The grounds and lodge were nicely rustic. Room was large and well-appointed. Adjacent to golf course and other activities. Clubhouse restaurant & bar were easily walkable. Staff were very accommodating and gracious.
My family and I made a reservation at this retreat weeks in advance and paid same day. We called the retreat days before our scheduled check-in to make some changes to the reservation. When we called we were assisted by a woman named Juanita! The first thing we requested was to change rooms, as my grandmother was going to accompany us and is unable to go up and down the stairs. Juanita had no issue making that accommodation over the phone. Second, we asked if we were allowed to check in early to enjoy a full day at the retreat and that we would pay the difference to these accommodations if needed. Juanita advised us that it was ok to check in early and that she moved the room closer to the pool at no additional cost. All was fine until the day we checked in. To our surprise, Juanita was at the front desk assisting with check-ins. When we gave her the booking information she told us in a rude tone that the room she had given us was actually being used by another family until Sunday. When we told her we spoke on the phone she claimed to not remember giving us that information and that we shouldn't have come early to check-in. After going back and forth with her and her denying everything she had said to us over the phone prior to arrival, my family decided not to stay. We requested a refund since we were not getting the room that was promised to us, and even then if she had found another room closer we wouldn't have stayed because of her nasty attitude and rude behavior towards my family. JUANITA denied us a refund and told us to call the booking company to get the refund through them. We called the agency and they directed us back to the retreat because they didn't receive the payment and that it was the retreats responsibility to handle the reservations and any issues that follow. Again we went back to her and once again she denied a refund. My family requested to speak to a manager and she refused to provide any information stating that she was the only employee there. She did not provide any employee information and there is no other form of contact. This has been by far the worst experience my family has ever endured. Juanita should be fired for the way she spoke to us and the way she handled the situation so unprofessionally. STAY AWAY FROM THIS PLACE! WORST CUSTOMER SERVICE EVER! THE FAMILY THAT RUNS THIS RETREAT SHOULD BE ASHAMED OF HAVING SOMEONE LIKE JUANITA WORK AT SUCH A BEAUTIFUL RETREAT. AND IF SHE'S PART OF THIS FAMILY AS SHE SEEMS TO RUN THE OPERATION SINGLE HANDEDLY, SHE NEEDS TO RETIRE AND LET SOMEONE ELSE RUN THIS PLACE.…
Unfortunately we didn’t have a good experience. We stayed here during Christmas and will never return. Room was too old and didn’t have central heating. Only a space heater. Floor was all tile which was very cold and didn’t want to step on it.
We stayed one night at this resort. The room was good and spacious. The mini pools were great. I'm not sure what the experience is if you stay more than one night. We also rented their banquet room for our son's welcome party. It was great and turn to be a successful party. There were a few things that I wish could have been better but overall we have a good time.
Very quiet and quaint. The rooms are all unique and the swimming pool and soaking hot pools are wonderful! I was told by the owner that this was originally a German day spa! Love the nature walk, the bridge over the ponds that have beautiful waterfalls, and the exotic rose gardens and plants! Dry sauna is an added plus. Love the tile floors and granite countertops. This place is a secret getaway and very charming. Staff is friendly and quick to help with anything I need. Would recommend for a retreat or wedding... the venue is special. I would totally get married here! Lovely hidden treasure!