Pittsburgh, United States
Reviewed 4 weeks ago

Management is not willing to work with guests. Always suggest booking somewhere else instead of attempting to fix the problems. Roof leaks, water came through ventilation system. Breakfast buffet was good except they did not handle vegetarians well at the omelet station. Basically using the same gloves for meat and vegetables and same spatula.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank josephsS6405XX
RosiePena98, Front Office Supervisor at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for taking the time to write this review. Your feedback is very helpful in helping us continue to improve our services. We apologize for the inconveniences you experienced during your stay. We hope that you will give us an opportunity in the future.

sacramento, United States
Reviewed 4 weeks ago

I was unfortunately exposed to mold overnight in a suite that probably had this issue for quite some time. I checked out immediately after the discovery the following morning and was not offered any compensation for my exposure. I have been loyal to this Chain in that I'm both a Hilton Honor, Grand Vacation, and 20+ year timeshare owner.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Herbert E
RosiePena98, Front Office Supervisor at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Mr. Herbert, thank you for writing this review and speaking to us. As mentioned we take this matter very serious. We apologize for the inconvenience you experienced during this stay.

Downey, California
Reviewed 19 February 2017

Lack of room toiletries, hotel staff racial profiled my kids, my requests were never even looked at. There were no toilet paper. After room service came through they did not even bother to leave additional rolls. Therefore we actually ran out!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank paradus2017
RosiePena98, Front Desk Supervisor at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for taking the time to write the review. I am so sorry you found your stay unsatisfactory. I can assure you that is not the standard in our hotel or staff. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again....

Memphis, Tennessee
Reviewed 19 February 2017

Embassy Suites this is by far the best Embassy Suites have stayed in service is excellent. Mandy the bartender for the managers happy hour is the best and any Hilton property. You enjoy your stay tremendously

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank pamE4677HD
RosiePena98, Front Desk Supervisor at Embassy Suites by Hilton Hotel Los Angeles-Downey, responded to this review

Thank you for writing the survey. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you in the near future.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Multi Million Dollar renovation completed in May 2015. New Lobby. New Atrium. New Restaurant. New Lounge. New Fitness & Business Center. A Brand New Embassy Suites in Downey! All-suite, full service Hotel, located in the heart of Los Angeles! With 4 freeways located within 2 miles of the Hotel, it's easy to get around town. We are only 14 miles from Anaheim, 14 miles from Downtown Los Angeles and 14 miles from Long Beach. Parking is complimentary. Your stay includes a full breakfast and nightly reception from 5:30-7:30pm daily All of our sleeping rooms consist of 2 room suites with your choice of one king or 2 queen beds. The parlor features a double size sofa bed. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Los Angeles-Downey

Address: 8425 Firestone Blvd, Downey, CA 90241-3843
Region: United States > California > Downey
Price Range: $245 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Los Angeles-Downey 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Downey Embassy Suites
Embassy Suites Downey
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Los Angeles-Downey staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hotel Los Angeles-Downey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the highest floor possible”
 of 5 bubbles decljust, 15 Feb 2017 | Read review
“Rooms above the banquet rooms are loud.”
 of 5 bubbles 205graciev, 31 Jan 2017 | Read review
“6th floor is the premium floor”
 of 5 bubbles RonR823, 11 Jan 2017 | Read review
“Rooms on the north (back) side of the hotel are quieter”
 of 5 bubbles Googin, 31 Dec 2016 | Read review
“corner room is great and quiet”
 of 5 bubbles LuVaccaro, 23 Nov 2016 | Read review
5 of 5