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Best Western Plus Diamond Valley Inn

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Traveller (14)
Room & Suite (25)
Pool & Beach (1)
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Overview
  • Excellent39%
  • Very good28%
  • Average17%
  • Poor8%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Offers from Best Western Plus Diamond Valley Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus Diamond Valley Inn
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (351)
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Traveller rating
128
98
63
30
31
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LanguageEnglish
128
98
63
30
31
Show reviews that mention
All reviewsfast food restaurantswafflescomfortable bedsking suiteperfect staybest westernsfridge and microwaveplace to staynice pooldirect tvstaff was very friendly and helpfulrestaurants and shoppingthe breakfast areabusiness centerhome away from homecoffee makerconvenient location
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1 - 5 of 350 reviews
Reviewed 5 days ago via mobile

The hotel was great. It's not a 5 star hotel but was great for the price. The rooms seem a little small but we were only in there to sleep. It looks like they made a lot of upgrades. The breakfast was good and ready...More

Thank Kkdawn
Hotel's Favourite
Reviewed 3 weeks ago

Very clean, nice, comfortable. Beds great, staff very friendly. Breakfast was nice, with eggs, sausage, waffles, cereal. Definitely worth the few extra $$ to stay here in Hemet vs. some of the other options out there.

Review collected in partnership with Best Western
Thank Debby S
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded 1 week ago

Thank you so much for taking the time to leave us with feedback of your stay. We are happy to have you as one of our guests and we hope to see you again in the future.

Reviewed April 30, 2018

We were provided different information about payment over the phone and in-person, so having staff on the same page would be really helpful. One of the windows in the rooms did not close, so we had to request a room change.More

Review collected in partnership with Best Western
Thank motakara
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded April 30, 2018

Thank you for providing me with feedback of your stay. Can you please provide me with a little more feedback as to who you spoke with the first time you were quoted? I would like to remedy this issue immediately. I am sorry to hear...More

Reviewed April 28, 2018

Issue after issue; baited and switched the rooms, double-billed us for the pleasure of switching the room, toilet had to be double-flushed and one had to hold down the handle to do that, etc. NEVER booking this hotel again. Does NOT represent the BW brand...More

Review collected in partnership with Best Western
Thank Liebchen4John
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded April 30, 2018

I am sorry that you experienced any issue while staying with us. I feel that there is some confusion because we would never double bill our guests for switching rooms. I do not understand what you mean by baited but I can assure you that...More

Reviewed April 25, 2018

The Bedding of one of my rooms was like sleeping on the floor. No Padding at all. The other room I had, the carpet was wet in the whole room, my mother almost fell because of it. The front desk guy was rude and was...More

Review collected in partnership with Best Western
Thank hrae2018
Response from Nichole T, General Manager at Best Western Plus Diamond Valley InnResponded April 26, 2018

I am so sorry to hear that you had this experience during your stay. I will be speaking with my front desk staff about the service you received and I will also speak with my maintenance manager about the issue with the carpet. I truly...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$99 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$99 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (14)
Room & Suite (25)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Richard B
September 25, 2017|
AnswerShow all 3 answers
Response from Frisco_Roadrunner | Reviewed this property |
I don't have any knowledge about the pet fee; best to contact the hotel to ask. I don't recall having any problems with the Wi-Fi. Probably any place can have occasional slowdowns, which may or may not indicate a chronic... More
0
Votes
Leah D
June 7, 2016|
AnswerShow all 2 answers
Response from Frisco_Roadrunner | Reviewed this property |
I mentioned it in my review. There is no on-site laundry. There is a public laundromat in the adjacent shopping center, at the far end from the hotel.
0
Votes
Michelle Y
May 4, 2016|
AnswerShow all 2 answers
Response from Heather Y | Property representative |
Yes, that is fine as long as it is a one time thing. Please make sure to mark the package in care of your name and if possible let us know when the package might be delivered so we can keep an eye out for it.
0
Votes
Room Tips
"Easy access and egress."
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"Leave Hemet"
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"Told the best beds on 3rd floor...ice machine on 1st floor...our walking caused the floor to squeak"
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"I would imagine upper floors are quieter. Pet-friendly rooms are all on the first floor so not sure about the..."
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