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This is a nice hotel. It's clean and up to date. The staff is VERY friendly and seem to want to please the guests. The bed was on the hard side, but not too hard. We had a great night's sleep. We arrived after dark....More
Thank Tami K
Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Elk GroveResponded 4 weeks ago
Hi Tami, What a lovely review! Thank you for taking the time to go into so much detail to demonstrate how happy you were. Apart from the WiFi not working properlym you had the experience that we want to provide for each and every one...More
This hotel is truly awesome! I was there for my family reunion. The rooms are extremely clean and smell WONDERFUL! I've never been in a hotel room that smelled so good. The breakfast had great choices and was well stocked. The staff wad friendly and...More
Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Elk GroveResponded 17 August 2017
Thank you for your detailed review and your perfect rating. It sounds as if our hotel was a great match for your needs, and we are pleased that you were so happy with all aspects of your stay. We can't wait to welcome you back!...More
Even though they were under construction they made you feel comfortable! Great breakfast, meet and greet hours with snacks and beverages, 1st time I've seen that. Beds and linens cozy and bed, bath and beyond soaps and lotions. Stores and a very good Chinese restaurant...More
Thank Catherine L
Response from Holiday Inn E, Guest Relations Manager at Holiday Inn Express Elk GroveResponded 28 August 2017
Thank you so much for your review.
I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes pride in, so we value your feedback.
We hope you will visit us again.
This property is being remodeled and is a bit over priced for the qyluailty of stay you'd expect for $200 but I guess it's the rate. Not saying it's a dump, but it's not top shelf. Desk folks are nice, room keys had to be...More
Thank Bud M
Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Elk GroveResponded 26 July 2017
Hi Bud, We are pleased that you had a reasonable stay with us. We are sorry that you have had some issues with your keycard; bank cards can sometimes cause keys to become demagnetized. We understand that you were frustrated that this happened on a...More
The absolute worst display of customer service matches an awful hotel.
I have been putting up an out of town employee at various hotels for 3 nights a week for the past month or so. This employee stayed at the Holiday Inn last week and...More
Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Elk GroveResponded 21 July 2017
Hi Derek, We are very sorry to hear that your employee was not happy with her stay with us, and that you were so unhappy with the service that you received when trying to cancel your room. Unfortunately, we have a cancellation policy that we...More
US$123 - US$214 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Family Hotel in Elk Grove
Non-Smoking Rooms ,
Number of rooms
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