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Extended Stay America - Fremont - Newark

116 reviews
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Traveller (52)
Room & Suite (43)
Dining (2)
Overview
  • Excellent26%
  • Very good10%
  • Average9%
  • Poor9%
  • Terrible46%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Fremont - Newark
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (116)Write a Review
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All reviewsneeded assistancefull kitchenwalking distance to starbucksbuilding bplace is cleangreat place to staynice stayenjoyed my staystaying at this hotelricardosadielaundryfreeway
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1 - 5 of 114 reviews
Reviewed 3 weeks ago

I spent almost $250 a night for 4 nights here on business, and honestly it was the service I'd expect from a $50/night place! Logging into WiFi was difficult, breakfast was poor, room was not clean and had an ancient noisy fridge. For the price...More

Thank Alan C
Response from 00esa, Manager at Extended Stay America - Fremont - NewarkResponded 3 weeks ago

Alan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

Hotel's Favourite
Reviewed 14 July 2017

Great staff, great rooms, even had outdoor grills for families to bbq which there were. Had laundry and fitness facilities. Could have had more items for the on the go breakfast, but if you cooked in your room it wouldn't be necessary.More

Review collected in partnership with Extended Stay
Thank Jer1812
Response from 00esa, General Manager at Extended Stay America - Fremont - NewarkResponded 21 July 2017

Thank you for choosing Extended Stay America - Billings - West End for your stay. We are glad to know you enjoyed your visit with us and that our facilities and service were to your satisfaction. It was a pleasure serving you, and we hope...More

Reviewed 3 weeks ago

Stay Away! This facility was beat up and after third room upon checking in I demanded a refund and went down the street for less money and much better hotel! The first room was smokey and was to be non-smoking room but Clerk was indifferent...More

Review collected in partnership with Extended Stay
Thank Burt Wayne P
Response from 00esa, Manager at Extended Stay America - Fremont - NewarkResponded 3 weeks ago

Burt, we certainly apologize for the issues you encountered which led to a disappointing experience. We have shared your feedback with the management team so adjustments can be made immediately. Your experience is not representative of our usual performance, and we regret falling short of...More

Reviewed 4 weeks ago

The toilet was clogged, the front desk told me they could bring me a plunger but did not have anyone to fix it. There were cockroaches in my room. The staff was not friendly except when I checked in. I requested my folio upon check...More

Review collected in partnership with Extended Stay
Thank S9739UJlarryl
Response from 00esa, Manager at Extended Stay America - Fremont - NewarkResponded 4 weeks ago

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

Reviewed 3 November 2017 via mobile

Terrible Costumer service and shady management: Two times they overcharged me and had to ask for a refund and call my bank about it. There are a lot of families and workers that sleep during day and work nights and the manager Ricardo Garcilazo wake...More

Thank Sergio G
Response from 00esa, Manager at Extended Stay America - Fremont - NewarkResponded 5 November 2017

Dear Sergio, Thank you for taking the time to write a review of your stay. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We hope to have the opportunity to provide you with a better stay in...More

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Traveller (52)
Room & Suite (43)
Dining (2)
Pool & Beach (1)
Hotel & Grounds (19)
Bathroom (7)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$103 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$103 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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