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You get what you pay for. The room was in need of new carpets and there was a bad odor coming from the air conditioner. Do not stay near the picnic area, people were there late at night making noise and the windows were not...More
1 Thank auggiemctavish
Response from Inessa U, Guest Relations Manager at Candlewood Suites Lax HawthorneResponded 22 April 2017
Thank you so much for leaving us a review about your stay. We all work incredibly hard to make every guest's stay unique and memorable. I am sorry to hear about the odor and noise issues during your stay. Please know your comments...More
Throughout my three decades of traveling, I have come to find out this was the best stay I've ever had. Thank you to all the staff for relaxing and enjoyable stay; Mohamad, Shaz, Inessa, Maria, Sharron, Sally, Brian, Alejandro, all front desk, housekeeping and shuttle...More
4 Thank johnny51958
Response from Inessa U, Guest Relations Manager at Candlewood Suites Lax HawthorneResponded 19 April 2017
Thank you so much for your wonderful review! To be your favorite hotel means the world to us, and we greatly appreciate your feedback. Providing a unique guest experience is an important aspect to our service. Every guest has different needs, and we...More
I was disappointed with this property. Too basic for my taste and no breakfast offered. You can get other properties with more services at about the same price.
The intersection was noisy and the noise insulation is not very good... Noisy mornings.More
2 Thank ranger22SG
Response from Inessa U, Guest Relations Manager at Candlewood Suites Lax HawthorneResponded 27 March 2017
Thank you kindly for taking the time to post a review about your experience. We greatly appreciate feedback both positive and negative. Needless to say, I'm less than thrilled about your overall experience being less than expected. Though we're not the newest property...More
I stayed at this property from 11/21/16 - 11/25/16
Traveled back home to visit for the Holiday.
I took a red eye and arrived in the morning. The lovely agent at the front desk assisted me with my check in, and was able to grant...More
2 Thank SherriBuggage
Response from Inessa U, Guest Relations Manager at Candlewood Suites Lax HawthorneResponded 14 March 2017
Thank you so much for your wonderful review and comments! We're glad to hear you enjoyed your stay. Our staff is as flexible as they come to adapt to our guests needs! We know coming to a big city like Los Angeles can...More
Great property and great comfort. Staff excellent, especially Raniesha at the front desk, who handled a tricky situation with aplomb. Well located near the (clogged) highways and close to LAX. Fully equipped kitchen makes for in-room food preparation. Stove, Microwave, no oven. Pots and pans,...More
2 Thank John i
Response from Inessa U, Guest Relations Manager at Candlewood Suites Lax HawthorneResponded 30 November 2016
Thank you so much for your wonderful review. We're honored to have you come and stay with us for four days. We greatly value your business as well as feedback.
Our housekeeping team works hard day-in and day-out cleaning rooms to make you...More
Response from Kasturi D | Reviewed this property |
The free shuttle runs every 10-15 min. If you already have booked the hotel you do not have to book shuttle. It is free and runs everyday. Simply exit your terminal and look for the 'Hotel and courtesy shuttle' sign and... More
The free shuttle runs every 10-15 min. If you already have booked the hotel you do not have to book shuttle. It is free and runs everyday. Simply exit your terminal and look for the 'Hotel and courtesy shuttle' sign and wait for the car . It should be a white shuttle with 'cockatoo hotel' written on it. Please call the hotel directly for details.
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"Ask to be away from the elevator and at the back of the hotel away from the busy road."