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Whilst I enjoyed the hotel overall (and I have stayed at this hotel regularly during the last few year), my latest stay was somewhat ruined by the loud piped Christmas music played throughout the night. I was on the third floor and could hear every...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Foster City - San MateoResponded January 3, 2018
Thank you for continuously choosing to stay with us. I am glad to know that you are more than satisfied with our cleanliness and location. I regret that your visit was not a total success because of the poor sound insulation of the...More
I stayed at the crown plaza once before and thought maybe it was a bad day. This is my second visit here, and my last visit.
From the front desk to the room to the diner, one disappoint after another.
The front desk staff were...More
1 Thank Cece S
Response from IHGService, Guest Relations Manager at Crowne Plaza Foster City - San MateoResponded November 26, 2017
Hi Cece S,
Thank you for leaving us your feedback and for being a repeat guest at our hotel. We are committed to providing our guests with the highest quality services and facilities. It seems that we failed to provide an exemplary performance with regard...More
This is an older property but offers many amenities to weary travelers. This is a very clean and well run hotel. The front desk could not have offered better service. The room was CLEAN, the bed was truly one of the most comfortable that I...More
Stayed two nights. Check in was seamless and my membership level was recognized fast.
Hotel decor ( being in the us) was fairly good, but nothing compared to European light and modern style.
Service was very good and very friendly and attentive.
Bar area and...More
2 Thank johan M
Response from IHGService, Guest Relations Manager at Crowne Plaza Foster City - San MateoResponded November 12, 2017
Dear johan M,
Thank you for choosing Crowne Plaza Foster City-San Mateo and for sharing your impressions with us.
I would like to start by apologizing to you for not meeting your expectations regarding our lounge area and the security in the separate hotel tower....More
So... the bed was super comfortable and after I moved from the room on the freeway it was quiet BUT it didn’t seem overly clean, the temperature was either too hot or too cold, staff weren’t particularly friendly. I requested express checked out and a...More
1 Thank micilou
Response from IHGService, Guest Relations Manager at Crowne Plaza Foster City - San MateoResponded November 7, 2017
Thank you for taking the time to share your recent experience at our hotel. While we are glad that you were pleased with the bed's level of comfort including our location serving its purpose for your travel needs, it is regrettable that the...More