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I book this room on Travelocity and cancelled the room according to the website. I called to the place and spoke with the service desk representative and explain that they had charged my card after I had cancelled the room. He assured me that I...More
Response from Nerissa M, Guest Relations Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded 1 week ago
Thank you so much for bringing this matter to our attention. I am so sorry to hear about the difficulties that you experienced for your refund request which didn't grant, The standard procedure in such cases is to confer with management regarding what can...More
While visiting for a funeral I needed a hotel in this area. I’m unfamiliar with the area so I just picked one. The hotel had a pool and hot tub, and a free breakfast. The room was like a small suite with a table and...More
Response from Nerissa M, Guest Relations Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded 3 weeks ago
Thank you so much for staying at the Econo Lodge Inn & Suites El Cajon San Diego East Hotel. We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear...More
I was nervous to show up at this hotel to be completely honest. We needed to extend our stay in the San Diego area another day and the hotel we were staying in was booked and unable to accommodate.
We were pleasantly surprised by this...More
Thank Joe P
Response from Nerissa M, Guest Relations Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded July 8, 2018
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! We are so glad to hear from you and to learn that we were able to give you a pleasant,
comfortable and convenient experience....More
One of the worst hotels we have ever been. The smell of the rug , the old furniture for more than a hundred dollars a night. It has been one of the worst experiences. We won't book in that place anymore.More
Thank Ronald M
Response from Nerissa M, Guest Relations Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded July 2, 2018
We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & amenities are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve....More
was shocked when reviewing my credit card bill too find that the hotel had added a extra charge the day after I had checked out , they did not contact me just billed me for ? as an overseas visitor I am discusted with the...More
2 Thank nissan280
Response from Tina M, Guest Relations Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded March 5, 2018
Thank you for your feedback. We value your opinion and apologize for your experience. We offer different rates during the time of the year and on weekends. We will try to ensure this mistake doesn't happen again. I hope you can give us another...More
Welcome to the Econolodge Inn & Suites, El Cajon Hotel, where you’ll experience an intimate, casual atmosphere with personalized service, contemporary amenities and customer-oriented features. Whether …Moreyou’re here on a relaxing getaway vacation or an important business venture, you’ll appreciate our peaceful ambiance, hospitable service and convenient location without spending a fortune. Our friendly, professional staff ensures that your stay will be a memorable and relaxing experience. This El Cajon hotel is near all the attractions and activities that make this place such a fun destination. If you are looking for a hotel near fun things to do this hotel near San Diego Zoo is the perfect location to stay. We are also located within miles from Knotts Soak City and San Diego SeaWorld. Offering comfort and convenience to business and leisure travelers, this El Cajon Hotel offers value with cozy accommodations, amenities and easy access to restaurants, shopping and local area attractions. We offer our guest a more affordable room rate with luxury & friendly services. Relaxing Retreat, take a dip in our private, crystal clear swimming pool. Econolodge Inn & Suites will ensure your family a comfortable and relaxing stay. We offer plenty of room options and features especially designed to serve families traveling together. We welcome you to our hotel, and hope you enjoy your stay. Make your family vacation more attractive to Southern California - treat yourself to the Econolodge Inn & Suites. Choose this El Cajon Hotel for your travel needs. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from sascharasin | Reviewed this property |
In response to the answer from the alleged hotel "manager" (I can't believe I am using that word to describe this man) - that is not how your awful hotel operates. there was ABSOLUTELY ZERO COMMUNICATION from you AT ALL and... More
In response to the answer from the alleged hotel "manager" (I can't believe I am using that word to describe this man) - that is not how your awful hotel operates. there was ABSOLUTELY ZERO COMMUNICATION from you AT ALL and you absolutely did not "hold"" any room as a courtesy until 4 pm. those are both very large lies. My card was not "invalid" I did not authorize you to charge my card before I had checked in (thank god!!) You made no attempts to contact me whatsoever - despite having my email and phone number. You simply cancelled the reservation and then lied about it.
In addition - you were absolutely NOT sold out - even close to it - in fact - the hideous girl on reception told me I could have the exact same room I had booked but it would be more expensive. Please do yourself a very big favor and stop telling lies. Not only were Expedia so appalled at your hotel's behavior that they immediately found me another hotel (the best western - a far superior hotel to your very poorly run one) while I was sitting in YOUR parking lot!! they actually tried to give me the room for free to apologize for the hideous treatment I received from you. I made them split the difference and paid half price instead - why should I make them pay for your awful lack of customer service? You should resign your position - you are not qualified to hold it,